Customer Ratings & Reviews

Too many gadgets to go wrong with this machine. You need to descale too often. Ours ended up not working at all. Not worth the high price

I’ve been a K Cup user at home for many years and have always been happy with it. For higher-end coffee I would venture out to the local Starbucks or higher end coffee houses. That has all changed since receiving my De’Longhi Las Speicalista Prestigio Espresso Machine with Dual Heating System. Now I’m able to enjoy top-shelf espresso and coffee drinks at home! When initially opening the box, my first impression was it’s a big unit and there are a lot of pieces and parts. I was a little hesitant until reading through the directions and starting the setup process. Although it is a relatively large unit, it was quite simple to setup and use with just a little guidance from the manual, online resources and practice. I also ran a cleaning cycle before use. This is an impressive machine that is built with quality and looks great at the same time. It is perfect for home or office use based on the quality and ease of use. In the box is the system itself, hardness test strips, a cleaning brush, descaler, single and double coffee filters and a stainless steel milk frothing jug. All you need to be up and brewing are beans and appropriate glasses. Using the system if relatively straight forward, the bean grinder is integrated into the top of the machine and has 8 different grind sizes. Proprietary Smart Tamping technology tamps perfectly every time to provide a more consistent extraction and it also keeps the mess down. There’s a number of settings on the face of the systems for dosage, 2X for a double shot, temperature control (3 levels, not specific temperature setting), tea or hot water selector, drink selection type (espresso, Americano and coffee), the OK or start button and “my” drink selector. The coffee output is so far off the charts from what I have been drinking over the years, I was actually a bit regretful that I hadn’t moved to a system like the Prestigio sooner. I’ve only tried two different beans so far but can say without a doubt the coffee drinks will rival any of the fancy coffee shops and in the long run will be much more cost effective as well. Pros: - Solid build of the machine and accessories – this system should last for years to come. - Single walled (non-pressurized) filter baskets create a much more rich and tasteful extraction. - Integrated bean grinder with 8 grind settings – fine tune your grind based on bean type/roast - Dual Heating System cuts down the time to create drinks including steamed milk, etc. - Double walled and insulated LatteArt Steam Wand is easy to use and protects against accidental burns and is also easy to clean. - Active Temperature Control – allows for dialing in the perfect temp for your specific brew. - Easy to Clean – removable spill tray and Smart Tamping technology alone help to make this the neatest machine I’ve ever owned. Cons: - Onboard grinder provides fresh ground flavor but limits the ability to change beans quickly…may be nitpicking on this one! Overall the De'Longhi La Specialista Prestigio is an incredible system for producing “fancy” coffee drinks or the perfect Cup of Joe. It’s overall ease of use, combination of manual adjustability and programmability make it a great choice for home use by coffee lovers or a small office environment that needs a coffee upgrade. I can honestly say after using this system for just a few days, I am completely comfortable making most espresso/coffee drinks. My decoration skills need a little work, but I’ll get practice every day! The taste is definitely worth the purchase!

It was a defective item, the water pump wasn’t pumping the water. Bought it online, the shipping was free, Returned in store, and the store associate told me that in order the item be replaced and be delivered to my house , I have to pay shipping fee… which is ridiculous. It wasn’t my fault that Best Buy sold defective item, and I spent my time and gas on returning it in store … and on top of that they wanted me to pay shipping fee to replace their defect item… Disappointing..

Great coffee machine, but the grinder stopped working not even 2 months of purchase. Disappointed will be returning.

This is my second DeLonghi LaSpecialista machine. The first was the standard LaSpecialista and it has been excellent, making very nice espressos, cappuccinos, and lattes at a fraction of the coffee shop price. I’ve had it for about two years with absolutely no issues other than the occasional descaling maintenance, which is an automated process. The machine alerts you when it’s time to descale, and you simply add their “Ecodecalk” solution to the water tank, turn a knob and press a button, then repeat with clean water, and you’re done. So maintenance is really easy. My first machine has been great, and expect nothing less from this one! The LaSpecialista Prestigio is nearly identical to the original, but includes a few key upgrades. There is now a three level temperature control, which allows adjusting for different bean types to optimize your extraction. There is a new steaming wand, which is more traditional, but also works better than the auto-frothing wand of the original machine. And there is a dual heating element, which allows the machine to heat up faster and hotter, providing better extraction and better steam. Finally, the portafilter design uses improved filter cups, which work better and are easier to clean. Both machines feature a built-in grinder and tamper. When the portafilter is locked into the left side, the grinder automatically starts, grinding the beans in the desired quantity and to the consistency that you set, then a quick pull of the tamping lever, and you have a perfect dose ready for extracting. The quick start guide helps you setup the grinding and dosing by providing guidelines based on bean type. So far it has been very accurate providing great results. The espresso is very nice with excellent crema. Overall these are simply fantastic machines. I thought the original LaSpecialista was an amazing machine. Hats off to DeLonghi for improving things that worked quite well and introducing the LaSpecialista Prestigio at the same price point. If you’re a serious coffee lover, you need this machine!

I can get high quality coffe selfmade. You wull never drink regular coffee anymore.

The one I got never worked and had to be returned. After setting it up per the set-up guide, the machine went straight to descaling mode. After two frustrating hours I called the manufacturer to be put on hold for another hour, only to be told to return it because it is defective. Purchased a different brand.

It is not I expected from this renowned brand, really dissatisfied.

Very bad very bad very bad very bad very bad very bad

Returned. Steamwand was very weak. Shots pulled really well but the steamwand would not froth or warm.

Nice looking machine Grinder stopped working after four days

poorly built, poor quality. Water level sensor is erratic, buttons feel very cheap. Coffee quality on every option is subpar. Just not worth the money, for the "features". you can get better coffee from a breville at half the price

the grinder stopped working within a month of barely usung this machine. don’t waste your money.

$900 coffee maker did not work straight out of the box. took it back and got my money back ...bottom line - bought 2 coffee makers from you the same day and both were worthless !!!

In my opinion not worth it. In less than 6 months has to returned. The decale process is not friendly and very long.

This machine is terribly defective. It turned on, but would not perform the first step to activate, despite multiple tries, by multiple people. It is pretty and that’s all that is positive. It was returned.

I enjoy making my americano's with this machine. Unfortunately, the grinder stopped working after just a few months and now have to return the unit for replacement. Luckily, I purchased the protection plan so i can return it directly to BestBuy.

I wait for this machine more than a month and don’t receive nothing

Not quality for the price im paid now is not working

after less than a month the grinder stopped working