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Customer Ratings & Reviews

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Customer reviews

Rating 2.3 out of 5 stars with 69 reviews

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Rating by feature

  • Value

    Rating 2.7 out of 5 stars

  • Quality

    Rating 2.2 out of 5 stars

  • Ease of Use

    Rating 2.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

36%would recommend to a friend

Customers are saying

Customers appreciate the affordable price and perfect fit of the case for Samsung Galaxy S10e. However, some customers have concerns about its durability and fragility, with a few reporting that the case arrived damaged or broke easily. There are also complaints about the color of the transparent case being a grayish color instead of fully transparent.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 69 reviews
  • Cons mentioned:
    Fragile

    Rated 1 out of 5 stars

    WARNING DO NOT BUY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This might be the worst phone cases ever. It arrived broken and when I touched the case it fell apart. How is it supposed to protect your phone if a single touch breaks it! DO NOT BUY THIS PRODUCT!

    No, I would not recommend this to a friend
    • Brand response from DynexCustomerSupport
      Posted .

      Hello Anna. Thank you for leaving a review on Dynex™ - Case for Samsung Galaxy S10e - Transparent. I understand that you are disappointed on the unit as it arrived broken. Kindly contact Best Buy at 1-888-237-8289 to get your option.
      Mary I Dynex Products Customer Support BBY-ExBrand_Dynex

  • Cons mentioned:
    Poor quality

    Rated 1 out of 5 stars

    The case not is good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The membrane case is rotten because it is old, since I started to take it out of the package, it began to break.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Color

    Rated 1 out of 5 stars

    Not as pictured

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is not even transparent, it is a gross gray color

    No, I would not recommend this to a friend
  • Cons mentioned:
    Fragile

    Rated 1 out of 5 stars

    Immediately fell apart

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a bit dirty so I tried to gently wash it but it broke apart in my hands.

    No, I would not recommend this to a friend
    • Brand response from DynexCustomerSupport
      Posted .

      Hello Niki,

      Thank you for the feedback. We would like to extend our sincerest apologies if we did not meet your expectation towards the product.Rest assured we are working to improve this product. For any questions, do not hesitate in reaching us at https://www.dynexproducts.com/support.

      Dynex Support,
      Merjorie
      www.dynexproducts.com/support BBY-ExBrand_Dynex

  • Pros mentioned:
    Buttons accessible
    Cons mentioned:
    Color

    Rated 4 out of 5 stars

    Pretty good, except for the weird haze

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case fits well and is comfortable, and it doesn't hamper the buttons' accessibility at all. But it keeps developing this white haze inside of the case that I have to wipe away every couple days- very odd, I've never seen it before on any other clear case. The white haze is the only complaint I have, and it is the reason I took off a star. Mine also came with this big white splotch on it that looked like a remnant of the injection molding process, though it wiped off with some effort. Also very odd. I tried to upload a photo but the Best Buy app will not allow me to select my 169kb JPG photo of this.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Color, Poor quality

    Rated 1 out of 5 stars

    Bad product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality product. Came severely discolored and kinda broke while pulling of the box. Did end up returning. Still waiting for the refund.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Chemical coating, Fragile

    Rated 1 out of 5 stars

    Damaged

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item was damaged upon arrival. It also had some chemical/soap coating all over it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Low cost phone case for S10e

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get what you pay for. Only cost $3 and definitely worth it. Actually like the holes for inserting a loop to wear around the wrist so that the phone doesn't slip from my hands while running. Odd discoloring in this grey case.

    I would recommend this to a friend
  • Cons mentioned:
    Durability

    Rated 1 out of 5 stars

    Fell Apart in 2 hours

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I got the case, It wasn't transparent. but more of a cloudy white. 2 hours after I put the case on my phone, it fell apart. Returned it the next day at the store, got a full refund. The Best Buy associate was surprised why it was sold in a bad condition.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Durability

    Rated 1 out of 5 stars

    Never buy this...

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This literally crumbled to pieces the moment I took it out of the packaging.... It must have been sitting in the warehouse for 2 years or something, but it was crazy to watch. This was actually the second time I seen that happen.

    No, I would not recommend this to a friend
    • Brand response from DynexCustomerSupport
      Posted .

      Hi there!

      Thank you for taking time to write a review our Samsung Galaxy Case. We are truly sorry to read your concern with one of our products. We are working on improving our products and designs. We appreciate your feedback.

      If you have any other concerns, you may contact our team for assistance.

      Dina | Dynex Customer Care BBY-ExBrand_Dynex

  • Rated 2 out of 5 stars

    Very cheap and it shows

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get what you pay for obviously. Got a couple of these for my wife who is rough on phones and they were destroyed very quickly. She wanted some cases that she could decorate herself and put on her phone, however the cases tore around the openings for the buttons and eventually would not hold onto the phone anymore.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 3 out of 5 stars

    it fits.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BB did everything right. On time. easy buy. good pkg'ing case fits phone. In making it, case has chemical mar or stain. Yeah it's on the back & yeah you can hardly see it. BUT it's still there

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was covered in some weird waxy material that started to peel as I pulled the case out of the packaging. Phone didn't easily fit when I tried putting it in, thought it was just a snug fit so pushed it in a little and the bottom of the case tore and started to fall apart. Worst part was that the employees didn't believe me when I went back into the store to immediately return it. Even if I wanted to use it with a missing bottom, who knows how long I'd have to spend scrubbing off the rest of the wax so it wouldn't look and feel like crap. I see a lot of similar reviews and wished I read them first.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Poor quality

    Rated 1 out of 5 stars

    Bad buy!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible case. I've had for a little more than a week, and it has shredded. Not good plastic at all. It also came with a weird cloudy haze that transferred to my phone. Almost like a dust. Save your money.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    Good buy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a case I never got to use.... but it was a good price

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Reliable

    Rated 4 out of 5 stars

    Exactly what you expect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing too glamorous, but a reliable, good fitting case.

    I would recommend this to a friend
  • Cons mentioned:
    Poor quality

    Rated 1 out of 5 stars

    Do not but

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    item arrived dirty and with greasy fingerprints. Even after cleaning it was still foggy but usable! Just poor quality and poor packaging of an apparently used item

    No, I would not recommend this to a friend
    • Brand response from DynexCustomerSupport
      Posted .

      Hello,

      Thank you for taking the time to leave a review of the Samsung case. I am truly sorry to read that the unit arrived dirty and with grease. I completely understand the frustration that this may have caused. Kindly contact us to be able to check all possible options.

      Grecia M. Dynex Products | https://www.dynexproducts.com/contact-us BBY-ExBrand_Dynex

  • Cons mentioned:
    Poor quality

    Rated 1 out of 5 stars

    Phone cover

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worthlessness. Fell apart within 2 hours of putting on phone. Actually crumbled just laying on table.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Durability

    Rated 1 out of 5 stars

    Old case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case was pretty old. Fell apart when packaging was opened.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Fragile

    Rated 1 out of 5 stars

    Cracked cover

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recieved damaged. Phone case has a huge crack down the side.

    No, I would not recommend this to a friend
    • Brand response from DynexCustomerSupport
      Posted .

      Hi there,

      Thank you for leaving a review. This must be frustrating since you received a damaged unit. We don't take your concerns lightly. We will definitely look into this matter for you. We appreciate your feedback.

      Dina || Dynex Customer Care BBY-ExBrand_Dynex

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