Customer Ratings & Reviews

Geek Squad was extremely helpful. Definitely recommend and will use again.

This time, they were not able to solve my printer problem

Got my problem fixed quickly. Will use them again. Convient and competent. Thanks

The Geek Squad agent remotely logged into my computer, did a couple of things to my computer, told me there was nothing wrong and disconnected. He didnt even tell what all he looked or what he did to my computer. I paid a lot of money for this computer and it still wont stay connected to the internet. The ONLY reason i bought my computer from Best Buy was because I was told the Geek Squad was the best.

Despite their claim that the monitor issue had been corrected, it was not and the monitor still didn't work. I had to spend another $200.00 with a local computer outfit to get the thing to finally work.

awesome help the rep was supurb adnd very willing to assist

I recently bought a new laptop and couldn't figure out how to connect it to my printer. So I called Geek Squad and they assisted me. They were patient with me and downloaded software from the printer's manufacturer's website. This enabled the printer to connect to the laptop.

I purchased this for help with a $600-$700 printer I purchased that was not connecting to the internet. They took over remote access to my laptop, then after about 15-20 minutes, closed out all the windows on my laptop and exited the chat with no solution to my issue. Then sent me a receipt saying the ran tests on my computer, which they did not do, and resolved the issue, which they also didn’t do.

the agent i spoke with was helpful and pleasant. he got me what i wanted. thumbs up

The Geeks were attentive and tried very hard, after each time on the phone the printer worked briefly. It is not working now I have to find time to call again.

Phone support wonderful In home svc. not so great!

Helped me connect my wireless printer to my new laptop. They were great!

I AM VERY PLEASED WITH MY EXPERIENCE WITH GEEK SQUAD! VERY PROFESSIONAL PERSONNELS!

It did not fix the issue that I was having, but they were very kind and patient. Had to call a tech that took control of the laptop to hook up my printer and connect my word document.

I bought an Epson ET3850 printer from Best Buy. For 2 years I was able to print wirelessly from my laptop. I called Geek Squad because it was not printing from my laptop to my printer. Geek Squad wasted almost 2 hours of my time and did not fix the connectivity problem between my laptop and my printer

GREAT VALUES VERY KNOWLEDGEABLE ASSOCIATES PLENTY OF SERVICE

The special, diagnostic "take over the user's PC" service cost was $39.95 and lasted an hour. It failed. The tech's summarizing apology: I AM SORRY, YOUR PROBLEM WILL REQUIRE IN-HOME service. The tech seemed serious/fast-working, worthy of an "A" for effort, but "F" for end result, so our Canon MF654 went back to Best Buy. Why did we buy the tech service? Canon's product offers a full feature set for the $, and we really wanted it to work. System: 2020 HP Spectre360; Intel(R) Core(TM) i7-10510U CPU @ 1.80gHz; 16g RAM; SSD--550g free; Win11pro

Very knowledgeable person on the phone. Thank u for your help !

Always professional, great service. Highly recommend.

The chat agent was able to quickly find the problem and get my printer connected to my computer. Great job.