Customer Ratings & Reviews

Verdict: This is our first smart thermostat. We love the touch functionality, intuitive interface, and potential energy savings (to be confirmed over time). Setup. Setting up a thermostat can be intimidating. I have done it several times now, but I still get a bit nervous about working out which wires go where. To setup the Ecobee, users will need to download the app because there is no manual included in the box. The app walks through each step of the setup, and makes the process easy to follow. Of note, REMEMBER to cut the power to your thermostat before doing any work on the wires. In the past, as part of the thermostat setup, I had to call the thermostat company so they could guide me through the wiring. Not this time! The wiring setup was actually pretty easy through the app, if you follow the directions. The app told me clearly what wire to connect to which terminal, and then I turned the power back on, and the thermostat was working! Also, thank you very much Ecobee for providing the cover plate to hide the drywall mess from the older and wider thermostat; I didn’t have to fix the drywall and paint before installing this unit! Once installed, I setup the thermostat WiFi through my iPhone, then I setup the parameters for “home,” “away,” and “sleep,” and finally I setup my schedule for each day of the week. Connecting to the remote sensor took just seconds and was included as part of the setup process on the thermostat. I love the remote sensor and I think I will get a second one for another part of the house. First impressions. The app is very nice and intuitive. Everything is pressable and takes you to additional menus. The thermostat itself looks very sleek, and functions by touch. Everything on the display can also be pressed, leading to additional options. Thermostats were quite boring items before. I see now how beautiful and powerful they can be. Functionality. On the thermostat, I love the easy access to the weather, and love how easy it is to quickly change the temperature. The app adds a lot of functionality to the thermostat by simplifying the customization of schedules, comfort settings, and energy saving tools. The app also allows for easy monitoring of air quality, and adjustment of other settings. Finally, the app monitors temperature from the thermostat and all remote sensors to provide a much better picture on the heating/cooling status of your house. Some important parts of our house do not get much heating or cooling, so the remote sensor has helped to keep the thermostat running until those areas reach the proper temperature. I plan to buy one or two more remote sensors. Things I like: - Very powerful app: makes hardware setup, settings adjustment, and daily use very easy - Beautiful hardware - Easy to use touchscreen on the thermostat - The cover plate provides a convenient way to hide drywall damage from older and wider thermostats - Potentially saves money - The remote sensors are a fantastic idea; this approach will solve some of our long-time hot/cold spot issues in the house Things I don’t like: - The app seems to report the current temperature as the average temperature between the temperatures of the thermostat and the remote sensor. This is a bit misleading because one room may be much hotter than another room if it is exposed to the sun. I would like to be able to choose what is the default device that reports “current temperature” because I don’t want some rooms to get too hot. Even better, I would like to setup rules (if/then) to prioritize which sensors to use to drive heating and cooling. Maybe there is a way to do this, but I haven’t figured out yet. Overall, this is a great thermostat. I can’t compare it to other smart thermostats because this is our first one, but I can say that we would like to replace our two remaining thermostats with Ecobees. I highly recommend this thermostat.

The idea of moving to a smart thermostat really appealed to us. We have many other devices in our home that are smart and felt this might be an improvement in terms of ease of use. The first thing we liked upon opening the Ecobee Smart Thermostat Premium is the packaging. Someone put some thought into using environmentally friendly materials that still had a great look. The thermostat itself is very sleek looking with a zinc body and amply sized touchscreen. If one has to use the plastic backplate to conceal wall holes or the like that is understandable, but cheapens the look a bit in my opinion. Our intent was to use the thermostat in our main house, but we ran into problems once we figured out that our heat pumps would require the use of the power extender kit. One then has to go to the heat pump itself (on the roof in our case) to install the power extender kit, yet we ran into our next roadblock since both our units did not have the screw and wire design, but more of wire plug design. Needless to say, outside temps were in the triple digits so we opted to defer the main house till later when an HVAC tech could install the power extender kit for us. Who wants to make their a/c inoperable in the middle of hot weather? Plan B was to replace the standard thermostat on the heat pump in our guest house which did have a C wire for power which negated the need for the power extender kit. Installation instructions via the app are pretty straight forward and the built-in bubble level on the mounting plate ensures all is level and even. We did end up having to call product support as the unit was blowing heat on the cool setting and after sharing pics of the wiring with Ecobee support it was simply a matter of moving one wire and cool air arrived. We are enjoying the convenience of how much information is available via the app, online and the thermostat display. The built-in air quality monitor is interesting, but I’m not sure we’d do anything different should we get a poor reading as it states activities like cooking may affect the air quality. Should we get a poor reading we can assess the effectiveness of app tips to improve it. Reminders of when it is time to change the air filter will be a nice convenience. It’s unlikely we’d ever use the built-in speaker to play music, though this is an option should you want it in addition to the voice assistant. Smart sensors are a pretty nice feature of this particular system as it provides a wireless option to monitor temperature in another room of your home, but we have noticed that the bedroom sensor does tend to run warmer than the main thermostat location. In terms of general comfort, we feel that the same degree temperature reading of the Ecobee has made the guest house feel warmer compared to the same degree setting of our previous, conventional thermostat. Perhaps we need to play with the settings more but it does make us wonder about the accuracy of the Ecobee reading as the main living area definitely feels warmer. In summary, make sure you look at your current wiring and a/c equipment to know exactly how complex your smart thermostat installation may be. It may be a complete DIY or it may require the help of an HVAC expert. The online account accessed via computer is full of features, but the app leaves something to be desired and speed could be better. Also, we had to change the time on the thermostat after the initial installation and there was no such ability in the app. In terms of comfort level, I think we still have to improve the comfort level of the Ecobee compared to our previous, programmable thermostat. For those that don’t work at home the radar motion may really help with energy savings if the system can minimize heating and cooling use when one is away.

I love Ecobee. Simpe to use, easy to install and very accurate. Ive had no problems with any ecobee i have used. I like the premium has the air quality monitor as kind of a reminder to make sure my filters are changed regularly. The app is also easy to use. I would recommend trying this thermostat. If youre wondering if its compatible, they have a compatibility checker online you can use before purchasing.

This thermostat was a replacement for an older model ecobee. Since Siri is built right in, I am hoping I don’t have the frequent and random disconnects (not responding) from HomeKit that plagued the old one. Setting up the thermostat was a breeze after the installation which was anything but. Physical installation took close to two hours and I didn’t even have to mess with the wiring and labels since they were already on the wires from the old thermostat. We live in a one year old home and the A/C wire comes through a box that you would use for an electrical outlet. Unfortunately, the spacing of the screw holes in the mounting bracket is not as wide as a standard electrical box. Additionally, both the mounting bracket and the back plate (used to cover the hole and any wall blemishes behind the thermostat) are smaller than the old one. I ended up only being able to secure the mounting bracket with one screw. I then had to drill a hole through the back plate in order to be able to use another screw to keep it balanced and secure. As I said earlier once the physical installation was completed, setup was a breeze. I used my iPhone. The thermostat gives you a few options to set it up including adding it to my home WiFi. The simplest is to use a portable device and the my ecobee app (which also provides installation and wiring assistance). You scan the QR code with the ecobee app and the app walks you through the entire process, including adding sensors. It took less than 15 minutes to get up and running. I was very surprised when it even somehow took me to HomeKit and apparently installed the connection automatically. I’m hopeful given that it did that. The ecobee is sleek and very modern looking. The thermostat itself is very easy to use, intuitive, yet loaded with options and features. However, we rarely use it because the iPhone and iPad apps are so convenient and control anything that you can at the thermostat, from anywhere in the world. It is a very nice thermostat. Only wish they had provided more physical installation options.

As mentioned below real easy to install. Plenty of support on YouTube and ecobee website. Sensors were easy to connect to WiFi. Would definitely buy this product again.

The look of this is great, the app is nice. We're still trying to figure things out as the app is not as intuitive as our Honeywell was in setting up scheduling, but it's done a great job of keeping the house set for the temperature we want between the two floors.

This was so easy to setup with the instructions and love the sensor for an upstairs room. Able to control the temp based on when my daughter is in her room. The app for it is also super simple to use.

Works great, EX to setup....the main features are perfect with auto program for timing-temps. Clean air indicator is helpful. Only thing I did not like is Android-Google is not as robust as options with Alexa

I swapped the Ecobee for another brand of "smart" thermostat when I realized the other brand was kind of dumb. It kept reading "no power" when it clearly had enough power to send the message and light up the display! The ecobee was simple to install and the downloadable app made it easy to set up and run through all the settings. After it was installed I wanted to adjust two settings and again it was a simple procedure, as the controls are rather intuitive and user friendly.

I enjoy how easy it is to install and adjust. The air quality is very unique and is also nice. My only issue was the automatic adjustment setting, which allows the thermostat to reduce the heat when it doesn't see me around, mistook my robot vacuum as me, so it would heat the house like I was there because the robot vacuum was working. Besides that, it's pretty great.

I have been a happy longtime user of the Nest Thermostat until the dreaded day support was ripped away. I don’t mean support stopped but all functions continued to work. It would continue as a manual, but all remote and voice functions stopped working. I had enough because on a very cold below zero night the Nest stopped working because someone decided an additional wire was needed to work. I am done with Nest after they forcefully broke an expensive thermostat. My son convinced me to get an Ecobee thermostat. This install couldn’t have been simpler. There is a definite learning curve to use the higher function programming on the Ecobee. I invested the time and effort and quickly learned to love the added features such as current weather, built-in Alexa and especially the remote sensors. The price was painful but I am very happy now that I’ve made the move. My dog hates change and isn’t happy about Alexa in the hallway, but I’m a fan because it now provides voice coverage from the bedroom to the living room and kitchen. Yes, I am an admitted tech geek, but I still can strongly recommend the Ecobee thermostat for those less technically inclined. There are numerous help videos available for anyone needing a little help getting the Ecobee thermostat up, running and keeping you cool or warm. Enjoy!

I like it better than the other major maker of the learning thermostat. This one does not try to outsmart you on what your heating/cooling schedule should be. It lets you set the schedule. This one is also better at controlling to the set temperature, it usually stays +/- 1-2 degrees. The other can be +/- 4 degrees. The remote sensor works perfectly. It was easy to install. I like that the temperature in always on/visible. I'd buy again.

I received this ecobee to replace a much older generation one. Ecobee still has all of the features you'd want in a smart thermostat, but its killer feature is still the ability to have remote sensors. This allows for it to track the presence of people and the temperature in a room where the thermostat itself isn't located. This is crucial for a multi-story home! This specific model comes with one remote sensor, which I put in my bedroom on the opposite side of the house and one floor up from our thermostat. It takes that bedroom into account when I head to bed, which is great from an energy efficiency perspective because then I'm not paying to cool or heat the bedroom when I'm not in it. The Alexa built-in feature didn't work initially, likely due to poor wifi signal where my thermostat is located, but I'm working with support. They've been very helpful and responsive so far. Combine this with the ability to remotely control your temperature or set vacation holds, and it's nearly a perfect thermostat. My only complaint is that I think I need to get more remote sensors now because I want that benefit throughout my house!

This thermostat works great. I love that it detects air quality. I would definitely recommend Ecobee thermostats especially love that you can see everything and control it from the app.

Best device! I used to have a Nest 1st generation and was losing connectivity all the time to Wifi. Deviced to buy this one on a sale and I love it. Very easy to install, lots opf information provided like weather and air quality. The looks of the device is very nice and minimalist, looks great in our wall. The best is that provides a lot fo options to expand to other devices around the house

Very easy to install and works perfectly. The setup instructions were very clear. the phone app works seamlessly

The ecobee thermostat is an amazing product. I've been using it for about a week now and I've been thoroughly impressed. The design is sleek and beautiful. I researched the ecobee and nest devices and I would recommend the ecobee any day. Once you get everything set up the way you like it's smooth sailing.

Gave a 4 star because I’ve not had in operation too long. I’ve had Ecobee 6 or 7 years ago. A storm came through and caused the contactor on my outside unit to go bad. That somehow got my last Ecobee. I then purchase a Nest smart thermostat. The Nest and I had a love-hate relationship. Let’s just say I don’t much care for its programming. I bought the new Ecobee because the new AC equipment I had installed could utilized some of the features. The Premium comes with a small remote temperature sensor. I have this in the bedroom, which tends to be cooler than the rest of the house in the winter. The sensor will send the temperature of the bedroom to the main unit. Then it will adjust the temperature to the entire house to the comfort level set in the bedroom. So far, the main unit and remote sensor works well. It is a little pricey. It was on sale for about $40 less but I missed the sale by one day.

Intuitive interface and aesthetically pleasing. Installation is straightforward and so far the unit has performed flawlessly.

I love my Ecobee! It gives you full control over the temperature in each room. The touch screen is responsive, and it works seamlessly with Siri, Alexa, Google, and Apple Home to control your settings. It helps optimize energy savings with Eco+, and even monitors air quality and humidity levels, providing helpful insights on how to improve them. The app is very detailed, offering clear recommendations on how to get the most out of your system. Adjusting the temperature is simple, and the display is big and bright. It was also extremely easy to install. I came from using a Nest, but for me, Ecobee gives much more control and detailed information and everything set up just the way I like it.