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Customer Ratings & Reviews

Your price for this item is $399.98

Customer reviews

Rating 4.3 out of 5 stars with 47 reviews

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Rating by feature

  • Value

    Rating 2.9 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 3.3 out of 5 stars

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Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers regard the HEOS 5's sound quality as excellent, with many praising the audio experience and feeling it was worth the cost. The product's ease of use was also highlighted, with users finding setup and app navigation straightforward. No significant drawbacks were reported.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 47 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    These speakers and Heos as well are...

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ...Are EXCELLENT! Look. I am a big fan of internet radio and streaming music and I was all set buy some of the wonderful Bose Soundtouch series for my home, but... ..But I already own a Denon HEOS equipped AV Receiver and two HEOS 1 HS2 speakers. These 5 HS2 models are just as capable but with a superior compliment of powered drivers. The sound is most excellent and even more important, they don't upset my wife with their looks in the living room. They play my Pandora, SiriusXM and a bunch of internet radios stations that cost nothing and add enjoyment to my life. I recently started a subscription to Amazon Music HD and Ultra HD and all the HEOS HS2 series are capable of playing these lossless files and I can attest that said files are reproduced via these HEOS speakers superbly! So then...What more can you ask? Well for starters each speaker can be used alone or in a group. Each speaker doesn't need anything other than electricity and the app on your phone. I have a Denon HEOS equpped speaker but it is NOT required to use these speakers! That means you get the benefits of these excellent speakers as standalone units. Yup. You can even play different stations on different speakers in different rooms at the same time. If you choose to play the same music to all speakers throughout your home they are all (in my case at least!) perfectly synchronized. No lag as it uses your WiFI not blootoof. But you can use blootoof if you want and it works just fine with the exception of possible lag when it's to more than one speaker at a time. Setup was a bit time consuming but that was due to a problem connecting via bluetooth as the manual asks you to do, so I went the other route and connected directly to a wireless extender via Cat 6 cable and BAZINGA! Superb-A-Mundo! It really is that easy-peasy-macn-n-cheesy. I highly recommend these and all HEOS products. Trust me. I know what I'm doin' when I'm reviewin'.

    I would recommend this to a friend
    • Brand response from Denon Team
      Posted .

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    App

    Rated 5 out of 5 stars

    Don't know why I waited so long!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a HEOS 5 speaker a year ago, using it on my outside deck. It has worked even better than expected but for some reason I didn't get another one to use in my living room until I saw them on sale for %25 off!. I now have two of them and can listen to the same music inside and out or different music in both locations if preferred. Setup can be a little tricky if your Wifi is not strong in both locations. I occasionally have to put in my password on the outside speaker when using them with different music sources. When they both play the same music there's never been a problem. I've read numerous reviews about the app being hard to use but I haven't had that problem at all. App is very easy to use and has plenty of music sources to choose from including my NAS server where I store my HI-Res music library which HEOS plays nicely. I have no complaints at all with my HEOS system.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Raising the roof

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing sounds amazing. It plays a lot of sources and does a great job with it. My only gripes are that it doesn’t have AirPlay and sometimes refuses my Spotify connect

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Amazing Wireless Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the purchase of these HEOS 5's, I now own 6 HEOS speakers in total, along with the HEOS capability built in to my Denon AVR. The sound from these is terrific. Set up was easy. I got a couple of the battery packs for the HEOS 1 system and now have portable sound for my porch and also for my cabin. The 5 series is literally right in between the 1 and the 7's that I currently have. I have them in both bedrooms and they work great. No problem filling the whole room with sound at all. The speakers easily went between my WiFi at my house and then to my cabin so that was a nice feature as well.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    App

    Rated 4 out of 5 stars

    5-Star Sound, 3- Star Control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We spent literal hours looking and listening at every system Sonos, Sony, JBL, Bose.... these stole my heart, well ears if we are technical. They are the most audibly pleasing with amazing highs and superb lows....unfortunately Denon appears to have invested ALL of their time in development of these astonishing speakers that they overlooked the lackadaisical prowess of the app in which you control them...but with all apps, hopefully they will come out with a new update in the future that will allow the app to compare with the speakers.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Now with Hi-Res support!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used the older model Heos 5 for more than a year on my outdoor deck. It was easy to set up and sounded great but it couldn't do Hi-Res and I was into the clear crisp sound associated with lossless recordings. I upgraded to the new Hi-res compatible Heos 5 Hs2 and haven't looked back. It is a great update and plays all my recordings that are stored on my Western Digital NAS drive. The Heos app works flawlessly and Heos is constantly updating the app to keep up with the latest technology. I couldn't be happier with my Heos 5 Hs2 (unless I get another!)

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    App

    Rated 1 out of 5 stars

    Don’t do it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If your are looking for an upgrade to your surround sound and music system...SKIP THIS PRODUCT. It doesn’t Stay connected and the updates take forever. The APP is really bad. Once I connected for like 2 songs it sounded great. But, there are way to many bugs and ease of use issues with the app. I returned it all and went with a more expensive brand. Save your money and get a different system.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound, easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product has great sound quality and works out great with wireless feature.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great Sound Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is really good but the integration with Alexa was not so good. In the end I returned this and got the HomePod instead.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Reasonable sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After reading the reviews, all claiming the Heos 5 had very good sound quality, I had high expectations, unfortunately, I was disappointed. It's OK for a Bluetooth speaker, but not great. Boomy bass that overpowers the highs and mids. Reducing the bass didn't help. The app works well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Excellent sound quality!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality, easy to connect and app is very user friendly. I returned 9 Sonos speakers due to many issues. No issues at all with HEOS. I highly recommend them!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Heos speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent speeaker we have downloaded the app and listen to it outside on our patio. It is so nice being able to salon out with the speaker with no wires and listen to ur music- Pandora, I-Heart, Sirius and off our receiver you can listen to it all

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for parties!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound...strong bass with no distortion. My only wish is that they were waterproof for outdoor use.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice features great sound

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well made with solid sound. I like the USB input that sold me on Denon over other models. I still haven't figured out how to connect the HEOS system to Alexa and make everything play the same thing but I assume it's possible. Also had a lot of trouble connecting the speaker to my Wifi but after waiting all day to speak with tech support we finally got it figured out.

    I would recommend this to a friend
    • Brand response from Denon Team
      Posted .

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great Sound, App needs work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the sound from this is really awesome. That said, the app to control it is a bit clumsy and does not coordinate great all the time. Hopefully, Denon pushes a firmware update that fixes some of the issues. I would still recccommend it to others.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great for the bedroom

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and great sound Seamless connection with rest of HEOS system

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound quality and Wifi functionality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Denon did a great job with these speakers. I have a Denon receiver with HEOS, and 2 of the small HEOS 1's and needed something for a bigger room. The HEOS 5 is more that adequate to fill a larger room with great clear highs and mids and more than enough bass. I actually turn the bass down in the control app EQ because of how much bass is produced. Very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Had to buy more

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We loved this speaker so much we bought three. Perfect fit for our family and works seamlessly with our existing system and iPhones.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    A lot of options

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good speaker with nice sound. I got this to go with my Heos enabled receiver has many streaming options but does not work with apple music.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    No Apple Music is a deal breaker for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked this up as an upgrade to the free HEOS 1 that Marantz was offereing when I purchased my pre/pro. It doesn't play Apple Music so if you don't have music on your phone or do one of the supported stations (pandora etc) it's not worth purchasing. The sound is okay. The only way to get any decent lower end was to place it in the corner of a room. This will make it sound a little boomy but will give you much more bottom end. The fact that is does not play Apple Music was a deal breaker for me so I did return it and will keep the free HEOS 1 in the box until the day they add Apple Music.

    No, I would not recommend this to a friend
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