Customer Ratings & Reviews
- Model:
- COM530M
- SKU:
- 10413085
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Great machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, couldnt be happier. This was exactly what we were looking for
I would recommend this to a friendAmazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On top of what I can do,.... I can walk up in the morning with the coffee ready for me with the timer set up. I love waking up from my bed with the smell of coffee at home
I would recommend this to a friendIf only it worked.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After three cups of espresso which were fantastic, the machine stopped pressing hot water through the coffee. The water only runs cold. The milk frother stopped working within the first week. The drip coffee maker works fine. I would love to have one that works correctly. Right now, I cannot recommend this product to anyone.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are sorry to learn about your experience with our Combination Coffee and Espresso Machine and to hear your unit's milk frother stopped working is disappointing. Customer satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our coffee specialists who will be happy to assist you. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Average
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expresso didn’t taste the same after a couple months Doesn’t work at times
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Not that great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too expensive for what you get. The steam frother stopped working after 2 weeks. There is no timer on the coffee pot so if you forget to turn it off, you'll burn your pot. You would think for the top notch combo that would be a basic feature, like electric windows in your car. Not the ol crank window. Overall you could find something better. It makes coffee and other fancy drinks.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are sorry to learn about your experience with our De'Longhi Combination Coffee and Espresso Machine. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our friendly coffee specialists who will be happy to assist you. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Poor quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sadly the quality of this is very poor. It makes coffee and espresso very well but developed a mind of its own. Turning the bold setting on and off, Turing off the warming carafe. This thing turned into a real pain and became unusable. This happened with in a month. This is a real shame.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Alex, we are very sorry to hear you were not fully satisfied with our Combination Coffee and Espresso Machine and to know the unit became unusable after a month is disappointing. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our friendly coffee specialists who will be happy to troubleshoot these issues with you. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Great Beginner Product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new espresso maker. The milk steamer and the espresso drip are great.
I would recommend this to a friendLove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product! Gotta have gift for anyone. Love
I would recommend this to a friendStarter machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Home in bottom of filters gets clogged easily. HVe had several instances where it stopped brewing.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are sorry to hear you are experiencing clogging issues with your unit! Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our friendly coffee specialists who will be happy to speak with you about this unit maintience. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Crapped out after one year!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This worked fine for exactly one year. Everything you would expect it to do. Unfortunately, 4 days, yes 4 days, after the one year warranty expired it crapped out! On average this was used about once per day. Now it doesn't work at all. For the kind of money we spent this should last a lot longer than one year. Spend your money on something else as we doubt the warranty will be honored anyways.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are sorry to learn about your experience with your Combination Coffee and Espresso Machine, and to know your unit did not last to your expectations is disappointing. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our friendly coffee specialists who will be happy to troubleshoot your unit directly with you. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Coffee
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The coffee system was really great and have enjoyed since purchase.
I would recommend this to a friendGood quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality. Using it for a year now and it works perfectly
I would recommend this to a friendDe'Longhi Coffee-Espresso Machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are really enjoying our coffee/espresso machine. WE RECOMMEND THIS PRODUCT.
I would recommend this to a friendMakes wife Happy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Christmas present for my wife! Only regret, she’s late for work a lot!
I would recommend this to a friendDied the week the warranty expired...
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has its quirks but operates well on most occasions. Gave a 2 star review because the heating element went out literally the week the warranty expired. De'longhi was unwilling to work with us on a replacement unit so going back with a more reliable product like Cuisinart.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .We appreciate you taking the time to bring this to our attention.
We are sorry to hear your experience thus far has been unacceptable. We always try to excel and offer the best experience possible. Best of luck with your new unit.
Look elsewhere
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Read the reviews. I didn’t and now I’m left with a crappy coffee maker. The coffee pot side is okay, it’s nothing great. The espresso side, garbage. The coffee hardly comes out warm (even following all instructions to a tee) and worst of all my steam wand doesn’t even work (I believe there is a blown fuse, the light won’t even turn on) after the second time using the espresso side. Unfortunately I didn’t use the espresso side within my return period and I’m now stuck with a broken espresso maker.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Caleb, we are very sorry to learn about your experience with your Combination Coffee and Espresso Machine, and to know your steam wand is not functioning is disappointing. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our friendly coffee specialists who will be happy to troubleshoot your unit with you. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Espresso side will not stop descaling on it's own
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine worked well for about a year, drip coffee worked fine but the espresso side of the machine has been a struggle to work with. One day the machine went into descaling mode and it has not stopped descaling on it's own since then. We need to leave the machine unplugged when not in use in order for the machine not to go into descaling mode and ever since the machine no longer makes good espresso coffee. We've followed the decaling process correctly multiple times in hopes for the machine to reset and after a few days it'll automatically go back into the descale mode on it's own. A very frustrating experience for the money spent on this machine
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello RodrigoS,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us at 1-800-322-3848. Our brand specialist is available Monday through Friday, 9:00 a.m. – 8:00 p.m. Eastern Standard Time, Thank you.
Love it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using it every day. Works great, and looks great in our kitchen. Definitely recommend it.
I would recommend this to a friendgood
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good coffee maker but not sure what they force a review to get best buy points
I would recommend this to a friendGreat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, perfect temperature, good purchase !!
I would recommend this to a friend
