Customer Ratings & Reviews

Foremost, let me tell you that I'm reviewing this as a very technical user. Our home had major renovations in the past few years. We have two HVAC systems: One for the main floor and a separate unit for the upstairs where the bedrooms are. It is already a 'smart' home and all is centrally managed by a prosumer control system. Everything is locally controlled (it does not require a cloud or internet connection), but it's also linked with Alexa, Apple's HomeKit and Google Home. We use HomeKit and Alexa the most. This thermostat is replacing our upstairs thermostat. The industrial design is very nice, much improved from what I've seen in previous generations. The bezel is a dark gray aluminum and the front is a single surface. The screen behind It covers most of the front. There are no physical buttons and the touchscreen is very responsive; as one would expect by using a phone or tablet. Unboxing the thermostat, the packaging is well designed with no plastics and everything is recyclable. The thermostat comes with a large backplate that might be needed to cover holes from previous thermostats. Luckily I did not need to use it, and since our wall color is dark it would've clashed too much, although it should look nice on a wall that is white. Install: For the initial setup one requires a cell phone. Download the Ecobee app and it does a good job in guiding in every step. A C wire adapter is included for older HVACs that don't have the required wires (Ecobee calls this PEK), and de did not need it. In my case, the HVAC has a single R wire but our old thermostat required an Rc and Rh, with a jump wire on both. This is a very common setup but the app did not make this very clear to me. Once I sorted it out and all the cables are labeled, wiring the backplate is very simple. The wires are held by clamps on the backplate providing a secure connection without requiring a screwdriver. The only tool needed is a drill to mount the backplate to the wall. The thermostat comes with wall anchors if needed. Unfortunately, the holes for thermostats are not standardized so it will most likely require some drilling. Then I just clip the thermostat to the backplate and return power to the HVAC. From that the rest of the process is very straightforward. The thermostat will auto-detect its wiring and ask a few questions. Initial setup: It will then ask to pair the included remote sensor or it can be done later. If following the steps from an iPhone or iPad, the thermostat can be enrolled at setup with HomeKit and the WiFi credentials to connect it are managed through HomeKit (Or can be entered normally). The Thermostat uses Bluetooth during initial setup. The thermostat is dual-band Wi-Fi (5 Ghz and 2.4 Ghz). If using HomeKit only, it does not need an Ecobee account, although functionality will be more limited). This is great because it can be controlled from the phone without internet connection. However every other remote interaction will require an Ecobee account. Linking it with IFTTT, Samsung's SmartThings, Google Home or Amazon Alexa are Cloud-to-cloud connections. I was also able to connect it with our Home theater's Harmony remote (Hub based), but again the connection is over the internet cloud-to-cloud. Ecobee provides an open and clearly documented API (Search for Ecobee API), but it's cloud to cloud. Unlike other manufacturers, Ecobee seems to welcome everyone to integrate their projects with it. So this is my biggest peeve: The lack of local interfaces, except for HomeKit. It appears that this thermostat would become Matter compatible (And its sensors radio could be enabled for thread, but Ecobee didn't confirm so it's speculation at this point. Daily use: The interface on the thermostat is very intuitive. Touching the temperature readings on the screen lets you scroll the temperature or use + / - signs (This is a redesigned interface from previous models). It also shows exterior temperature (Via internet connection to Ecobee's servers). Automations: In general, the thermostat comes with pre-set schedules for home mode and sleep mode, and settings for 'away' modes. This can be changed from either the thermostat or the app, or from a web browser (Via Ecobee's service web pages). If enabled via the 'eco+' settings, if the thermostat detects no one is home via the presence and movement sensors on the thermostat and the remote sensor, it can automatically set to away mode. The away mode can be set up also via HomeKit or the other integrations. In our case our hub sets the thermostat to away when the rest of the house is in that mode. Eventually the thermostat will learn activity patterns and auto-adjust its schedule accordingly. It also starts setting the temperature in advance of the next scheduled adjustment, based on exterior temperature and historic data. This is something we could not do with our older system. It comes with one remote sensor that measures temperature, motion and occupancy. The thermostat also has a built-in humidity sensor and air quality (VOCs and CO2) sensor. Currently the air quality data can be seen from the thermostat or phone app. Everything else is also directly available on 3rd party interfaces (HomeKit, etc) and can be used to trigger scenes, etc. Note that it can also control auxiliary devices like a humidifier and heat pumps with aux systems. Assistants and media: Then it has a list of features that one would not necessarily expect in a thermostat: It can be uses as an either an Alexa or Siri assistant. For Siri, apple requires one to have a Homepod In the house (This is a requirement from Apple). It can then play any content from Alexa (if set up as the voice assistant), and also supports AirPlay2 and Spotify connect. It can even connect to an external Bluetooth speaker. All of this is included with the thermostat without any additional fees, but if one wants to add door or window sensors, or use the thermostat's microphone to listen to fire alarms, that's part of an optional security subscription. Several other temperature sensors can be added so it can take average temperatures through the house. Conclusion: Overall, I think it's the most full-featured thermostat there is with many more functions than I expected it to have. Its predictive and multi-sensor based temperature adjustments are far superior than what I could do with our remote-control (but not smart) thermostats (Which relies on the home hub which lacks the more finely tuned predictive logic that's in the thermostat). My only caveat is that while the thermostat will run autonomously though its schedule without internet connection, it requires it for any other change, like putting it in away mode (Besides what it can do with its sensors).

With energy prices on the rise, we're all having to find ways to reduce costs. But you don't always have to make sacrifices to do so, sometimes it's just a matter of making things more efficient. In some cases doing so might even make life easier. This Ecobee Smart Thermostat does exactly that, making home heating and cooling more efficient, while providing some great added bonuses. Since thermostats aren't just plug n play, we're going to start with the installation process. Ecobee did an excellent job here with their app. This isn't your run of the mill installation guide where you just hope the instructions are applicable to your setup. The app actually takes your input and proceeds with the instructions based on your exact scenario. So whatever wires you have connecting your old thermostat, and there can be a lot of different combinations, the app will tell you exactly what wires need to go where. There's even some sticker tags provided to properly label the wires so that you don't get them mixed up. Then on top of that the app guides you to take pictures of the wiring for future reference. The installation overall is about as close as you could get to having an actual professional standing next to you telling you exactly what to do. And if you don't feel comfortable doing it yourself, the app gives you an option to locate a local professional to do it for you. Although I don't really know how good of a recommendation it gives since I fully did the install myself. As great as all that was it wasn't perfect. Behind my old thermostat was your standard size wall outlet box, but none of the holes for the screws lined up with them. I ended up having to first drill out some holes on the trim plate, which I needed to cover the larger hole in the wall. And then with the new placement of the screw heads, they ended up in the way of the backing plate that has all the wiring connectors. I ended up taking a dremel to trim the plastic down to make room for the screw heads. Once installed though, and power is restored to it, the thermostat greets you with a 'hi' and walks you through the rest of the setup, as well as getting it connected to your home network. Each step is about as easy as it gets and the thermostat is ready to go within minutes. One of the first things we did with this thermostat is set the schedule. Since my wife is a bit more temperature sensitive I let her set it how she likes it. Just about every thermostat I've ever had has been a royal pain to set a schedule, that even includes the 10 year old ecobee thermostat that came in my house which this new one replaced. That's no longer the case with this new ecobee. It is by far the easiest thermostat to set a schedule. So easy that when some friends were over and we were talking about this new thermostat, it was one of the top things we told them we loved about it. The #1 thing we absolutely love about this thermostat though is the SmartSensor. This little device, which we named 'Ice Cube', is an absolute game-changer. Both me and my wife work from home. Her office is converted from what's technically considered a 'sunroom'. Being in North Texas where we've already seen several triple digit heat days in the past week, this room can get hot. Trying to control the temp to cool down this corner room wasn't easy. Now though she puts the SmartSensor on her desk while she's working and the temperature is regulated perfectly. With the SmartSensor you can tell the thermostat to either regulate the temp based on the average between the main thermostat and the sensor, ignore the sensor, or base it on the sensor instead of the main thermostat. This setup is genius. And when she's done working she just grabs 'Ice Cube' and sets him in the living room where we mostly stay when not working. We really can't wait for winter though to use it for our daughter. Since we've moved into this house 3 years ago, we've had problems regulating the temperature properly during the winter. Where our daughter's room is located it constantly became a furnace and she had trouble sleeping. Now that we have 'Ice Cube' though, we can put it in there to make sure it stays perfect for her all throughout the night. Another thing we like about this thermostat is that when you make an adjustment, it kicks the system on almost immediately. Our previous thermostat along with others I've had always takes a while before things would turn on. That might be why it also seems like the air just feels more comfortable all of the time. Whereas before the temp would fluctuate a bit before it kicked the system back on, now it seems to stay much more consistent, and therefore more efficient. One of the benefits though of having a smart thermostat on your home network is being able to control it with the app. Talk about another convenience, no longer do we need to get up off the couch during a movie to make an adjustment, just open up the app and change it while being lazy! But that also means you can adjust it while away from home, so if you forgot to turn it down to save energy, you can do so from anywhere you are. On the topic of apps, you don't just have to use the ecobee app, you can also connect it to other smart home systems like Samsung Smart Things, Google, Alexa and others. I connected it to my Smart Things since I have other Samsung products and it worked exactly as expected. We do also have an Echo Dot so we connected it to Alexa which was easy enough, but anytime we try to tell Alexa to do something in regards to the thermostat we just get told, "It doesn't look like your device supports that yet". This is really the only negative experience we've had with this thermostat so far though. Hopefully I can get that figured out eventually but for now it's not that big of a deal for us, especially since we already use the Smart Things app anyway. Overall this is an excellent thermostat with no subscriptions and works better than expected. The real game-changer though is that SmartSensor, so if you have an issue where you have some part of your house that you need help getting the temp right, don't even hesitate, just get this immediately, you won't regret it. The positives outweigh the couple minor issues (trim plate install and Alexa) more than enough that this easily still gets a 5 star rating from me.

[Employee of bestbuy] Easy installation, intuitive and user friendly. Easy connectivity to home wifi, and really a great looking design. I am hoping this ecobee smart thermostat will reduce my energy consumption in winter and summer.

Verdict: This is our first smart thermostat. We love the touch functionality, intuitive interface, and potential energy savings (to be confirmed over time). Setup. Setting up a thermostat can be intimidating. I have done it several times now, but I still get a bit nervous about working out which wires go where. To setup the Ecobee, users will need to download the app because there is no manual included in the box. The app walks through each step of the setup, and makes the process easy to follow. Of note, REMEMBER to cut the power to your thermostat before doing any work on the wires. In the past, as part of the thermostat setup, I had to call the thermostat company so they could guide me through the wiring. Not this time! The wiring setup was actually pretty easy through the app, if you follow the directions. The app told me clearly what wire to connect to which terminal, and then I turned the power back on, and the thermostat was working! Also, thank you very much Ecobee for providing the cover plate to hide the drywall mess from the older and wider thermostat; I didn’t have to fix the drywall and paint before installing this unit! Once installed, I setup the thermostat WiFi through my iPhone, then I setup the parameters for “home,” “away,” and “sleep,” and finally I setup my schedule for each day of the week. Connecting to the remote sensor took just seconds and was included as part of the setup process on the thermostat. I love the remote sensor and I think I will get a second one for another part of the house. First impressions. The app is very nice and intuitive. Everything is pressable and takes you to additional menus. The thermostat itself looks very sleek, and functions by touch. Everything on the display can also be pressed, leading to additional options. Thermostats were quite boring items before. I see now how beautiful and powerful they can be. Functionality. On the thermostat, I love the easy access to the weather, and love how easy it is to quickly change the temperature. The app adds a lot of functionality to the thermostat by simplifying the customization of schedules, comfort settings, and energy saving tools. The app also allows for easy monitoring of air quality, and adjustment of other settings. Finally, the app monitors temperature from the thermostat and all remote sensors to provide a much better picture on the heating/cooling status of your house. Some important parts of our house do not get much heating or cooling, so the remote sensor has helped to keep the thermostat running until those areas reach the proper temperature. I plan to buy one or two more remote sensors. Things I like: - Very powerful app: makes hardware setup, settings adjustment, and daily use very easy - Beautiful hardware - Easy to use touchscreen on the thermostat - The cover plate provides a convenient way to hide drywall damage from older and wider thermostats - Potentially saves money - The remote sensors are a fantastic idea; this approach will solve some of our long-time hot/cold spot issues in the house Things I don’t like: - The app seems to report the current temperature as the average temperature between the temperatures of the thermostat and the remote sensor. This is a bit misleading because one room may be much hotter than another room if it is exposed to the sun. I would like to be able to choose what is the default device that reports “current temperature” because I don’t want some rooms to get too hot. Even better, I would like to setup rules (if/then) to prioritize which sensors to use to drive heating and cooling. Maybe there is a way to do this, but I haven’t figured out yet. Overall, this is a great thermostat. I can’t compare it to other smart thermostats because this is our first one, but I can say that we would like to replace our two remaining thermostats with Ecobees. I highly recommend this thermostat.

I am almost done upgrading my smart home to Homekit so I was excited to see a good looking eco bee product. I am coming from a 3rd gen nest thermostat which is also good but the eco bee has a lot of great features that the nest ones dont. I love the air quality monitor and the new big screen. With the eco bee + theres lots of great things but I wanted this thermostat mainly to notify me if it hears a fire alarm so I can save my cat incase of an accident when im not home.

This thermostat was a replacement for an older model ecobee. Since Siri is built right in, I am hoping I don’t have the frequent and random disconnects (not responding) from HomeKit that plagued the old one. Setting up the thermostat was a breeze after the installation which was anything but. Physical installation took close to two hours and I didn’t even have to mess with the wiring and labels since they were already on the wires from the old thermostat. We live in a one year old home and the A/C wire comes through a box that you would use for an electrical outlet. Unfortunately, the spacing of the screw holes in the mounting bracket is not as wide as a standard electrical box. Additionally, both the mounting bracket and the back plate (used to cover the hole and any wall blemishes behind the thermostat) are smaller than the old one. I ended up only being able to secure the mounting bracket with one screw. I then had to drill a hole through the back plate in order to be able to use another screw to keep it balanced and secure. As I said earlier once the physical installation was completed, setup was a breeze. I used my iPhone. The thermostat gives you a few options to set it up including adding it to my home WiFi. The simplest is to use a portable device and the my ecobee app (which also provides installation and wiring assistance). You scan the QR code with the ecobee app and the app walks you through the entire process, including adding sensors. It took less than 15 minutes to get up and running. I was very surprised when it even somehow took me to HomeKit and apparently installed the connection automatically. I’m hopeful given that it did that. The ecobee is sleek and very modern looking. The thermostat itself is very easy to use, intuitive, yet loaded with options and features. However, we rarely use it because the iPhone and iPad apps are so convenient and control anything that you can at the thermostat, from anywhere in the world. It is a very nice thermostat. Only wish they had provided more physical installation options.

I appreciate the premium experience with this thermostat. Nicer than the ecobee3 we had before. Built-in Siri is nice, but we have HomePods all over the house so we disabled the microphone. it works great for everything else. it might as well be a HomePod because you can stream music to it via airplay if you enable that setting for it

We came home from a trip to discover our house was 96 degrees inside. Seems the thermostat had died and left the system turned on for days. We, of course, didn't know this because it was an older style non-smart one. We decided to upgrade to a smart thermostat so we could monitor system use anywhere. We chose this one because it is a very secure one that will not easily allow itself to be hacked by outside entities. (Friends in cyber security chose this one after researching records and so we trusted his advice) This system is doing a great job of keeping the house comfortable, switching between heat and AC as needed and letting us know on our phone and by email whenever things seem wrong (Like long time on emergency heat when it is very cold out) and the sensors even can tell us when our air quality is getting bad. The app is intuitive and very informative. I would certainly recommend this thermostat and suggest they get at least 1 extra sensor like we did.

I have been very pleased with this thermostat in the short time I have had it. I am using it with Apple Home so I can’t comment about how it works with other smart home systems. It is very well built, was straightforward to install, and performs well. I really like the extra temperature sensor. I placed it in a home office that is occupied often and I feel like the thermostat has learned to keep that area at a more constant temperature than my old one did.

Works great, EX to setup....the main features are perfect with auto program for timing-temps. Clean air indicator is helpful. Only thing I did not like is Android-Google is not as robust as options with Alexa

I love Ecobee. Simpe to use, easy to install and very accurate. Ive had no problems with any ecobee i have used. I like the premium has the air quality monitor as kind of a reminder to make sure my filters are changed regularly. The app is also easy to use. I would recommend trying this thermostat. If youre wondering if its compatible, they have a compatibility checker online you can use before purchasing.

After moving to Northern California I noticed my house did not have a very good thermostat. I did some research and like the features and flexibity that ecobee had to offer. In my main house, I decided on the Ecobee Premium. It had lots of great features and came with an external senso I placed in our bedroom. Installation was pretty easy - even though my existing thermostat did not have a C wire. The included PEX adapter was easy to install at the furnace and allowed the Ecobee Premium to get power and work. I paired Ecobee to my Amazon account and was surprised how well the Alexa function works on the Ecobee! I have been running the Ecobee Premium for a few weeks now and it has be doing great. Glad I bought it.

I received this ecobee to replace a much older generation one. Ecobee still has all of the features you'd want in a smart thermostat, but its killer feature is still the ability to have remote sensors. This allows for it to track the presence of people and the temperature in a room where the thermostat itself isn't located. This is crucial for a multi-story home! This specific model comes with one remote sensor, which I put in my bedroom on the opposite side of the house and one floor up from our thermostat. It takes that bedroom into account when I head to bed, which is great from an energy efficiency perspective because then I'm not paying to cool or heat the bedroom when I'm not in it. The Alexa built-in feature didn't work initially, likely due to poor wifi signal where my thermostat is located, but I'm working with support. They've been very helpful and responsive so far. Combine this with the ability to remotely control your temperature or set vacation holds, and it's nearly a perfect thermostat. My only complaint is that I think I need to get more remote sensors now because I want that benefit throughout my house!

be happier with the Ecobee Premium Smart Thermostat! It combines sleek design with incredible functionality, making it a game-changer for home comfort. The touch-screen interface is intuitive and responsive, and its compatibility with Siri, Alexa, Apple HomeKit, and Google Assistant makes it a seamless addition to any smart home setup. The installation was a breeze thanks to the clear, step-by-step directions provided. Even someone with minimal DIY experience could handle it confidently. The energy-saving features are outstanding—I’ve already noticed a difference in my utility bills. I also love how the room sensors ensure the temperature is consistent throughout the house. Setup was straightforward, and the app is user-friendly, allowing me to adjust settings remotely with ease. Overall, this thermostat delivers on both style and performance. Highly recommend to anyone looking to upgrade their home to smart, efficient comfort!

I swapped the Ecobee for another brand of "smart" thermostat when I realized the other brand was kind of dumb. It kept reading "no power" when it clearly had enough power to send the message and light up the display! The ecobee was simple to install and the downloadable app made it easy to set up and run through all the settings. After it was installed I wanted to adjust two settings and again it was a simple procedure, as the controls are rather intuitive and user friendly.

Best device! I used to have a Nest 1st generation and was losing connectivity all the time to Wifi. Deviced to buy this one on a sale and I love it. Very easy to install, lots opf information provided like weather and air quality. The looks of the device is very nice and minimalist, looks great in our wall. The best is that provides a lot fo options to expand to other devices around the house

I like it better than the other major maker of the learning thermostat. This one does not try to outsmart you on what your heating/cooling schedule should be. It lets you set the schedule. This one is also better at controlling to the set temperature, it usually stays +/- 1-2 degrees. The other can be +/- 4 degrees. The remote sensor works perfectly. It was easy to install. I like that the temperature in always on/visible. I'd buy again.

This was so easy to setup with the instructions and love the sensor for an upstairs room. Able to control the temp based on when my daughter is in her room. The app for it is also super simple to use.

I have been a happy longtime user of the Nest Thermostat until the dreaded day support was ripped away. I don’t mean support stopped but all functions continued to work. It would continue as a manual, but all remote and voice functions stopped working. I had enough because on a very cold below zero night the Nest stopped working because someone decided an additional wire was needed to work. I am done with Nest after they forcefully broke an expensive thermostat. My son convinced me to get an Ecobee thermostat. This install couldn’t have been simpler. There is a definite learning curve to use the higher function programming on the Ecobee. I invested the time and effort and quickly learned to love the added features such as current weather, built-in Alexa and especially the remote sensors. The price was painful but I am very happy now that I’ve made the move. My dog hates change and isn’t happy about Alexa in the hallway, but I’m a fan because it now provides voice coverage from the bedroom to the living room and kitchen. Yes, I am an admitted tech geek, but I still can strongly recommend the Ecobee thermostat for those less technically inclined. There are numerous help videos available for anyone needing a little help getting the Ecobee thermostat up, running and keeping you cool or warm. Enjoy!

This thermostat works great. I love that it detects air quality. I would definitely recommend Ecobee thermostats especially love that you can see everything and control it from the app.