Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Your price for this item is $315.99

Customer reviews

Rating 3.8 out of 5 stars with 8 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

75%
would recommend
to a friend

Customers are saying

Customers love the Latitude 14" Refurbished Laptop for its great price. It is considered a fine system at a reasonable cost.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-8 of 8 reviews
  • Pros mentioned:
    Price, Speed

    Rated 4 out of 5 stars

    My rating is 4.5 stars.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a smaller laptop (14") for travel purposes. This laptop works well. I needed something to update spreadsheets and documents I have stored on MS Onedrive. The price was right and it is almost as fast as my home computer. I like the SSD storage as I have lost data when a hard drive crashes and the data on the drive cannot be recovered.

    I would recommend this to a friend
  • Pros mentioned:
    Price
    Cons mentioned:
    Has dvd drive

    Rated 4 out of 5 stars

    Good value for the price.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice unit. Works well. Didn't realize it came with DVD drive. Didn't really want that. Good value for the price

    I would recommend this to a friend
  • Pros mentioned:
    Appearance, Price

    Rated 5 out of 5 stars

    Nice buy excellent condition

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for a fine system. Exceeded expectation, looks brand new!

    I would recommend this to a friend
  • Cons mentioned:
    Manufacturer, Screen

    Rated 1 out of 5 stars

    Not a durable laptop

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop in Nov 2018. A month ago, every time I try to turn it on it sounds like it is working and the keyboard lit up but it shows inly a black screen. Yesterday I gave up and just bought a new one. I think manufacturers time it so we buy new quickly. Very disappointing!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Heavy

    Rated 3 out of 5 stars

    Heavy

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works ok but it heavy and I wouldny buy another one.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      justme,

      Thanks for your review and we're sorry to hear that your new computer is heavier than you hoped it would be. We'd recommend that you look for the answers to any technical questions that you may have about your computer here: http://dell.to/3qwxruO.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Pros mentioned:
    Solid

    Rated 5 out of 5 stars

    Does just what I wanted

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a little heavier than I expected, but solid! Good screen.

    I would recommend this to a friend
  • Pros mentioned:
    Refurbished

    Rated 5 out of 5 stars

    Great computer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first refurbished laptop and it works amazingly well.

    I would recommend this to a friend
  • Cons mentioned:
    Short battery life

    Rated 3 out of 5 stars

    Excellent workhorse 2nd laptop for travel

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this used ("refurbished") in order to get more computer for less money. A separate company (Joy Systems) handles the re-sale preparation and they usually do a solid job; it appears to me as if these are frequently lease returns. It was shipped quickly and arrived early, instructions for getting it up and running were clear and simple (be prepared to have it spend a long time downloading updates). On a previous purchase I received not quite the ordered computer, but Best Buy was reasonable in handling a return and exchange in an efficient manner. Some folks have complained about relatively short battery life which I expect has to do with it being, well, a used battery too. The one I got works fine but I'm prepared to purchase a new battery at some point - it still will have been a reasonable deal. If you don't need whatever's the very newest, this might be a good route for you too. Do pay close attention to details that matter to you: For example, kind and number of ports. For instance, I wanted a built in camera and ordered a model that specified that it would have one; it doesn't. If it weren't for that, I'd have given it a 5-star rating and I've spent too much energy getting this one up and running to go to the effort of an exchange on what is a backup computer for me.

    I would recommend this to a friend
Sponsored