Customer Ratings & Reviews
- Model:
- XPS8940-7811BLK-PUS
- SKU:
- 6428091
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 3.7 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers are impressed with the XPS 8940's performance, noting significant improvements over previous systems and its ability to handle demanding tasks like photo and video editing and casual gaming. The ample RAM is also frequently praised, with users highlighting its effectiveness for multitasking and boosting overall system speed. The system's capabilities are seen as adaptable to various needs, with users upgrading components to further enhance performance. No significant drawbacks were reported by customers.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Performance
dell xps 8940
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is a great computer im using it for my business and it works great
I would recommend this to a friend Loose connection on plug port.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy it. I'm on my second one and it broke down too after only two months. Same problem as the first one, loose connection in the plug port on the computer.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Darin,
We are sorry to hear that you are experiencing difficulties with your XPS. Provided the issue is hardware related, it may be repaired/replaced if covered under its limited warranty. We recommend contacting Dell Support for further assistance in this case. They are available online, over the phone, or via email for your convenience.
Best Regards,
Anthony P.
1-800-624-9896
Computer Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Computer is slow and memory is not large enough. Good price
No, I would not recommend this to a friendJust plain bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Literally the worst graphics card I've ever used. Completely useless, do not buy under any circumstances.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Hatethis,
Thank you for your review. We apologize for the issues you have come across with your desktop. We really do appreciate your feedback and will use it to help improve our current and future products. We would love to learn more about the issue you're experiencing with your graphic card. Feel free to contact Dell Support at your earliest convenience at 1-800-264-9896.
Best regards,
Wendy C.
Slow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow have made all adjustments for faster speed, but not much better.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Slow,
Thank you for your review. We're sorry about the trouble you have encountered with the performance of your PC. There are a number of ways to help improve the performance of your computer if it is running slower than you expected it to. We'd recommend the following steps to help improve your computer's overall performance and speed:
1. Restart your computer regularly.
2. Run the automated tools provided in the SupportAssist Tool.
3. Run a complete hardware diagnostic test.
4. Scan your computer for malware.
5. Restore your Dell computer using Windows System Restore.
6. Reinstall Microsoft Windows.
You can read the full steps associated with each of these recommendations here: https://dell.to/3n29QjE.
Best regards,
Wendy C.
Dell junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk, If you like a PC that crashes when you play any type of game buy this one.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .dontbuy,
Thanks for your review and we're sorry to hear about the crashes that you experienced with your computer. We'd recommend that you diagnose the crashes with these steps:
1. Turn off your Chromebook, then turn it back on.
2. Close all your apps and browser windows.
3. If a specific tab in your browser causes your Chromebook to crash or freeze, hard refresh the page: Ctrl + Shift + r.
4. If you've installed any new apps or extensions recently, uninstall them.
5. Reset your Chromebook.
6. Recover your Chromebook.
You can read the full article here: http://bit.ly/2XkwjwG.
Best,
Bryan
1-800-624-9896
- Pros mentioned:Ram
Terrible Support and Quality Control
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My six year old Dell XPS8700 died about a month ago. Tried troubleshooting the easy fixes but none helped. Looked around for a PC with specs I wanted with quick ship. Settled on an XPS8940 i7 with 16GB RAM (2933MHz) and other upgrades. System shipped in 4 days but took FedEx 5 days to delivery. PC started up with no problems and I spent the next two weeks loading software and recovering data. Noticed Dell had a sale on RAM so I ordered 16GB RAM 3200MHz because it was $10 less than the 2933MHz. Installed the new RAM and used Crucial's scan to make sure RAM was working. The scan indicated two RAM cards were installed. One 3200MHz (the new one) and one 2666MHz (the one shipped in the PC). Where did the 2666MHz come from? Dell shipped the wrong RAM. So that began the nightmare trying to get the RAM I paid for and the RAM that is shown on all the paperwork. As other have experienced I was bounced from Tech Support to Customer / Order support back to Tech Support and still do not have the issue resolved. Customer support said I could return the computer and they would ship a new one. Sure, I had spent about three weeks recovering from the XPS8700 that died. Was not going to return the XPS8940. Then Customer Support offered a $50 coupon so I could buy what was then $180 2933MHz RAM. After another week I chatted with Customer Support again and they said I should get in touch with Tech Support which is similar to the handing off I saw when I first contacted Dell to resolve this issue. Bottom line is do not trust Dell. They apparently have little quality control and trying to resolve an issue is impossible. I would return the XPS8940 but after spending a month recovering from the failed XPS8700, I will keep the XPS8940 and will purchase another 16GB RAM 2933MHz from another company and when I next need a PC it will not be a Dell. Anyone considering purchasing from Dell, be prepared to get the runaround from them if you have a problem. Suggest you consider other manufacturers.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Stereojoe,
Thank you for your review. We apologize for the issues you have come across with your product. We really do appreciate your feedback and will use it to help improve our current and future products. If you come across any further questions, issues or concerns, please use the information below to contact Dell Support at your earliest convenience.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.