Customer Ratings & Reviews

They arrived when the said they would. They delivered the new oven, removed the old and quickly installed the new oven. Cleaned everything up afterwards, looks good and everything works.

The Fridgidare Gallery double oven really enhances the looks of our kitchen with the shiny stainless steel and black glass front. And we love the fact that it’s a convection oven, too.

Professional installers; kept appointment. Installation with no surprises or challenges!

Installers were 1-1/2 hours later than scheduled. Did a good job installing ovens BUT left plastic from shelving units in bottom oven which melted on the oven bottom when they tested it. I am still cleaning the materials from the ovens.

Amazing installers. Josh went above and beyond. Installation was flawless

The team that installed my appliances were great, clean and professional. Went over the instuctions. I was truly please with Best Buy’s service !

Terrific installation job. Team was excellent that installed our new double oven!

Nice wall oven, sofisticarse but easy to learn. No problem with installation.

Installation was easy and fast with the very experienced installers.

I was not here when the installer put the oven in, and my wife was not sure what to do. This is not a professional installation when the new oven sits 7" lower than the old one and the installer leaves a 7" gap at the top right at eye level. I called the installer about an hour after he left and the guy was really nice but said he had to contact his manager about what to do and he would call me back. He didn't call back so I called the Best Buy 8XX number and got two nice people, who I believe were in India. At the very end of my 25 minute call I was cut off but managed to get another delivery date - which means we have to live with a hole in the wall another seven days, after already waiting 7 days for this professional install. Before being cut off I asked the agent to escalate to management after she suggested I go back to the store and try to wrangle an earlier time. We'll see how it goes. We signed up for the Best Buy Premium plan for enhanced support and free install but so far this ain't it. At a minimum the oven needs to be at the same elevation as the old one and a plate or spacer involved over the 7" gap, which needs to be at the bottom and not right at eye level. Let's see if someone there reads this, fixes the issue, and saves me another 25 minutes on the phone. Thanks!

Installation was not completed and was improper. That was the second attempt of installation. The senior technician did proof to us that the cabinet opening for the oven should be approximately 1/4" in order to fit the bottom trim. He did power on the unit. All packaging and all trims were not installated. We did the opening dimensions exactly the way it was listed on Kitchenaid installation manual, however it does not fit the oven unit. When I have the cabinet installers came out to raise the opening 1/4" higher, we have to pull the oven unit out. Here's what we found out how the unit was hooked up. The outlet plate was not screwed in properly. It's fire hazard. I have the 3rd installation scheduled to come out today. The cabinet fits perfectly this time and I hope the unit can be installed properly. Before the senior technician came out for the installation, I have already file my concerns with Best Buy under case #293530546 regarding the 1st attempt of installation. No follow up from Best Buy on my concerns at all.

Excellent service and very professional installers

I love this oven! The installers were amazing, incredibly nice and super quick

Love it works well and easy to set up and use . Microwave is great

They did a quick and professional job with the installation.

THIS WAS HORRIBLE. The installer was VERY unprofessional, no uniform and dirty clothes. FIRST OF ALL... he PARKED ON MY GRASS! He kept telling me he worked for Best Buy... no, he is a contractor. He was very dirty. Second... I asked him to wear boot covers in the house and he said NO and he would not wear a mask because it was too hot out. He constantly complained, was very rude... he told me that he needed an additional $200 check BEFORE he would even start the install because he would need to cut the drywall to fit the 1 inch cord behind the oven and wall. He left his trash in my house... I even gave him a bottle of water to drink, which he left half drank and on the counter. He should not have been doing this alone, it took him way too long because he was so winded by every step. He sat on my small delivery box out in front of my house after bringing the empty dolley down one step (it is not made to support the weight of an adult). He kept telling me at the end about how he needed to get a 9 or 10 for his review... NO WAY EVER! (the geek squad came to remove the old appliance while he was there and they were very professional)

Oven looks and works amazing. Best deal I got all year.

Perfect Love my new oven Team was careful & professional

Installation company sent installers that were ill equipped to handle the delivery/installation/old unit removal of the Viking Series 5 double convection oven we purchased 4 mos. earlier. They broke 2 sets of marble steps in our main stairwell and damaged the plasterboard in multiple places while removing the old unit. The installer owned up to the damages and we are awaiting bids for the repairs for which he's agreed to pay.

Replaced a microwave/oven combo. Love the double oven