Customer Ratings & Reviews

Outstanding value for the money. HP products continue to be my go to for Laptops and Printers.

Was charged $39.99 for help by phone which they assured me would not be charged if they could not fix my problem. Problem not fixed but I was still charged $39.99........not a happy camper! I had to file a dispute with my credit card carrier to resolve this issue.

Exspencive when u are on a strict, but great service guys! budget

Great job of trying to set up remotely. Had to get technician out anyway, but great effort

very helpful in setting up my new laptop and printer. This was my third time using them.

Ordered a 98" TV. Best Buy sent 2 big guys to unpack, install, and setup. Great service.

agent was superb in assisting with my issue ! thank you

The agent was very knowledgeable, helpful and courteous.

This was the worst remote conversation I've ever had. I spoke with 3 people; none of whom knew how to fix the problem. Plus, I paid $40.00 for "advanced" help; she was so rude, and hung up. Your so-called Geek squad is a joke, that's not funny. If I ever buy anything from Best Buy again, it won't be anything that needs service. I've already submitted this previously.

They were very knowledgeable and kept me knowing on what they did.

Did not resolve my problem after I paid. I think the person was looking up the info on the internet when online with me.

not worth it helped with my issue and i was trying to ask a question and she just ended my support without me asking my question never gonna again

I was referred to an agent in India who was not able to help.

The geek squad really helped me out and took the time getting me set up.They did a great job

A complete disgrace. Initially started well until I was made to wait two hours before the agent remembered she never switched my SIM card from the old home to new one which caused me additional hou wait and my phone still doesn't work. I'm disgusted with Best Buy and the Geek Squad and I am back to using my old phone. New one won't work. Might return new phone. Unacceptable!

I need to call them back again to finish the setup with new monitor. Now we have the old & new but if something happens on the older one will stop all together both. Plus really concern that missing documents, pictures and micro edge. This took time with Jon was a good attitude but need a new pro tech.

Best Buy sent out two men with the best in-home service, always quality workers and efficiently, polite and friendly

where is the person to fix my printer thats why i called

Job never completed. Ended up returning printer . Had lots trouble refunded

Appears this set up was farmed out to a non-Best Buy company. The never notified us that morning when to expect them. Prior appointments with Geek Squad would always advised so you didn't have to sit and wait forever between 7a- 1pm. Dish was there to upgrade box so he went ahead and installed tv. So cancelled your guys when they finally called. Did have old tv picked up but that was by an even different company. Would only recommend actual Geek Squad service.