Customer Ratings & Reviews
- Model:
- ECAM45086S
- SKU:
- 6604126
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the Eletta Explore Fully Automatic Espresso Machine, particularly its ability to consistently produce delicious coffee. Users appreciate the machine's ease of use, including the simple disposal of coffee pucks. The sleek design has also garnered positive attention, and customers report satisfaction with the machine's overall performance and reliability.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Coffee quality
Espresso
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Espresso Machine - easy to operate and produced excellent beverages!
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Rock, Thank you for taking the time to give your machine such a wonderful rating! We truly value hearing from our customers, especially when they share our passion for our products. Enjoy!
- Pros mentioned:Coffee quality
Worth every penny !
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldnt believe I spent this much money on a coffee machine. Best splurge ever ! This machine is absolutely amazing !
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, Thank you for taking the time to give your machine such a fantastic rating! We love hearing from our customers, especially when they share our enthusiasm for our products. Enjoy!
Simply the Best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been buying different Machines for years this one by far is the Best .The key to longevity is maintance monthly and NOT using oily beans.I love the functionality, and 52 different settings I drink coffe,lattes,Cappuccinos,expresso,flats and my wife uses the ground slot for decaffeinated Drinks
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Thank you for taking the time to review your machine with such a detailed and exceptional star rating. We appreciate hearing from our customers, especially when they are as excited about our products as we are.
Does not create warm enough drinks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from a manual Breville Barista machine, I had high hopes that the De'Longhi Eletta Explore would streamline my morning routine and save precious time without sacrificing quality. My goal was to replicate the excellent coffee I was already making, but with the convenience of a fully automatic system. One thing that I especially do not like about the De'Longhi machines is the cheap feeling plastic material that they use. I thought that I would get over this, but I never did. Unfortunately, my experience was a little shaky from the start. The Wi-Fi connectivity wasn't seamless out of the box, requiring troubleshooting. More importantly, even when using the exact same beans that I love in my Breville, I could never get the taste of the espresso to match the richness and depth I was accustomed to, which was a major disappointment. My primary drink is a latte, and this is where the machine ultimately failed to meet my expectations. Over a two-week period of testing, I experimented with all the available settings but consistently ran into the same issues. The lattes produced were never sufficiently warm, often coming out at a lukewarm temperature that was far from enjoyable. This experience led me to research further, and I've come to realize that many superautomatic machines seem to have a technical limitation when it comes to producing lattes, struggling to replicate the powerful steam and texturing capabilities of a manual wand. Ultimately, after two weeks of trying to dial it in, I gave up. While the De'Longhi Eletta Explore boasts an impressive array of features, including a cold brew function, it just wasn't the right fit for my specific needs. It might be a good choice for those who prefer straight espresso, americanos, or other non-milk-based drinks, but for a dedicated latte drinker, it fell short. I ended up returning the machine and am now back on the hunt for a superautomatic that can truly deliver a satisfying latte at home.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Thank you for your feedback, Farhan. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We consider every concern when designing our units or creating our policies, and we will note your observations for future reference.
- Pros mentioned:Ease of use
delonghi-eletta-explo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I buy too many machine before just machine I like it very easy to use
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Ema, Thank you for taking the time to give your machine such a fantastic rating! We love hearing from our customers, especially when they share our enthusiasm for our products. Enjoy!
- Pros mentioned:Coffee quality
Great Coffee Machine!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase ever! Makes great coffees and so easy to use and clean.
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Karin, Thank you for taking the time to give your machine such a fantastic rating! We love hearing from our customers, especially when they share our enthusiasm for our products. Enjoy!
- Pros mentioned:Overall performance
One Significant Flaw in Decent Machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered for the office at work about a month ago. Worked great for about 3-4 weeks until the first de-scaling process. After that, the hot milk frothing carafe could no longer get the milk up the straw and into the frothing segment. Disappointing to have this happen after only one month of use. Seems like this is a common issue with this model + carafe. Otherwise, the machine works well. However, the ability froth milk to different levels was a significant reason we made this nearly $2,000 purchase.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Thank you for sharing your feedback on our product, Josh! We are sorry that your unit's milk carafe is not working properly. Please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support - click to chat at the bottom right. We value you as our customer and look forward to resolving this matter promptly.
Absolutely love it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The De’Longhi Eletta Explore is my first automatic coffee machine, and I couldn’t be happier. It’s easy to use, makes delicious coffee, and feels like a luxury upgrade to my mornings. Totally worth it!
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Fabian, Thank you for taking the time to give your machine such a fantastic rating! We love hearing from our customers, especially when they share our enthusiasm for our products. Enjoy!
Enjoy this Machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase love this brew system will recomend.
I would recommend this to a friendBeware of Best Buy Delonghi Eletta Explore
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We loved this De'Longhi Eletta Explore until it stopped working and Best Buy said no warranty here, go to Delonghi and they have failed to help us. The $1999 is too much to spend for a malfunctioning Espresso Machine in a box
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Dear Joseph,
Thank you for sharing your experience with the De’Longhi Eletta Explore Fully Automatic Espresso Machine with Cold Brew (Product ID: Eletta Explore – Silver). We’re truly sorry to hear that the machine stopped working and that the support experience left you feeling disappointed—especially given the significant investment you made. We understand how frustrating this situation must be.
We would appreciate the opportunity to review your case directly, clarify warranty coverage, and explore the best available solution—whether that involves troubleshooting, service options, or next steps to get your machine back up and running. Our goal is to ensure you feel supported and confident in your purchase.
To address the issue, please feel free to chat with a Live Expert at:
https://www.delonghi.com/en-us/delonghi-support and click Chat at the bottom right. Once connected, we can guide you step by step and review all support options available.
Kind regards,
De'Longhi Group Customer Care
- Pros mentioned:Overall performance
Coffee maker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is great. Dealing with Best Buy is terrible. Definitely not the same company from years ago. At this point there is little compelling reason to use Best Buy over Amazon. Shipping and tracking is useless and the time to ship an item had me questioning if I was getting ripped off.
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Don’t buy from Best Buy!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one came with broken plastic every where in the machine and outside the machine, returned and bought a new one and that one doesn’t work. Best buy has been striking out with everything! Used to be our favorite place but can’t get anything right lately!
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Not good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never order anything online from best buy,you will never receive the item
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1(888) 237-8289.
Arrived broken
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just got it today (Jan 23) and pulled a broken unit out of the box. The plastic pusce of the base had a big crack in it and the side of the machine had come apart from its housing clips so who knows whats busted internally. Bringing it back and getting a replacement.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
