Customer Ratings & Reviews
Customer reviews
Rating 4.2 out of 5 stars with 1362 reviews
(1,362 customer reviews)Rating by feature
- Service4.2
Rating 4.2 out of 5 stars
- Professionalism4.3
Rating 4.3 out of 5 stars
- Expertise4.2
Rating 4.2 out of 5 stars
to a friend
Rated 1 out of 5 stars
Defective Oven
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beside terrible service, the double oven that was brought to me house was defective and the top oven did not even heat. It's been two months and I'm still waiting for a replacement. The installation company keeps cancelling the day of the appointments.
No, I would not recommend this to a friendRated 1 out of 5 stars
poor instalation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.installer were very inexperienced did not have the tool or or know how to do the job of installing wall mount ovens. I had to use my tools and my plywood to complete the installation. Charge me twice 250.OO
No, I would not recommend this to a friendRated 5 out of 5 stars
Great double oven
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this as a floor model. It was an amazing deal! The ppl that came out to instal was very friendly and helpful. They did a great job!
I would recommend this to a friendRated 1 out of 5 stars
I had to redo the install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WORST INSTALL EVER. I had to redo the entire install of the wall oven by properly building a platform inside the cabinet. If I had used the installer's, it would have collapsed!
No, I would not recommend this to a friendRated 1 out of 5 stars
Install wall ovens
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had get someone else to install very bad experience with the support from Best Buy!!! Took over 3 weeks so found someone else to do it!
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation of wall oven
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They could not install because it took a bit of cutting. I had to hired someone to install. I want my $$ back for installation.
No, I would not recommend this to a friendRated 1 out of 5 stars
Misrepresentation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service was not completed as the item was not delivered. System should reflect service not rendered; rescheduled instead of marking it complete.
I would recommend this to a friendRated 1 out of 5 stars
Installation is non-existent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am reviewing the installation of this product. Best Buy should discontinue this service on large items. It is not going well.
No, I would not recommend this to a friendRated 1 out of 5 stars
You never did the install.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You never did the install. I’ve tried to schedule multiple times, to no avail, and I ended up paying to have it done by someone else.
No, I would not recommend this to a friendRated 5 out of 5 stars
Love the aesthetics of this double oven
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with my purchase. I replaced my double oven with the Bosch brand and it completely transformed the kitchen area.
I would recommend this to a friendRated 5 out of 5 stars
Very professional!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installers did a great job adding two small strips of wood to the opening so that our double oven would fit snuggly.
I would recommend this to a friendRated 1 out of 5 stars
Late!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installers were great but have to give 1 star because they were 2 hours late and dispatch didn't until an hour after the appointment. Dispatch was also nasty.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Not recommend. Just the crew who came to install t
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The crew did not do a good job installing. I had to call another crew to come redo the whole installation. Had to go thru extra fee and extra time to fix it properly
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor Quality workmanship
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to bring in a carpenter to fix cabinet afterward and straighten the installation. Installation team was not very friendly and seemed rushed to get the job done.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 5 out of 5 stars
except for dent in back is nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The oven unit is very nice and although because it was damaged in transport we are getting a replacement we like it.
I would recommend this to a friendRated 1 out of 5 stars
A pain!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The oven didn't fit so they couldn't install, we had to modify the cabinent to get the oven to fit.
I would recommend this to a friendRated 1 out of 5 stars
Bad purchase
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oven does not work it is defective and there is no fix. My consultant has done all he can, and i appreciate his effort. But i need an oven.
No, I would not recommend this to a friendRated 1 out of 5 stars
bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.no start, was the worst service ever received , not recommended, I give 1 star to qualify the service provided but actually deserve no stars
No, I would not recommend this to a friendRated 1 out of 5 stars
NoOne Ever contacted me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No one ever contacted me to schedule an appt to come to my home and measure the area where the oven will be installed to be sure the oven will fit
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor performance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation company did not keep the appointment and they would not return calls to reschedule. Best Buy should contract with someone else.
No, I would not recommend this to a friend