Customer Ratings & Reviews

great computer for son to take to college with him

Allows to manage multiple apps open when watching movie, other websites, gaming and other without loss in performance

It is a great laptop! I am enjoying in my everyday uses!

Slick small laptop with good screen and battery life.

I’ve used a number of PC and Apple laptops over the years, and I have finally found my daily-driver laptop, and it’s the Dell XPS 13 Copilot+ PC with a 13.4” OLED display. This is not your average 13” laptop though as it features the Snapdragon X Elite processor and compliments that with 32GB of RAM and a 1TB SSD for ample storage. In addition to all the built-in horsepower, the XPS 13’s modern design and superior build quality really makes this laptop stand out in the crowded laptop market. In the Box – Dell has kept it really simple here, with recycled packing material that is almost all cardboard which in turn can be recycled. In the box is the laptop, a 60W charging block and USB-C charging cable and documentation…that’s it. Setup – The laptop was barely charged out of the box, so I plugged it in and let it charge for about an hour or so. On powering up for the first time, there were Microsoft and Dell Bios updates that needed to be installed. This took 15-20 minutes to complete. Once Windows opened, I connected to my Microsoft account and used it to setup this laptop from a backup from a previous one. Office 365 was setup as it was time to begin the testing. Overall Impressions – This laptop is sleek and powerful, with a standard sized keyboard, a seamless glass touchpad and a touch function row of keys. As this is a Copilot+ laptop, there is a built-in key for opening Copilot+ as well as an icon that is pinned to the taskbar. The key stroke is well-tuned to provide feedback and with a shorter throw to make typing a breeze. The seamless trackpad is fantastic, it’s weird to describe but it’s where it should be and provides all the standard trackpad control. It even provides haptic feedback, which is a huge win for my preferences. The 13.4” OLED display is essentially 3K and is more than adequate for most any application thrown at it. I’ve been using this laptop for work and play so everything from large spreadsheets to streaming Netflix. The colors are vibrant, and the darker shades are deep and true to color. And if this wasn’t enough, the display is also touch compatible and works well with a finger or stylus. This laptop does seem to lean towards being a minimalist design and that shows with only 2 x USB-C ports provided…however they do support other functions outside of just charging. And speaking of charging, the battery in the device has blown away my expectations. From a minimalist perspective, this laptop can be taken on the road to work, class or wherever and the charging cord could probably be left behind. Although the power cord and block is also on the smaller size so it can easily be carried for use on the road. Having Copilot+ onboard is certainly a gamechanger as well. In today’s fast paced technology market, it’s great to be in the midst of the AI space and not trailing behind it. As mentioned previously, there is a dedicated keyboard key and icon for opening Copilot+. Pros: - Incredible build quality with aluminum and Gorilla glass - Sleek and modern design - Battery life is well above similar laptops I’ve used over the years - Laptop stays cool and when the fans do kick on they are barely noticeable - Copilot+ built in - 13.4” OLED display with touch is crisp and supports work or play applications well - Backlit keyboard for working in darkened environments Cons: - Maybe a reach, but display is only 60Mghz refresh rate. Overall, the Dell XPS 13 Copilot+ PC has been the best addition to my technology hardware arsenal. I have no doubts it will be my daily driver for years to come and would recommend it to anyone looking for a work or play device that is built for speed and travel.

Great computer I love it. Take it anywhere and really fast laptop

Excepcional computer. I really recommend it. cons price.

I have very small hands and this laptop was made just for me!

Great little machine with lotsa power and sleek profile. The face recognition is not Apple but still works fairly well.

I have been a dell fan since the first Dell XPS laptop. I was excited to get this. Everything seemed perfect until the trackpad and the letters started STICKING and the computer seemed possessed. So disappointed. It is at geek squad now. It is hard to believe this isn’t happening to others

This review is related to terrible Experience with Best Buy when I purchased this laptop. I ordered a laptop from Best Buy, and the experience has been nothing short of a nightmare. I received a notification that my package was delivered, but it was sent to someone named “ABC” (not their real name), whom I don’t recognize. I live in a condominium and checked with my leasing office and around my house, but no one has the package. I contacted Best Buy customer service and explained the situation multiple times, emphasizing that the package was delivered to someone completely unrelated to us. After days of back-and-forth, I received an email from Best Buy stating they had investigated with UPS, and since UPS marked it as successfully delivered to “ABC,” they wouldn’t issue a refund or replacement. Instead, they suggested I take the matter to local law enforcement. To make matters worse, I spoke with UPS directly, and they informed me that it’s Best Buy’s responsibility to handle the investigation and, if necessary, file a claim yourself. However, UPS also mentioned that if I file a claim, Best Buy would receive the refund once the investigation is successful and not me. Now I’m stuck in the middle, without a laptop or my money, and both Best Buy and UPS are passing the blame. This is the most frustrating shopping experience I’ve ever had. I expected much better from a company as big as Best Buy.

The form and layout are exactly like the rest of the XPS13 series, down the the terrible function bar (which is the only negative IMO). 32GB, 1TB, and a Snapdragon X Elite...this laptop checks so many boxes that if it weren't for that darn touch function row it would be my little perfect ARM laptop. There's enough RAM to feed the most user's needs and more than average users will ever touch. It's good to have if needed, however, so I'll take it. It'll come in handy if I ever need to do large format Photoshop work - some of the files can be multigig files for large signage or wraps. The keyboard, while I love the feel and short travel, can feel a bit cramped. You can only do so much with the spacing on a 13" laptop, so if you need a wider keyboard you'll have to grab a larger laptop. Being an ARM Windows laptop makes it pretty energy efficient as long as you're doing lightweight tasks. Doing actual work, it just barely pulls ahead of my XPS13 x86 processor. It's probably about an extra two hours base on estimates, so if you need that extra bit it could be a life saver. This was a bit of web browsing, light graphics work, and a bit of layout...not fun on a 13" screen, lol. Still I wanted to see how it faired. It's possible once some of the programs I used are out of Beta that batter life might increase. We're all still in that transition phase where applications are still rolling out full ARM support. While it didn't get hot, it did get warm and the fans kicked on to cool down the processor. It's not too loud as to be distracting, but loud enough to hear that the fans are in use. This is my third shot at Windows on ARM (I had an old one years ago that gave up the ghost) and so far my favorite. I love the XPS13 series and having an ARM version with plenty RAM and storage make it the almost perfect on-the-go laptop. If only they'd get rid of that touch bar...

Purchased in August. I only use it on occasional Fridays, for quickbooks access when I’m not in my office. So maybe in total a weeks worth of time. On July 24, I powered it on to discover bitlocker. And NO WAY to rescue my computer! Now I’m being told it can’t be recovered. This was a very pricey piece of equipment I was talked in to buy long by a Best Buy employee, and it’s trash!

I’ve had my Dell XPS 13 Copilot+ Touch Screen laptop for about a week now and I have been very happy with it. The initial set-up including getting it fully charged and updated took about an hour or so. It feels different than any other laptop I have owned. Having the Copilot AI assistant be part of the base design on this device along with its impressive power in such a small sleek package really feels like a next generation thing to me. Even though I would not call this computer a gaming rig at all I was still able to enjoy some of my favorite games. The screen is bright, crisp and very responsive to touch. High resolution videos really pop on the screen. The battery life lasted all day with plenty charge to spare. The only thing I didn’t love was the speakers but I understand there are just some limitations to a laptop this thin. Even with those limitations, the speakers aren’t terrible. I was able to connect to my Bluetooth computer speakers though quite easily. The keyboard is fine. I prefer a fully size keyboard so it feels a little small to me but I really wanted a smaller laptop some obviously some compromises have to be made. The Copilot AI was more fun than I expected. Being able to have a conversation of sorts with your PC is interesting. I wanted to test out its usefulness so I had a conversation about remodeling my garage and even though I had a plan already figured out, it would have been legit helpful if I had not already done the prep work. It gave some good tips on painting and reinforcing shelves so they don’t sag. It also was spot on with material needs when I asked it for list once we had decided on the details of a particular project. Though far from perfect with a lot of room to grow, this system can actually be helpful. I was also able to play some actual games as well. Though there are many games this machine won’t even allow you to attempt to install I was able to stream the games and cast the video to my TV. One evening I found myself just hanging out on the couch with my little Dell streaming Planet Coaster 2 and mirroring my screen to my TV. What a time to be alive. All in all I am very impressed with the power of this Dell XPS laptop. A beautiful design, built in AI, a great display and more power than I expected all come together in a computer I would absolutely recommend to a friend.

Awful product. Screws feel out of the bottom literally worked for one day and has become a part Weight after a week

The Dell XPS 13 Copilot+ PC is a compact, feature-rich laptop. This laptop is built around a Qualcomm Snapdragon X Elite 12 core CPU with Adreno graphics. The display is a 3K, tandem OLED touch screen. This version has 32 Gb Ram and a terabyte SSD, there are versions other chips and more or less memory available. The lightweight laptop has a CNC machined aluminum chassis and a carbon fiber shell. The battery is claimed to last 27 hours on a single charge, as I use it, I have found that I only have to charge about once a week so far. Dell claims that the chip to cloud protection makes this the most secure Windows device, out of the box. The seamless glass, haptic touchpad is the best I have used. The speed comparisons to laptops with other chips from other makers make this appear to be an emerging hot rod system. The only system burdening task I regularly do is scroll through and edit 102 MP medium format digital images. I have yet to have this system slow down (like my primary laptop) while processing images. While processing photos, I have never felt this system get warm nor heard fans cooling it as others do. This system includes and is optimized for AI. While my phone, tablet, other laptops all have had AI functions increasingly included, I haven't seriously used it other than as a voice assistant and to create a few fanciful images. This laptop is designed to incorporate AI functions into the traditional computing routines. This laptop has performed the few AI Functions I have asked of it quickly and flawlessly. The only connections available are a USB C/Display port on either side. There are no expansion slots. So far, everything I have tried with this computer has been fast and flawless. The battery life is outstanding. Based on my past experience, I'm always a bit reluctant to try non-Intel based computer systems. I have been very happy with Qualcomm Snapdragon based phones and tablets. Unlike other non-Intel chip-based systems, I have found nothing that this chip doesn't do as well, if not faster. I have found a lot to love in this compact but very capable system.

I was excited to receive Dell's latest XPS-13 9450 Co-Pilot + Laptop PC from Dell for evaluation and review as my old one was slowing down with less than 10% storage available. The compact laptop arrived nicely packaged and in brand new condition. Once unboxed, I immediately plugged the unit in to charge before beginning the setup and transfer of data from my old laptop. Once fully charged, the Dell XPS-13 stepped me through several setup questions then automatically searched for updates to the system. Once the system was updated, transferring data was a breeze as the unit comes equipped with data migration software transferring the old data from my previous laptop to this new Dell laptop. The Dell XPS-13 comes with a 13.4" OLED touchscreen display with a webcam, has a Snapdragon X Elite 12 core processor that powers the unit, has 32GB of RAM, 1TB SSD storage all of which makes this a compact, lightweight yet powerful laptop computer. Simply awesome! Windows 11-Home is the Dell XPS-13's operating system and the laptop includes wireless Bluetooth, 2 USB-C power ports and Dell's one-year limited warranty. This powerful yet compact Dell laptop is my new go-to unit. They don't come much better than this! The Dell XPS-13 9345 has fully adjustable video, sound, display, power and battery settings. The one drawback to this laptop is a lack of external USB connectivity ports. Having said that, I really like this new Dell laptop!

Battery only lasts 6-8 hours on less fhan 50% brightness.

Holy cow….. The screen is incredible. This is my second XPS from Dell. What an upgrade. This one is touchscreen and has incredible power and storage. I am realtor and this handles all of my content creation with ease. It is lightweight, portable, compact and easy to take on the go and use with my customers as I show them properties and maps. Did I mention the screen is incredible? Right off the bat the unboxing was such a great experience. It came in a very sturdy bow and as I unboxed it I was greeted with the ultra slim and graphite colored device. Having an XPS before I was already familiar with the power button location (which included the fingerprint sensor…. Love this) as well as the glass trackpad. The design is flawless. You will want to charge the device while it is installing all the software and updates for the first time. Be prepared for it to take between 30 - 45 minutes total to get up and running. Super easy the computer just needs a strong internet signal and it does all the work for you. While you are waiting on the installs there are some nice intro videos about copilot and what it can do for you…. Definitely worth watching and it helps pass the time. Now that the software is up to date away we go. The speed is incredible, I have yet to experience any lagging. It handles multiple processes with ease. I do a lot with content creation (making my own fliers, maps etc…) and the graphics and display are incredible. Battery life has been outstanding as well and it is packed with a lot of on board storage as well. It connects effortlessly to all the wifi signals I have tried. My only issue I have come across, and this could just be me still getting used to the glass track pad, is sometimes the track pad gets stuck in the pressed position, so it tries to click and drag items. Not sure how to unstick it, so I usually have to restart the device to get it working again. With the touchscreen feature that is much easier since I can use my finger to control the screen directly when the mouse is in the stuck position. Has only happened a few times so again it is likely my thumb pressing the trackpad as I type or something and I am not sure how to unstick it. If you are looking for a lightweight portable laptop with incredible power, screen, and storage this is it.

great everyday laptop with insanely quick speeds. Battery life is also great. This is the ultimate light work laptop