Customer Ratings & Reviews
- Model:
- EC9355M
- SKU:
- 6472504
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers commend the La Specialista Prestigio Espresso Machine for its excellent coffee quality, ease of use, and built-in grinder. Many appreciate the dual heating system and sleek design, while some users mention challenges with pressure, performance consistency, and the machine's size. A few also point out issues with the bean hopper and descaling process. Overall, the machine receives positive feedback for its brewing capabilities and convenience features, but some users experienced issues with certain aspects of its functionality.
This summary was generated by AI based on customer reviews.
Bad customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a defective item, the water pump wasn’t pumping the water. Bought it online, the shipping was free, Returned in store, and the store associate told me that in order the item be replaced and be delivered to my house , I have to pay shipping fee… which is ridiculous. It wasn’t my fault that Best Buy sold defective item, and I spent my time and gas on returning it in store … and on top of that they wanted me to pay shipping fee to replace their defect item… Disappointing..
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Yelena C,
We are sorry to hear that your unit was defective upon purchase. Customer service is very important to us and this is certainly not the expectation we strive to offer our customers. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us M-F between 9 am and 6 pm at 800 322 3848.
We look forward to hearing from you soon.
Thank you"
Bad Pump
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I first purchased the machine it was great. Did everything I wanted in an espresso machine. Just after a year of use the pump for the steam wand stop working. I’ve read the pump is one the main problems with this machine. I expected the machine to last more than a year.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Very poor quality — it has broken twice in less th
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor quality — it has broken twice in less than a year, and the customer service is terrible.
No, I would not recommend this to a friendDisappointed in the quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great coffee machine, but the grinder stopped working not even 2 months of purchase. Disappointed will be returning.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Melda, thank you for sharing your experience with us. We are sorry to hear the grinder for your La Specialista Prestigio has stopped working properly, we would be happy to assist you with this matter. Please feel free to contact us at 1 (866) 528-8323 Monday - Friday 9:00am-8:00pm Eastern standard. Thank you.
- Pros mentioned:Coffee quality, Grinder, Heating system
Simply excellent espresso machine!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second DeLonghi LaSpecialista machine. The first was the standard LaSpecialista and it has been excellent, making very nice espressos, cappuccinos, and lattes at a fraction of the coffee shop price. I’ve had it for about two years with absolutely no issues other than the occasional descaling maintenance, which is an automated process. The machine alerts you when it’s time to descale, and you simply add their “Ecodecalk” solution to the water tank, turn a knob and press a button, then repeat with clean water, and you’re done. So maintenance is really easy. My first machine has been great, and expect nothing less from this one! The LaSpecialista Prestigio is nearly identical to the original, but includes a few key upgrades. There is now a three level temperature control, which allows adjusting for different bean types to optimize your extraction. There is a new steaming wand, which is more traditional, but also works better than the auto-frothing wand of the original machine. And there is a dual heating element, which allows the machine to heat up faster and hotter, providing better extraction and better steam. Finally, the portafilter design uses improved filter cups, which work better and are easier to clean. Both machines feature a built-in grinder and tamper. When the portafilter is locked into the left side, the grinder automatically starts, grinding the beans in the desired quantity and to the consistency that you set, then a quick pull of the tamping lever, and you have a perfect dose ready for extracting. The quick start guide helps you setup the grinding and dosing by providing guidelines based on bean type. So far it has been very accurate providing great results. The espresso is very nice with excellent crema. Overall these are simply fantastic machines. I thought the original LaSpecialista was an amazing machine. Hats off to DeLonghi for improving things that worked quite well and introducing the LaSpecialista Prestigio at the same price point. If you’re a serious coffee lover, you need this machine!
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Nick, thank you for sharing your detailed feedback regarding our De'Longhi La Specialista Prestigo Espresso Machine. As serious coffee lovers ourselves, we hope you continue making delicious drinks with your unit. Thank you.
- Pros mentioned:Coffee quality
It worth it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can get high quality coffe selfmade. You wull never drink regular coffee anymore.
I would recommend this to a friend Returned the same day
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The one I got never worked and had to be returned. After setting it up per the set-up guide, the machine went straight to descaling mode. After two frustrating hours I called the manufacturer to be put on hold for another hour, only to be told to return it because it is defective. Purchased a different brand.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Carl,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
- Cons mentioned:Performance
Mister
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not I expected from this renowned brand, really dissatisfied.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Samuel,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
- Cons mentioned:Performance
So upset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad very bad very bad very bad very bad very bad
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, sorry to hear your experience with our La Specialist Prestigio was not up to your expectations. We would love to speak to you more on this matter and come to a resolution. Please contact us at 1 (866) 528-8323, Monday through Friday from 9am to 8pm EST.
Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned. Steamwand was very weak. Shots pulled really well but the steamwand would not froth or warm.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello TVRN,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Simply, stay away
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.poorly built, poor quality. Water level sensor is erratic, buttons feel very cheap. Coffee quality on every option is subpar. Just not worth the money, for the "features". you can get better coffee from a breville at half the price
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Dear Amer,
Thank you for taking the time to leave your comment. As a consumer, your opinion is very important to us. We can assure you we take pride in our line of products and quality is our number one priority. We apologize if your experience with your La Specialista made you think otherwise. We hope you will give us another opportunity to change your mind. If you do, please reach out to our Customer Care Team at (800)322-3848, M-F between 9am & 6pm EST and we will be delighted to assist you. Thank you!
I wanted it to work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking machine Grinder stopped working after four days
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Darrell,
Thank you for your feedback. All comments from our customers are important to us, and we are sorry to hear that you had such a frustrating experience with your La Specialista Prestigio. We want you to know that we strive for excellence and would like an opportunity to correct your issue. Please contact us Monday-Friday, from 9am to 8pm EST at (800)322-3848 and a coffee specialist will be happy to assist.
Thank you.
...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.$900 coffee maker did not work straight out of the box. took it back and got my money back ...bottom line - bought 2 coffee makers from you the same day and both were worthless !!!
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Dear Dennis,
Thank you for leaving your comment. We are sorry to hear that both machines that you purchased didn't work out the box; this is not the kind of customer experience we want you to have. We appreciate you for bringing this to our attention. Our La Specialistas are manual coffee machines and because of the peculiarity of the unit, they may require a little assistant with our customer care team during the initial set up. We apologize for any inconvenience this has caused and we hope to regain you back as a valued customer at De'Longhi.
Thank you.
Good machine but failed after a couple months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy making my americano's with this machine. Unfortunately, the grinder stopped working after just a few months and now have to return the unit for replacement. Luckily, I purchased the protection plan so i can return it directly to BestBuy.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Billy, we are sorry to hear you had this experience with your Pump Espresso Machine and to know your unit stopped functioning after only a few months is disappointing. If you are experiencing issues with your espresso machine within the first few months of use, we recommend performing a descale of your system as this may resolve your issue for you. If you require further assistance, please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Espresso machine review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is terribly defective. It turned on, but would not perform the first step to activate, despite multiple tries, by multiple people. It is pretty and that’s all that is positive. It was returned.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Tina,
Thank you for leaving your comment. We are sorry to hear that your La Speacialista Prestigio Espresso Machine was defective, this was not the king of customer experience we wanted you have with our products. We regret to hear that you returned and we will take your feedback into consideration to improve, we thank you for being a valued customer at De'Longhi.
Not worth it.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In my opinion not worth it. In less than 6 months has to returned. The decale process is not friendly and very long.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
we are very sorry to hear about your difficult experience with your La Specialista Prestigio. We try our best to ensure quality products, and we are sorry we did not meet those expectations at this time. Your satisfaction will always be our top priority. We will keep these issues in mind when producing our products in the future.
dissapointing
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the grinder stopped working within a month of barely usung this machine. don’t waste your money.
No, I would not recommend this to a friendDon’t receive item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wait for this machine more than a month and don’t receive nothing
No, I would not recommend this to a friendEspresso machine
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not quality for the price im paid now is not working
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
dont buy this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after less than a month the grinder stopped working
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Joel, thank you for sharing your feedback with us. We are sorry to hear your unit is having some grinding issues, we would love to look into this matter for you. Please contact us at 1 (866) 528-8323 Monday - Friday 9:00am-8:00pm Eastern standard and speak to one of our representatives. Thank you.
