Customer Ratings & Reviews
Customer reviews
Rating 4.2 out of 5 stars with 1362 reviews
(1,362 customer reviews)Rating by feature
- Service4.2
Rating 4.2 out of 5 stars
- Professionalism4.3
Rating 4.3 out of 5 stars
- Expertise4.2
Rating 4.2 out of 5 stars
to a friend
Rated 1 out of 5 stars
Didnt happen.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The opening wasnt the right size. All they really do is slide it I to the openi g that is already prepared. Not worth the $$$.
No, I would not recommend this to a friendRated 5 out of 5 stars
Very big
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This oven is diesel the touch screen works very nicely
I would recommend this to a friendRated 1 out of 5 stars
Get Geek Squad for Bad Products
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still not fixed after 2 plus years. Have a king term geek squad warranty to have a chance
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Drug the old ovenacross my new marble floor. Ruined tiles no apology rude unprofessional would never recommend this service ever
No, I would not recommend this to a friendRated 1 out of 5 stars
Installers were terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No show after waiting five hours. Late the second time. Broke my kitchen cabinets during install. It was a nightmare
No, I would not recommend this to a friendRated 1 out of 5 stars
Install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item still not installed after two failed attempts
No, I would not recommend this to a friendRated 1 out of 5 stars
poor service
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.installed oven, didnt work, installer left with no other assistance
No, I would not recommend this to a friendRated 1 out of 5 stars
total fail
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.installer failed to show up on the scheduled date despite several email reminders to me and a voicemail reminder
No, I would not recommend this to a friendRated 1 out of 5 stars
Too busy to install, despite notice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.POOR POOR. Need I say more than this. Did not install at despite being on the schedule.
No, I would not recommend this to a friendRated 1 out of 5 stars
never got installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i purchased a double oven and a cooktop, both with installation, but never got them installed and yet i'm still charged.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not as yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It still has not been installed or delivered to my satisfaction.
No, I would not recommend this to a friendRated 1 out of 5 stars
Sam
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad , damage my cabinet while installing. Still waiting on them to fix it .
No, I would not recommend this to a friendRated 1 out of 5 stars
Double Oven Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the oven in October. After several missed appointments I am still waiting for it to be installed.
No, I would not recommend this to a friendRated 1 out of 5 stars
Oven combo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was damaged! Returned! Waiting on replacement unit
No, I would not recommend this to a friendRated 1 out of 5 stars
Never again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was admittedly a tight fit but multiple scrapes a gouges on doorway and cabinets! Unacceptable!
No, I would not recommend this to a friendRated 1 out of 5 stars
Neverbuyagain
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit was not installed, home advisor measured wrong unit didn't fit
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Terrible customer service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cancelled the purchase after 3 failed install attempts by Best Buy
No, I would not recommend this to a friendRated 1 out of 5 stars
Not professional
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They used duct tape instead of wire nuts to connect!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 3 out of 5 stars
Oven install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The folks were fine. An oven is not the hardest thing to install but heavy, so we let them do it.
I would recommend this to a friendRated 1 out of 5 stars
Incomplete
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not installed yet and not at all complete as marked.
No, I would not recommend this to a friend