Customer Ratings & Reviews

My disappointment and frustration with an unresolved issue regarding a Dyson hair dryer I purchased from Best Buy this past holiday season. I have been a loyal Best Buy customer for many years, and I have never experienced a situation like this. I originally ordered a Dyson blow dryer for my wife as a holiday gift, clearly listed and sold on your website as a new item. Upon receiving the product, I discovered that it was in fact refurbished, despite there being no indication anywhere on the website that the item was refurbished. I immediately contacted customer service and was told this was a mistake and that a brand-new replacement would be sent. Unfortunately, when the replacement arrived a few days after Christmas, it was once again a refurbished unit. I contacted customer service again and was assured—yet again—that I was entitled to receive a brand-new Dyson hair dryer, not a refurbished one. I then went to a Best Buy store to return the item and was told a new replacement would be sent to me. To my disbelief, I received a third refurbished unit. At this point, Best Buy is now claiming that I purchased a refurbished item, which is completely inaccurate. Nowhere on the product page did it state that the item was refurbished, and I would never have knowingly purchased a refurbished product—especially as a gift. This is not only unacceptable, but misleading. After multiple calls, returns, and reassurances, I am still without the correct product and have received no meaningful resolution. This experience has caused unnecessary stress and has significantly diminished my trust in Best Buy.