Customer Ratings & Reviews

I absolutely love my ecobee Smart Thermostat, purchased from Best Buy! Its sleek design, easy setup, and intuitive app make controlling my home’s temperature a breeze, saving energy effortlessly. Best Buy’s fantastic service and selection made this purchase a 5-star experience!

Great Thermostat! Easy to install and operate. I highly recommend.

This thermostat is feature packed and has a very sleek appearance on our wall. The installation was very easy to follow even for someone with no real experience messing with electrical. The included smart sensor is so useful for anyone with a house that varies temperature in different rooms/levels of the house.

VERY EXCELLENT PRODUCT AND WOULD CERTAINLY RECOMMEND IT

Very good thermostat. Easy to install unless you have an unusual setup. Unfortunately I do so I had to call customer service. They talked me through every step of the installation and setting up the app. Much better than my older Nest thermostat.

After not giving adequate attention to the wiring and having to correct my mistake, I am very pleased with the easy setup and daily programming. The additional room sensor results in more even house temperature. Like being able to adjust everything by phone. Worth the investment.

Easy to install. Works great. The app is easy to use after you get used to it.

This is my second ecobee smart thermostat. Installed one in a house I sold last year. Just installed this one in our new house. Great product and easy to follow prompts. Has been working seamlessly just like the other one. I love being able to set vacation modes and control it from anywhere.

I love the Ecobee thermostat. I previously had a nest one. It would always disconnect from the network so I wouldn’t be able to control it from my phone. This one is also much sleeker looking and more user friendly.

I didn't think I needed a smart thermostat, but Silicon Valley has convinced me of yet another thing I definitely need. You probably need it too. It is convenient changing my temperature from upstairs, or if I forgot to set it up or down when we're away from the house for a while. And it lets me know what the temperature is from my phone. Have you bought it yet? Also, their customer service helped me install it myself using my houses decades old wiring. I'm colorblind and they sent me a picture labeling the wires so I could tell which ones were which. Seriously, amazing install customer service. That alone makes me glad I bought this thing. Plus, it just works.

I owned an Ecobee 3 Lite for several years and it performed well. With the installation of my new HVAC system I decided to upgrade to the new Ecobee Premium Thermostat. The Premium is much more stylish than previous models and I like the colored rings around the thermostat when it is operating the HVAC unit. The Premium adds Alexa and Google assistants and an air quality monitor (I’m not sure how accurate this is). Overall, the Premium seems to have the same functionality of its predecessors with some newer features and a more stylish housing. If you already own an Ecobee, I see no reason to upgrade unless the Premium has some features you want. I’m pleased with my new thermostat and I would recommend it to someone who is looking to upgrade to a smart thermostat.

Best thermostat Ive owned. Very easy to set-up and has worked great. If you login to you account on a browser it will give you details/reports on how your system is running and for how long each time it is on.

Wonderful thermostat. Helps maintain a good temp in my home. Going to replace my upstairs thermostat next with this one to maximize efficiency.

Great thermostat. Had one for several years and upgraded for ability to check inside air status and great humidity control

Great gift option for new home owners. I received one as a gift, and bought this one to gift a family member. Easy to setup and so far great smart home device. Love the ability to remotely manage the thermostat and set up a schedule.

Very easy set up. I expected it to require more work, but the step by step guidelines on the app made it super simple. The display is clear and the phone app makes it easy to turn the heat up or down while in bed! Perfect for those cold mornings!

Installation was supposed to be very easy, but I managed to make it more difficult. Support wasn't helpful, but ended up finding solutions online. The user interface is not as convenient as the Nest, but the quality and performance so far is good.

Overall I’ve been satisfied with the Ecobee with a few exceptions. First, I noticed a significant 5-10 degree-temperature swing been two adjoining rooms. This was consistent throughout the day. Solution: Adjust the ‘artificial temperature’ control by 1-5 degrees. I also bought 2 additional Ecobee sensors, placing one in the same room as the thermostat. This seemed to balance out my the sensors by a 2 degree window most of the day which I consider acceptable. Second: I found the same flaw with the humidity sensor. It was off by 5-10%. Solution: Same as above, adjust the ‘artificial humidity control’. Third: The HomeKit temperature based on each sensor often do not match the figures on the Ecobee app. Solution: Adjust thermostat exclusively on the Ecobee app until an update is released to solve this problem. (Note: You can still adjust the temp from the HomeKit app but it may not be as accurate.) My overall experience with the Ecobee thermostat has been positive. I’m able to keep my home at a comfortable temperature while still achieving an average of 15-20kwph reduction per day in a 1500sqft area.

The external sensors make this work so well. Our thermostat is on a 2nd story landing, so the temperatures would be all over the place in the upstairs bedrooms. Now we can set where people are during the day normally and it will also sense if people are detected to help make sure rooms are staying at reasonable temperatures.

I owned the Nest 3rd Gen learning thermostat for years and eventually purchased two of the Nest external room sensors separately. I hated the learning aspect of the Nest Thermostat as I was always fighting it to keep my home comfortable. Once I learned to turn this function off, Nest was a great setup. I decided to try Ecobee as it's newer and I thought would be technologically superior. It's a lot larger than the Nest, which bothered me at first, though I eventually got used to it. The Ecobee seems to be a lot less accurate in measuring the temperature of my house than the Nest. The house can feel too hot, but the temperature says it's cool and vice versa. The app is inferior to Nest's too. Nest has a very simple and easy app. Unless you want this thermostat for Apple's HomeKit I'd go with a Nest learning thermostat. I wish I had returned the Ecobee before the 15 day return period.