Customers are enthusiastic about the AVR-X8500HA's sound quality, with many praising its clarity and richness. However, some users have reported difficulties with HDMI connectivity, particularly when using 4k120 content. The high-quality build is also frequently noted. While some connection issues exist, the overall audio experience appears to be a significant positive.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-12 of 12 reviews
Rated 3 out of 5 stars
DISAPPOINTED WITH DENON
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Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought the receiver in Feb 2022 and now I have to ship it for repairs in June 2022. The problem is the eARC function does not work correctly. If you see the picture below the X should not be there and I cannot program it to control my eARC. The TV does not recognize the receiver audio function. So if you are watch an app from your TV and want to switch to watching an app on a firestick or other device the TV will not recognize that command and the TV will only show source as if it is waiting for a command. I have to turn both the TV and the receiver off and on again before it works. The other problem is when watching the TV apps I cannot get audio to play through my surround sound receiver to the surround speakers. I can play surround sound audio from my firestick that is connected in Back of the receiver but not with the apps of my TV. This is very disappointing for a very high priced item. Now it will be at least a month without my receiver because I have to send it to a repair shop and cherry on top I have paid for shipping which is very expensive. I wish Onkyo had a 13.1 unit because I never had any problems with that brand and I bought several of their receivers.
No, I would not recommend this to a friend
Brand response from Denon Team
Posted .
Sorry to hear of your frustrations. On the receiver's return, confirm that the HDMI control function is activated in the TV and all connected sources. It is also best to use HDMI Ultra High-Speed cables. Please contact the Denon support team if further assistance is required. https://support.denon.com/
Pros mentioned:
Sound quality
Rated 5 out of 5 stars
Monster AVR
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This AVR is a monster and I mean that in the most positive way. Yes it is large and weighs a bit but it is packed full features, great sound, and easy to set up. This replaced an older Denon that was and is working fine but this AVR fully supports our new 75” Samsung Neo QLED and eliminates the need to run a separate amp to power our ATMOS front and rear speakers. The sound seems better but it had been awhile since I ran the speaker setup. Hard to tell about picture as we’d only had the Samsung up and running for a week which by itself was a significant upgrade from our old screen.
I would recommend this to a friend
Brand response from Denon Team
Posted .
We are so happy to hear about your experience with our AVR-X8500HA. We hope it continues to bring you listening bliss for many hours of entertainment. Thank you for taking the time to provide us a review and your feedback, it is greatly appreciated.
Pros mentioned:
Sound quality
Rated 5 out of 5 stars
THE receiver to get. Audiophile quality product.
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Denon brand, you can just feel the quality build physically, the sound outputs aide. Capable of Dolby Atmos 9.2.4 or Auro3D 7.2.6 configurations. The HDMI upgrade bug affecting the previous 8500 also fixed. It is heavy, almost 51 pounds, 60 pounds boxed. And put in a well ventilated space. Just don't pair this with cheap speakers, and invest in a dedicated 20A circuit for full power. Read on avsforums that will all 13 channels enabled it supplies about 70% of 2 channel max output.
For a solid review, read this: https://www.audioholics.com/av-receiver-reviews/denon-avr-x8500h-dolby-atmos-network-receiver-review
There is also a hour long deep dive discussion about the details of this receiver by Gene from Audioholics if you want to learn more. Link: https://www.youtube.com/watch?v=PSk4ylfDRs8
I would recommend this to a friend
Cons mentioned:
Hdmi
Rated 4 out of 5 stars
An audio and video powerhouse almost cutting edge
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Top of the line in the current Denon family, with a recent upgrade to support 8k60/4k120. Able to drive 13 amplified channels for up to 7.1.6 or 9.1.4 theater experiences and/or provide audio and video to up to three zones. Huge feature set to allow you to calibrate to your room and dial in the sound. Only drawback is still some issues connecting through HDMI with 4k120 content/gaming.
I would recommend this to a friend
Pros mentioned:
Sound quality
Rated 5 out of 5 stars
Excellent Flagship Receiver--
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent receiver, solidly built as any flagship should be. Relatively easy to set up and calibrate using the Audyssey system. Most importantly-- wonderful sound. Expensive, but worth it--
I would recommend this to a friend
Rated 5 out of 5 stars
Lee
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I'v had this receiver for about 2 months and so far I'm very pleased. The receiver is powerful and has everything you need for a home theater system. There is a learning curve, but not intimidating. If you can get past the price, you'll be very satisfied.
I would recommend this to a friend
Pros mentioned:
Sound quality
Rated 5 out of 5 stars
Great AVR
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is a great Avr for your movie experience. No complaints & Sound is clear. I do run it with seperates. Mcintosh run 2 fronts & backs. Remaining 9 channels are through the denon.
I would recommend this to a friend
Cons mentioned:
Hdmi
Rated 4 out of 5 stars
Mr. C
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Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Problems with hdmi input. But otherwise a great AVR.
I would recommend this to a friend
Brand response from Denon Team
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Dear CharlesP, we would like to express our gratitude for choosing the Denon AVR-X8500HA receiver, which boasts a wide range of features. Our goal is to ensure that you receive the most optimal performance from your system. If you require any assistance in configuring your receiver, please do not hesitate to contact our Denon Support team. Our team of skilled and knowledgeable representatives is available to assist you during the following hours: Monday through Friday, 9 AM to 9 PM EST, and Saturday, 10 AM to 7 PM EST. You may reach us at 800-497-8921. Thank you for choosing Denon, and we look forward to providing you with a seamless user experience.
Rated 4 out of 5 stars
Dennis
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It’s an amazing tuner and it’s complements my existing system in a remarkably way
I would recommend this to a friend
Cons mentioned:
Hdmi
Rated 2 out of 5 stars
Who is this for?
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It’s too expensive for not providing meaningful competent upgrades to 2021 tech. The lack of all points being hdmi 2.1 is a huge issue (only one port is). Why pay this much when a Yamaha can do all ports hdmi 2.1 for 600 bucks!
No, I would not recommend this to a friend
Rated 5 out of 5 stars
Bigg !
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great receiver just to much for my needs. If they would put the 150W/ch in for instance the 9ch avr-x4800 now that would be something, simular to the old yamaha rx-a3080.
I would recommend this to a friend
Pros mentioned:
Sound quality
Rated 5 out of 5 stars
Awesome Sound and 4k 120hz hdmi
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works great with the PS5 via HDMI 2.1 pass-thru for 8k 60hz or 4k 120hz. Sound is clear and ATMOS is well managed. Remote is awesome and backlight with motion sensor.