Customer Ratings & Reviews

Geek Squad has always made sure that my products are fixed.

Excellent service. Work completed very quickly. !!!

The agent started my new laptop and opened operating programs.

Great value! Got my money’s worth with first visit

The cost of safety and piece of mind in today's world

Works great and is much quieter than the original cooling fan.

Good The staff were friendly and answered well.♧♧♧♧♧♧♧

They treated me with respect and got everything done fast.

The techs were efficient and courteous and that's about it

I ran into a tough loop when I tried factory resetting my mac book, and the geek squad was able to fix that problem is less than two days.

I would like to complement several members of the Geek Squad team for their very professional and thorough, response to my concerns with my computer and its functioning. Whether it was the Check-In Agent, Colin, the two repair agents Cora Lee and Brady or the Checkout Agent Sarah, each individual demonstrated a very pleasant demeanor, a level of courtesy, as well as, a genuine interest in addressing my concerns as a customer. Although this transaction transpired over three days, each encounter with one of your Geek Squad representatives was the same, First Class, Excellent and Cheerful! They are to be commended for their individual and collective responses as a team. They reflected well on the corporate image of Best Buy! Sincerely, Gregory F. Aloia PhD

The Geek Squad found my laptops issue and quickly fixed it. The appointment was easy to schedule and was executed quickly and thoroughly.

problems w laptop-not connecting to internet. checked out laptop for any problems or issues and adequately solved my problem.

Service rep was so helpful and informative! We were in a hurry and he helped us make an informed choice quickly! Thanks!

Eventually got my pc fixed. J

My password needed to be reset and because of updates the laptop was frozen. They we able to unlock and reset

The agent removed unnecessary programs that were making my computer run slowly. It now us much faster.

Diagnosed my computer and found out that my motherboard had gone bad. Was cortious and fast.

I was hesitant about purchasing the Geek protection package but it has proven to be the best ever.

Great customer service Diagnosed problem Addressed issues and options Done in under a day