Customer Ratings & Reviews
- Model:
- EC9355M
- SKU:
- 6472504
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers commend the La Specialista Prestigio Espresso Machine for its excellent coffee quality, ease of use, and built-in grinder. Many appreciate the dual heating system and sleek design, while some users mention challenges with pressure, performance consistency, and the machine's size. A few also point out issues with the bean hopper and descaling process. Overall, the machine receives positive feedback for its brewing capabilities and convenience features, but some users experienced issues with certain aspects of its functionality.
This summary was generated by AI based on customer reviews.
Expresso machine.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good expresso machine, just the coffee grinder has flows.
I would recommend this to a friendCheap Plastic Parts, Awful Customer Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.CHEAP PLASTIC CRITICAL PARTS AND LOUSY CUSTOMER SERVICE! We raised money for 2 La Specialista machines to teach my seniors how to make coffees so that they could get barrista jobs to help pay for college. I am a cooking teacher in a very prestigious HS. They both broke within 6 months with careful instruction and supervision. I have called and emailed the customer service people. I went through everything they asked even with them on the phone live with us...5 times! It was a piece that controls the grinder element that is made with cheap plastic and it broke on both machines! I called several times more and they promised a call back in 24-48 hours. NOTHING!!! weeks later still waiting...
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Broke right after warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The machine broke shortly after the warranty expired. The slot that holds the portafilter in place worn out since it is a cheaper plastic. We then paid $250 for delonghi to do an out of warranty repair which took over two months for us to get a response about our machine we sent in. They then just told us the unit was unfixable and offered us a laughable 10% discount on a new machine. After this experience, no longer will be buying a delonghi machine. Definitely not worth the money.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Dear Scott,
Thanks for sharing your feedback. We’re sorry we were unable to meet your expectations with our La Specialista Prestigio. It was an uncommon instance and we’ll do better in the future.
Please feel free to reach out to our customer care team with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Thank you.
Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product has been nothing but problems since we received it. The first one we bought would not purge and operate at all.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello ShayV,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not meeting your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us at 1-800-322-3848. Our brand specialist is available Monday through Friday, 9:00 a.m. – 8:00 p.m. Eastern Standard Time, Thank you.