Customer Ratings & Reviews
- Model:
- HEOS5HS2BK
- SKU:
- 4901091
Rating by feature
- Value
Rating 2.9 out of 5 stars
- Quality
Rating 3.7 out of 5 stars
- Ease of Use
Rating 3.3 out of 5 stars
Customers are saying
Customers regard the HEOS 5's sound quality as excellent, with many praising the audio experience and feeling it was worth the cost. The product's ease of use was also highlighted, with users finding setup and app navigation straightforward. No significant drawbacks were reported.
This summary was generated by AI based on customer reviews.
- Cons mentioned:App
Quirky and already does not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes for this speaker. From the beginning, it was quirky with the bluetooth. The app never worked. It basically works when it wants to. I just wish I can find a decent Bluetooth speaker that works. I'm hoping the process in contacting the company elevates some relief and some compensation for owning a speaker for less than 2 months,
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Perfect speaker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best wireless speaker I have heard yet!
I would recommend this to a friend Ok but the sound could be less blurry
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok I expected a better sound from the device. It’s muddy and the the middle aren’t there. I think there are better sounds for the price. I’d listen to it in a store before buying. I wish I had.
No, I would not recommend this to a friendGreat product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s actually a very nice sound but as powerful I thought
I would recommend this to a friendGood sound - but the App is problematic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’d steer clear of these speakers due to problems with the HEOS app -
No, I would not recommend this to a friendBrand response from Denon Team
Posted .Hey ChrisSanDiego,
Thank You for giving us a shot, and even more for leaving us this review. Reviews help us learn more about what our customers love and would love to see changed or updated with the speakers. I will forward your concerns to the appropriate department where the team will take them into consideration, where these concerns could possibly be updated for future models.
Thanks,
Denon North America
Junk.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as part of a wireless surround system that just did not work with only fair sound quality. I returned it and bought the Sonos system which is amazing.
No, I would not recommend this to a friendDisposable speakers, horrible app
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 5 speakers (3x 1, 5 & soundbar). The 1 stopped connecting after a year and the cost to fix exceeds a new purchase. Obviously planned by Denon. Consistent connectivity problems with all speakers and Denon support is either slow to respond or ignores promps. App is worthless with too many bugs to mention. Using from Spotify app works great, go figure. Definitely don't recommend buying. In fact, this sours me on all Denon products due to engineered disposability and crappy service.
No, I would not recommend this to a friend