Customer Ratings & Reviews

I spent 6 hours trying to get this thing to link with my iPhone. Talked to online support multiple times. I did everything they said. I have an apple Time Capsule, and was informed I had to split the bands (2.4 and 5ghz) onto two separate networks, which I did and it still didn't work. In non-wifi mode, the thing cleaned for 45 minutes and died, failed to dock, and it only covered the living room. The irobot roomba did my living room, kitchen, dining, and two bedrooms, and then docked on a single charge. This machine is designed for a teeny tiny apartment. Lastly the machine requires all areas of the house to be illuminated for it to clean. So be sure you have those light strips set up under your couch or the dyson may go in a continuously overlapping pattern and leave you wondering, "gosh, it's been at it for awhile under there...should I crawl under and help it along?"

I've been salivating for months, waiting for the 360 Eye to be released. I begged for it for my birthday (what can I say, I enjoy a spotless house) and got it. I was so excited! That was almost 2 wks ago - I've since spent HOURS & HOURS trying to get it to connect to my phone, fussing with my wifi & service provider, moving it to different locations thinking it wasn't close enough to the router, etc, etc. I finally got it connected - briefly... then the same issues all over again. I even returned it & swapped it out for a new one, thinking I might have purchased a defective unit the first time. I wish I'd read the reviews earlier because I thought I was somehow simply missing something. All the 1 star reviews are accurate & if I could give it no stars I would. Now I'm going to return it, if I don't smash it to bits prior, hoping to get some satisfaction after the let-down & wasting so much time. We have 3 Dyson vacuums throughout the house and all are fantastic but the Dyson Eye... GARBAGE.

Sucks and not in a good way. Very disappointing considering it's a Dyson. Way too tall doesn't go under dressers and sofas like other Botvacs can. Stick with the Neato Botvac. It does the same patterned grid at half the price. If you want it with wifi, get Neato Botvac Connected still $400 cheaper than this junky attempt to get in the market. If you're going to overprice a product at least make it the best. This tall excuse for a Botvac makes it useless. Do your research. There's a reason why Neato is staying at the top of the market. Not even Roomba who was first in the market comes close to Neato. That random vacuum grid wastes to much time

As a computer science professor I have wanted a robotic vacuum since they started coming out; however, none navigated in a way that made sense to me logically initially. Prior to purchasing the Dyson 360, I tried the Roomba 980 as it was the first iRobot robot to use a camera for navigation vs bounce navigation; however, I was not pleased with the fact it had so many parts that needed to be replaced regularly (agitators, filters, brushes, etc) and it kept getting stuck and failing to continue cleaning my house. I was even considering ordering the Dyson 360 from Japan; however, did not want to pay the price to import it to the US (as the base price was $1200 not including shipping/import costs). An another nice thing about the Dyson over the iRobot Roomba series is that the air filters are washable, which means they don't need to be replaced every month with a new one. Additionally, the brush bar can be replaced, but it is unlikely to need to be. This washable/long lasting factor means that this robot will pay for itself over time compared to other robotic vacuums... as in about 6 months the cost of filters for a Roomba will be the difference between these two vacuums if you are replacing them as directed (factoring in they provide you 3 with the Roomba to start). The Dyson 360 is an excellent robotic vacuum that manages with a combination of sensors and a 360 degree camera to map out and navigate through your house breaking the house into logical grids and systematically cleaning the floors. I continually impressed by it's ability to navigate around my furniture and make it back to it's charger. I have a 1700sqft+ property and it takes a number of charges for the vacuum to clean the entire house; however, as it vacuums during the time while I'm gone for work, this is not a big deal for me. It is really nice to not have dirt, dust, etc on the floor as I walk around barefoot a lot of the time. It is also kind of neat to be able to see the rendered maps of my house as the vacuum progresses during the day, which also helps me determine if it fails to vacuum part of my house or if there is a problematic bit of furniture that needs to be migrated to allow the vacuum to better navigate. I initially would have given the vacuum 4 stars; however, they have updated the app making it more functional. I also like the addition of different power modes as in the quiet mode it is still quite effective, easier to be home while it operates, and lasts longer per charge.

Note: I received this item complimentary in exchange for my honest opinion. I was excited to try out the new Dyson 360 Eye Robot Vacuum because I love Dyson products. With two kids and a dog, I find myself vacuuming frequently, and the idea of being able to schedule automatic cleanings is appealing. Setting up the Dyson 360 Eye Robot online was easy. I have an iPhone 7+, and was able to easily download the app, connect, and set up. My router is compatible, so I had no issues there. I scheduled my robot to run every other day automatically. I get an alert on my phone when it's about to run, which is a good reminder to clean any stray items from the floor. It does run right over our floor rugs, so those don't need to be removed - but occasionally the kids leave a headband or other loose item on the floor. The robot runs about 35-40 minutes on one charge, and then returns back to the base for recharging, before going back and finishing. Our whole first floor usually is completed with one or two charges. It is able to go under our couch and tables (which are pretty high off the ground), and rarely ends up getting stuck in a position. In that case, I just pick it up and put it back on the charger. The cleaning is excellent. I am so surprised at how much dust it gathers every other day. I would think the floors would still be pretty clean, but it always fills up. Emptying it is easy, and I do that after every complete run. Overall, I think this is a great product for keeping floors clean.

Dyson's 360 Eye robot vacuum takes one thing off your chore list. This intelligent vacuum thoroughly picks up everything from dust to dog hair, all while you're at work or doing something much better than housework. Its efficiency makes up for its slow pace. Amazing to see this smart product available in my lifetime.

Despite poor reviews I was a sucker to think that maybe my experience would be different. I was wrong. Immediately out of the box the wifi would not pair up right. After an hour on the phone with tech support they had no idea even though it was talking to their servers. So I manually updated software and reset everything and magically it started to work. This was only to find that all the thing wanted to do was run around in a little circle and error out with a brush error. Needless to say my ownership of this thing was in the span of hours. I am personally amazed that a company like Dyson put this thing out as half baked as it is even with a year of feedback from Japan. Tech support is well trained in the "That is the first time I have ever heard of that happening before...." line but beyond that of little help. Don't waste your time on this thing. I returned it for a Roomba 980 and had it up and going in 10 minutes.

I own a regular Dyson, the cinematic or whatever you call it. This 260 eye does a really grear job. Before I would vacuum the downstairs once a week (hardwood & tile) and I could see some light hairs from the 2 dogs. Now that I have this, I run it everyday and I see it almost half full Everytime it runs, really from the hair of the dogs. I am really impressed with this machine. The only downside is that it does get stuck with the tiniest pet toy, like a cloth toy with no stuffing. As long as I do a general pickup of blankets and toys off the floor which I do before I leave home, it does a great job. It was worth the money. I chose this instead of Roomba just because I felt the suction would be better and also the tracking of where the bot sweeps.

This cool and all but I wouldn't spend this much money on a first gen bot. Neato robotics (also sold at best buy) botvac seems to be a much more seasoned and reliable product and is half the price. Dyson will have to enter the market at a much lower price if they want to earn my buisness as this doesn't seem to be superior to the neato botvac.

I've read other reviews for the vacuum about issues with carpet. However I only needed it for my kitchen and dining rooms where I have vinyl flooring. Other than the chair leg supports getting in the way, it's done a good job. I do have problems around my dog water dish as the dog is messy and spills water on the floor which has caused the vacuum to have problems sweeping when wet. I also have concerns about the high price point, I'll wait a couple more weeks before I've decided if it was a good buy or bad. I've had other Dyson vacuums and the one time I had to use Support to replace a piece on an old vacuum, they were very helpful.

Dyson's call line is DOWN. I had to send them an email. Waiting for response but I'm taking mine back today. I expected more from a company like Dyson. After the initial setup which was problematic at best, it started cleaning. First time out, it spent 10 minutes negotiating chair legs around my dining table. Eventually, after finishing it's cleaning session it went back to it's base station. Unfortunately even though it was 2 feet in front of it, it couldn't find it. It went back and forth for 20 minutes before I got fed up and put it on the charger. Second time out, it started where it finished off but still couldn't find it's way home. Next session it stopped with a fault. The app gave a message "DeviceStatusTitleFaultUserRecoverable" which tells you NOTHING. Click on the diagnostics and that was blank and the button did nothing. The app sucks BTW. Decided to do a firmware upgrade which it's meant to do itself but didn't. This requires putting in a USB stick with the firmware on it. That went fine but when trying to connect the app to it now it doesn't. I removed it from the app to do a new install, no luck there either. There should be a reset button on this somewhere but I can't find one. The website and manual say download the "reset Wi-Fi" file from the Dyson website. Searched and searched, I can't find it anywhere.