Customer Ratings & Reviews

They did not fix the problem. I had to hire some else to do it

I'm very disappointed in the service I received. I called about setting my printer up. It's been 4 days and I still can't use my printer. There was a language barrier because all the reps are outside of the US. I work from home and I really need my printer. This is the 2nd experience with this horrible customer service from the Geek Squad.

The agents mounted new speakers for my surround sound system.

They cleaned my computer. I was able to work on it and what I needed to do

So instead of sending me an email as promised to help with tech support, they disconnected the chat, did nothing for me, and took credit for it. What a waste of money.

Worst after a week they don’t even called me to set up the appointment for the technician who was supposed to call me next day!

All they did was erase the files... they didn't fix anything.

I had a printer/scanner/copier issue - all of a sudden my device stopped scanning properly. I'm a notary signing agent so scanning is an absolute necessity. I hit up Geek Squad on chat and they were able to remotely access my PC to research the issue ($40 single-service charge). They indicated that it's a hardware issue (which I doubt because it was working fine one second and just producing glitchy PDF's the next but still functioning mechanically). Anyway, they said I would need to take the device to BestBuy to get the hardware issue fixed, but they could install a scan utility on my computer to use until then. The scan utility worked great - very user friendly and not overly-complicated. But, all good things must come to an end... It stopped working a few weeks later. I tried to get back in touch with Geek Squad to tell them that the fix that they guaranteed is no longer functioning but they don't appear to be able to see my messages every time I try to get in contact with them via chat, and they can't seem to hear me every time I try to get in contact with them via telephone, so I'm back to square one. Overall not a bad service to have handy. Had I had time to take the device to my nearest Best Buy (35 miles) to get the "hardware issue" fixed, I'd probably be fine right now, so I can't complain too much.

I HAD TO PAY FOR THE GEEK SQUAD TO TELL ME THE CARTILAGE DID'T HAVE ANY INK. MY PRINTER KEPT TELL ME THE INK CARTILAGE WAS NOT IN THE RIGHT WAY ON EITHER ONE OR BOTH OF THE CARTILAGES. IT WAS A NEW CARTILAGE. I HAD TO BUY A NEW ONE BECAUSE HOME DELIVERY FROM HP HASN'T SENT ME ANY.

Geek Squad very helpful. They have fixed my computer several times. Recent call to hook up printer and they trouble shooter for 2 hours but couldn’t get connected, not sure why. I will move printer close to router and try again.

Everyone was really nice but I kept getting hung up on. I thought I made my problem very clear, but they wanted to do something else than what I asked. They assumed I didn't know what I was talking about. I paid $40 and got nothing fixed. Obviously they are good at helping with standard problems but not specialized ones. I believe I went through 6 people. They got into my computer which bothered me when I just need a ink waste reset code for Epson XP 620.

Your young gentleman helped me be able to use my phone after a pattern lock refused to open it, made me so relieved and he was very gracious and pleasant! Sorry I can't remember his name, but I I know the store has it.

The printer is happier for the professional support supplied by the geek squad. The issue was solved efficiently

Set up smart light system/ Alexa. Did great thoroughly professional job

Quick, efficient, effective, human!!!, personable, insightful... bottom line... GREAT!

The Geek Squad agent helped me figure out why my printer wasn't printing with a remote connection. It only took about 20 minutes from start to finish even though they originally told me it would take one to two hours. I did have to sit at my computer the entire time the agent was working. The agent I dealt with was overseas in India, but he made that very clear from the beginning of the conversation. He mentioned that he had a thick accent but that we would get everything figured out. I did have to have him repeat himself a couple times, but nothing crazy. I was VERY happy with the services I received. I would definately use Geek Squad supper again.

I received a new Netgear router and could not get my printer to hook up. I called Netgear and after a couple of tries said I would have to call printer company. Well, they source out and charge on an older printer. So, I called the Geek Squad. First timer, very happy as we got it going in a few minutes. I feel I was some help after hours of trying to get it going. I had learned a lot about router and printer. But could not get it done without the Geek Squad help

Easy access. Issues were resolved, however, it took multiple calls as action from first agent failed after 5 minutes. The computer now runs awkwardly slow.

Spent about 5 hours reinstalling the operating system on a new laptop that was having inexplicable driver issues disabling the touch screen. It shouldn't have been a problem, and required a lot of extra work on the part of the Tech. They happily took it in stride and diligently resolved the issue.

Great service with agent via computer. Got our printer “talking” to our computer