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Customer Ratings & Reviews

Your price for this item is $392.99
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The comparable value price is $1,499.99

Customer reviews

Rating 4.5 out of 5 stars with 138 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers express satisfaction with the XPS 15's display, performance, build quality, battery life, keyboard, price, speakers, and storage. They appreciate the laptop's slim design, crystal clear display, strong build, and good graphics. The keyboard is praised for being comfortable and quiet, while the speakers are described as excellent. Customers also find the price to be reasonable and appreciate the expandable storage. However, some customers find the laptop to be a bit heavy and have concerns about the GPU's performance and drivers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 138 reviews
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop for my high school kid. Works well with autocad and revit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is good qualify, very smooth to use it and recommend this laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product will recommend it to anyone. Will buy it again

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good performance and value for money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well and as expected. Im reallg satisfied with the product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dell XPS

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new dell laptop!! Thanks Best Buy for such a great deal!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop! Like the large mouse pad and how the keys light up!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    College Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter needed this laptop for school and it is working great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dell laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice compact lap top. Light in weight. Good screen size.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good choice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good laptop with good performance. Happy with the choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    dell xps 15

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good for engineering but the graphics is not the best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a great laptop to use for engineering majors.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop for heading to college. I am an engineering major.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fantastic Machine

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Laptop, But Keyboard is not that much good…..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    college laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has everything needed for bio-chem degree and is durable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for the price for a new college student

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Dell laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is OK, but would’ve liked to have an instruction manual.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    … and this is what you got!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only wish the laptop was better prep’d ie apps were locked out. I would have enjoyed a longer session to better orient me. I must say the Geek staff are super and patient.

    I would recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hi OldJ,
      We appreciate you taking the time to leave a review of your XPS 9530. We are sorry to hear that you were experiencing an issue with setting up your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products. We would love to help you if you still need assistance. Below I have provided the toll-free number and chat link for our Support Team.
      Should you need further assistance, you can contact Dell directly with the information below.

      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896

      Best,
      Summer@Dell Dell

  • Rated 3 out of 5 stars

    Just okay

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just okay. Laptop is decent for the $999 I paid for it but the build quality isn't great and the computer freezes often. Battery is also not great.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hey There Gb123,
      Thank you for taking the time to leave a review. We apologize for the battery performance issues you are experiencing with your XPS15 Laptop. It's important for us to hear about inconsistencies in our products for consideration of future development. Below I have provided steps with the full articles that can help you improve the battery performance of your laptop.

      Here are the steps to help improve the battery performance of your laptop:
      1. On the notification area of the taskbar, right-click the Battery icon.
      2. On the options list, click Power Options.
      3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built-in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

      a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
      b) If running Cortana, type Battery Saver into the search box and select from the results.
      Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
      c) Turn the Battery Saver On or Off.
      d) Additional settings are available via the Battery use and Battery saver settings links.
      e) Battery use shows further info on apps and their power usage.
      f) Battery Saver Settings screen allows you to customize further the Battery Saver feature.

      How to Improve the Performance of a Dell Laptop Battery: http://dell.to/2vfXWf4

      If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam

      If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.

      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896
      Best,
      Summer@Dell Dell

  • Rated 1 out of 5 stars

    Avoid at all cost

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer itself worked well when it was working. However, laptop itself failed secondary to faulty motherboard. Dell denied warranty coverage saying there was liquid damage. However, there was no liquid damage as my laptop sits in my office without any liquid exposure. When I asked them to show me pictures of liquid damage there was none. Will never buy another Dell product again. Would advise anyone else to avoid as well.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Greetings Avoiddell,
      We appreciate you taking the time to leave a review of your Dell XPS 15. We are sorry to hear that you did not have a good experience with our Dell Support Team. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We would love to help you at your convenience. Below I have provided the toll-free number or chat link below.
      If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.

      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896

      Best,
      Summer@Dell Dell

  • Pros mentioned:
    Build quality, Performance
    Cons mentioned:
    Webcam
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Mostly great, some not so great aspects...

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking for a high quality, well built and over all great preforming everyday laptop, then check out the Dell XPS 15. With the 13 gen i7 Intel processor, a sleek (although a carryover design from years past – I have a 2017 Dell XPS 13 360 with a similar design), powerful hardware, premium build, enclosed in a unibody aluminum body with carbon fiber interior, you cannot go wrong with this laptop. This laptop is not for gaming though so it’s mainly geared towards professionals, even though you can get it with a NVIDIA 4070, it’s still not powerful enough for gaming due to the lower wattage of the graphics card, this particular laptop has an Intel Arc A370M graphics card, and it performs just fine for everyday tasks. A 130-Watt USB Type C power supply is included, and it will charge up the laptop in a little over two hours. The laptop has 3 USB Type C ports, a full-size SD card slot, 3.5 mm headphone jack, and Dell provides a small USB C dongle that has a USB Type A and HDMI port to accommodate those if you so desire. The track pad on this laptop is massive and it has a great response and feel to it and of course it is clickable as well for the right and left clicks that you need. I am using the keyboard to type this review and I find that the key travel is good, the backlight is perfect, and each individual key feels well-made, and each key square does not wiggle much if you try to move it back and forth. The FHD 1920x1200 IPS 15.6” screen has a 100 sRBG Color range and a 500 nits brightness provides a pleasant screen to use in normal situations, I haven’t tried to use it much in the bright sunlight, but it seems like it would be passable, but not great. 16GB DDR5 Ram that is upgradeable as both channels are accessible, and you don’t have one soldered on like some other laptops out there. Speaking of upgrades, you can also add a second M.2 SSD to increase the 512GB storage as well. One of the most impressive features to me is the incredible sound this laptop has. It has a quad stereo set up with deep bass and great mids. The built in speakers have front facing drivers and bottom facing drivers that shoot out the bottom edges to help get that great sound. So far everything I have mentioned on this laptop is great, now there are a few negative things about it. First off, the 720p webcam feels like an industry substandard on a laptop of this price range. The images seem blown out and the dual mic set up is not that great either. Both of these would be good enough for your Teams meeting, but that is just about it. The windows Hello feature is enabled for both the fingerprint and camera. I only set up the camera and I find that it struggles to see me a lot of the time and I have to move closer or change my lighting for it to be effective. In the perfect light and distance, it works good though. Battery life should be better, but I have been getting a solid 9 or so hours with moderate use, when I use it a lot, such as watching YouTube videos, I have only seen about 6 hours or so. No Wi-Fi 6e on this guy either, so that was a bit of a disappointment. However, overall, this is a great laptop that provides powerful performance, quiet operation, a beautiful and sturdy design and it has not let me down no matter what type of office work I throw at it.

    I would recommend this to a friend