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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 743 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers highly value the SmartSensor 2-Pack for its temperature control, ease of use, and simple setup. The small size and motion detection are also appreciated features. However, some customers have expressed concerns about the price and battery life, as well as compatibility and connectivity issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 743 reviews
  • Pros mentioned:
    Ease of use, Temperature control

    Rated 5 out of 5 stars

    Great addition!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great addition to the ecobee thermostat. Simple to add to the system and helps balance the whole house better.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great idea and performance, few notices.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The idea is superb to have satellite sensors in order to adjust the temperture depending on which room people are occupying. The sensor performence is excellent as far as temperture. In regard to sensing moving objects, there is some delay, it could be designed on purpose to make sure the moving object is staying in the room. I am using it with a wall mount, there is a foraward and downward tilt by design which I did not like. The old edition did noy have this tilt and was flat which I liked it more. There is a risk to damage the wall when you try to take the sensor off the mount as the sensor is firmly attached and you need a force to take it off to replace a battery for example. No screws come with the wall mout which is a disadvantage as you need to shop around for a secrew to fit.

    I would recommend this to a friend
  • Pros mentioned:
    Motion detection, Temperature control

    Rated 5 out of 5 stars

    Ecobee sensor reviews

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work great at regulating temps throughout your home and double as motion detectors if you have the security setups

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Amazing accessory!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these to go with my ecobee lite thermostat and I couldn’t be happier! With these I no longer have a warmer living room! We placed on in our living room and one in our master and the thermostat it’s self is in our main hall. Before these I had my ac temperature set to 74° because it was always so warm in the rooms but after a couple days with these we were able to push our temp up to 76° and be actually comfortable in our home! I definitely recommend adding these! We are finally comfortable in our home! Set up was simple and took us less then 15 minutes. Ecobee support emailed me fast and even on a holiday to get my firmware upgrade pushed to me so that I could get these paired!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Motion detection

    Rated 5 out of 5 stars

    Genius!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sensors are great! Love how you can use these in conjunction with ecobee to get hvac to turn on and off according to temp reading away from thermostat. We also have it to turn on the upstairs hall light using automation when it detect motion.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Temperature control

    Rated 5 out of 5 stars

    Easy setup and works great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to setup! Follow me feature is great! Keeps the room I am in at the temperature I want. Bought on sale and definitely worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Motion detection, Temperature control

    Rated 4 out of 5 stars

    Thinking about two more.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setting them up was a little strange but once I got them hooked up through the app the right way, they worked great. Great option for me because my downstairs gets colder than upstairs and these balances them out. It also knows if I'm in the room or not.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Small

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product very easy to use. It fits any and it looks really cool.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    They work better than the orginals.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sensors paired quickly to our thermostat. They’re replacing a faulty one of Ecobee’s original room sensors that was burning through a battery every 2 weeks. Stability has been rock solid - and we’re able to place the second sensor in a room that was too far away previously. That said, I use these sensors to calibrate the airflow in our home when switching from AC to Heat. Once that’s done, they basically just affirm that no one is uncomfortable and the temp stays stable. A true solution to multiroom comfort are duct grates that open and close to allow air into the rooms that need it while not causing too much back pressure on the main unit - effectively zoning.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Nice addition to home climate control

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice addition to your home climate control. Worth tje addition to your system

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    They do their job and made a difference.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We just installed a new HVAC unit in our home. The thermostat is down at the end of the hallway, away from the living area of the house. I put one of these in our family room and our kitchen, because those areas were a little warmer during the summer, and cooler during the winter. I adding these evened out the temperature in our home and have these areas are much more comfortable as a result.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Simple and straightforward smart sensors

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There's not much to these, but so far they do what they say they do and seem to work well.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Pricey but Effective

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a multi-level home with a single thermostat upstairs. I also have some insulation issues that cause some significant variance in some rooms vs. others. By placing these sensors in every room I have a better understanding of what is going on w/my home when it comes to our air conditioning. I was able to fine tune which rooms I wanted to monitor to create a fair average for both stories of the house so that our downstairs wouldn't turn into an ice-box and our upstairs wouldn't be uncomfortably warm. I had one sensor fall from about 6-7 feet and the face of it came off but it was easily popped back into place and the device continued to work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remote Ecobees

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The principal bedroom was far from the thermostat and was warmer than the setting. Putting a remote in the bedroom told the thermostat to monitor both locations and the room is more comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Ecobee: A game changing device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve resisted investing in a smart thermostat for a while. Recently, I’ve had to replace my central air/furnace and a smart thermostat was required. My installer recommended the ecobee because of these sensors and the ability of the system to “see” when humans are home and make adjustments to ensure the room they occupy is cool and use less energy when they are away. My goodness, certainly my electric bill is lower because of having. We’re equipment, but I also believe having these sensors has helped in reducing the run time of my air conditioning even more. Proof is here: this review is for the purchase of additional sensors so that EVERY room in my home has a sensor. And, sure enough, I’ve noticed the system running even less while consider levels are maintained.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great update for ecobee

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These new sensors are a nice update for the ecobee. They are easy to install and look nice. They do a good job of helping keep my kids rooms cool upstairs. Wish they were cheaper but caught them $20 off

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Great little sensors, but purchase from ecobee

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first set that I ordered from Best Buy didn't work. I went through the ecobee troubleshooting steps and they still didn't work. I returned them to Best Buy and got another set to replace them. Brought them home, set them up, and they didn't work either. Wouldn't connect to the thermostat. This time I called the ecobee tech support on the phone. We went through troubleshooting and they still wouldn't connect. Ecobee thought that the issue might be the batteries (they said that Best Buy doesn't sell many of the sensors, so perhaps the batteries were expired). They suggested I purchase some directly through ecobee to test them out. I did that, and sure enough, the ones that came directly from ecobee connected without any trouble. They have been great for keeping the temperature in our bedroom more consistent, since it is far from the thermostat. I returned the ones that I purchased at Best Buy. I can't say for sure that it was the batteries, but that's my suspicion. And they're fairly thick little batteries, so not an insignificant cost. So my rating of the actual SmartSensors from ecobee is 5 stars, but I wouldn't purchase them from BestBuy. I was sad too, because I have the TotalTech membership and like the added warranty.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Useful and Necessary

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remote sensors are very useful when you got several environments. In my case the bedrooms are in the 2nd floor and the thermostat in the 1st, so the cooling/heating was not consistent. With the remotes, I have created a schema that allow me to keep similar temp in the 1st and 2nd floor, particularly in the bedrooms.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Smart and useful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helps keep consistent temp throughtout the house. Detects occupancy well and is accurate for temp monitoring

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great Ecobee Thermostat Enhancement

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sensors easily connected to my Ecobee 3 Lite thermostat, and I get more precise temperature control in distant rooms, especially my upstairs bedroom. I can set which thermostat is controlling or blending control for each setting so temperatures can be averaged throughout the home. This is really a great way to have remote thermostats controlling your HVAC system

    I would recommend this to a friend
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