Customer Ratings & Reviews
- Model:
- XPS9530-9565SLV-PUS
- SKU:
- 6540609
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the XPS 15's performance, screen quality, ample RAM, and lightweight design. However, some users cite concerns regarding battery life, the high price point, and occasional overheating issues. Positive feedback frequently highlights the laptop's speed and sleek aesthetics. A few customers also reported Bluetooth connectivity problems.
This summary was generated by AI based on customer reviews.
Excellent Laptop
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dell did excellent job on this laptop. I had macbookpro, But this laptop even better while working speed is same as macbookpro. You will never tired while working on this laptop.
I would recommend this to a friendScreen flickers
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen flickers sometimes. I saw a couple other reviews mentioning the same problem. I’m going to contact Dell support if they don’t resolve the problem I’m returning it. This is a shame because this model has everything I wanted in a laptop and it was a gift for my wife. Plus it’s very expensive. We shouldn’t have this problem since apparently Dell should already be aware according to other reviews.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi MarkH,
Thank you for taking the time to leave a review of your Dell XPS 15 touch screen laptop. We are sorry to hear that you are experiencing an issue with your device flickering. That is not the type of feedback we like to hear from our customers, or the type or product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products. Below I have provided a troubleshooting link to help resolve your issue.
Display Troubleshooting Link: https://rb.gy/l0qtpk
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Outboard
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for game and work good resolution and the possibility of having good resources as work tools
I would recommend this to a friendGreat screen and graphics card
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this for my son who os going to college for mechanical engineering. These specs suits his engineering needs.
I would recommend this to a friendBest DELL option to Work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product and confiable to works to several times online. The sales peaple in Texas, Grapevine helps a lot to configurate the machine.
I would recommend this to a friendGet it
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm using this laptop for a while and there is nothing bad so far. I was hp user in a past but now dell is more reliable and sturdy laptop on my opinion.
I would recommend this to a friendAwesome!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a top tier product. Easy set up! Excited to use this for my work remote laptop. Love the capabilities it has and excited to get to work!
I would recommend this to a friendDellXPS15
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop provides a great blend of memory, CPU speed and graphics power. It’s perfect for working on large spreadsheets as well as playing games.
I would recommend this to a friendDell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop gets very warm. Dell needs to update their chasis for this laptop
No, I would not recommend this to a friendGreat computer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer. Unfortunately, it was stolen and I settled for the xps 13 bc they didn't have the xps 15. Pay for the 15 bc the 13 is a waste of money.
I would recommend this to a friendAnnapolis Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Online was great. Bought tv, sound systems and ps5 in Annapolis MD store. Dre was extremely helpful with every and more.
I would recommend this to a friendDell Xps 17
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went from having a HP computer to this amazing computer. There is no comparison. Definitely a great computer to get
I would recommend this to a friendDell Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed to replaced my laptop due to age. Was so happy to find the Dell which met my needs.
I would recommend this to a friendAmazing Little Machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic computer, and it easily fits in most bags. Maxxed out specs will keep this relevant for a few years at least.
I would recommend this to a friendAllanDell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just set it up. So far, it is reliable and a welcome improvement to my old 2018 Dell XPS
I would recommend this to a friendEngineering Student
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent laptop! Bought for our son who is a first year engineering student. He is very happy with his laptop for school and gaming.
I would recommend this to a friendGreat performance.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meets or exceeds my expectations! I wasn't expecting so much power out of such a little box.
I would recommend this to a friend- Cons mentioned:Heat
Unstable performance requires frequent hard boot
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little noisy, warms up and gets stuck (no response with black screen) upon leaving the machine at idle. A hard reboot is required to bring it back to life. All updates including firmware updates have been done but no change in the problem.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi 0MAF,
Thank you for taking the time to leave us your review. We are sorry you are experiencing display, fan noise and heating issues with your XPS 15 Laptop. It's important for us to hear about discrepancies in our products for consideration of future development. Below I have provided troubleshooting steps with the full article that can help you with display issues. I have also included a secondary article that can help you with heating and fan noise.
Here's the steps to help resolve your display issue:
1. Verify display or video issues on an external monitor.
2. Check for physical damage on the LCD screen.
3. Run hardware diagnostics on the LCD screen.
4. Verify the display or video issue in Windows Safe Mode.
5. Update the video card (GPU) driver, monitor driver, chipset driver, and BIOS.
6. Download and install Microsoft Windows Updates.
7. Change the video or display settings and adjust the brightness.
8. Touch screen troubleshooting.
9. Run a Video Stress Test using Dell SupportAssist.
10. Perform a Windows System Restore.
11. Restore the computer to factory defaults.
You can read the full article on solving display issues here: https://dell.to/2Sx1VkZ
How to Troubleshoot Fan Issues: https://dell.to/33NYLLE
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Jay@Dell
Nope.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited for this laptop. I bought it for architectural rendering and it checked ALL of my boxes. That was until I went to set it up. No more than 5 minutes in, the screen started flickering and the laptop was shutting down. I heard about this issue causing the computer to wipe itself. I thought it wouldn’t happen to me! I bought an external SSD just to be safe. Turns out I don’t even need the SSD because I returned this laptop immediately. Before I returned it I did some research online to see if anyone was able to get the flicker fixed. The short answer is no. Dell support is horrible and people claim they’ve sent this laptop in for repairs 3+ times with no resolution. Nope!!! I am sooooo bummed out. This laptop was perfect. Everything else with these specs is such a brick and ugly. I don’t want a gaming looking laptop, I want something super clean. Save yourself the time and trouble. Don’t buy it until Dell fixes these issues COMPLETELY!!!
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Anastasia,
Thank you for taking the time to leave us your review. We are sorry you have decided to return your Dell - XPS 15 3.5K OLED Touch-Screen Laptop due to the display issues. This is certainly not the experience we like to hear from our customers.
We can assure you that Dell takes pride in manufacturing quality products. Even if this particular product was not the right fit for you, we hope that you will consider Dell in the future when you make your next purchase.
If you need assistance or come across any other issues or concerns, please call, or chat with a Dell Support Representative at your earliest convenience.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Minhaj@Dell
Awesome PC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great PC. Battery life improved compared with previews generations. I´m loving it!
I would recommend this to a friend