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Customer reviews

Rating 3.5 out of 5 stars with 54 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 3.7 out of 5 stars

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Cons mentioned filter

63%would recommend to a friend

Customers are saying

Customers highly value the affordable price of this AC Power Adapter, citing it as a good alternative to more expensive original chargers. However, compatibility issues were frequently reported, with some users finding the adapter didn't fit their specific Dell laptop model or caused connection problems. Concerns were also raised regarding the adapter's size and cord length. Overall, while the price is attractive, potential buyers should carefully check compatibility before purchasing.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 54 reviews
  • Cons mentioned:
    Compatibility, Fit

    Rated 4 out of 5 stars

    Good Product but Not Compatible w/my PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product arrived on time and in mint condition. If I had a different model, it may have fit. This adapter was not compatible with my specific Dell XPS 15 model but perhaps it will be compatible with a different model. For my Dell XPS 15 9530, the prong did not snuggle fit into the pc. It was too big for my pc so I need a different adapter, smaller, that will fit my pc.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Job halfway done

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not the proper wattage output for my XPS 13 at the time, but at least it turned my computer on. It just never charged it. Good points i guess is the multiple tip options for a variety of different devices.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Cord length

    Rated 4 out of 5 stars

    Good replacement for Original Charger

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced original equipment which failed after five years. Had to search for this replacement due to specifications, and first online purchase was incorrectly matched, so found this thru Best Buy. Works very well, but deducted one star for the cord length being too short to allow the transformer block to rest on the floor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with this adapter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As far as I can tell this unit is an exact replacement for the power adapter that came with my Dell XPS M1710, for about one third the cost of buying one from Dell. It has the same size and weight as the original. The adapter plug seats securely into the receptacle on the laptop and does not come loose. It does not overheat. So far, all good!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Needed toreplace a charger for a school issued com

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price for replacement charger to be used for a school issued laptop. School wanted $75 to replace the charger- we replaced it it from Best Buy for 1/3 the cost. Looks just like the one that was lost and works better- doesn't get hot on the converter box.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    good alternative to Dell's original almost 2 times

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still works Great, good alternative to Dell's original almost 2 times expensive charger which will do the same job

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    As described

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charger works exactly as described. Unlike the original dell charger, though, there is no indicator light on the charger itself to tell you it is drawing power.

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Didn’t fit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apparently mine didn’t fit. The store couldn’t handle the returns so had to do it myself. Be prepared for that.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Did not fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product did not fit properly. I tried to use on another laptop and had the same issue. I would suggest taking you computer to the stire

    No, I would not recommend this to a friend
  • Cons mentioned:
    Cord length

    Rated 4 out of 5 stars

    I returned it. This did not fit my system.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need a second power supply. The sales agent picked one of three as he could not determine the difference in the models. The plug was too big.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Laptop charging brick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good charging brick for the laptop that uses it.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a Dell Inspirion 7586. This charger did not charge the laptop so I had to return it. I had used the chat feature to check before buying this and asked them to recommend a charger that was compatible with my laptop. They were wrong.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    New Charger and chord.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have an older Laptop and the charger was not working properly. The new charger is working and makes my life easier.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works... sort of

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This power adapter does keep the laptop running but however it does not charge the battery. The Dell laptop gives a warning that the power supply is not suited for the device.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Charger

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for what I needed and was available to pick up right away

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    good replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good replacement at a reasonable price Would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Excellent replacement charger

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My charger just suddenly died and I was worried it would cost me a fortune to replace it. Fortunately, BB had this one at great price and it works too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OK

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product works well. And although it was double the price of ordering a factory replacement, the convenience of it being in-store was easier and faster to obtain.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    do not work fo all XPS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the item look good but if you have newXPS laptop need check the model #.This charger do not work on all XPS.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not for Dell

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not compatible with Dell Inspirion 1500 I needed a replacement cable; this didn't work.

    No, I would not recommend this to a friend
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