Customer Ratings & Reviews
Customer reviews
Rating 3.8 out of 5 stars with 48 reviews
(48 customer reviews)Rating by feature
- Service3.4
Rating 3.4 out of 5 stars
- Professionalism3.8
Rating 3.8 out of 5 stars
- Expertise3.6
Rating 3.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Poor customer service for repair or delivery
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer repair delivery company keeps canceling there appointments with excuses. Can't reach delivery location. Can't deliver to our street truck don't fit. Can't double park to deliver appliance. Poor customer service from delivery company.
No, I would not recommend this to a friendRated 1 out of 5 stars
JD
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installers did not level machine, so I had to do this. They did not connect a drain hose for the dryer And didn’t leave me one. They took away the power cord an vent that were mistakenly ordered. I owned a suitable cord and the dryer is ventless. Clearly, the installers Knowledge of this product is insufficient.
I would recommend this to a friendRated 1 out of 5 stars
Unacceptable
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They installed it improperly and I had to hire a capable appliance installer or wait one more week without a dryer. That is unacceptable.
No, I would not recommend this to a friendRated 1 out of 5 stars
4-way vent problem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not install. Sales never explained bottom vent.
No, I would not recommend this to a friendRated 1 out of 5 stars
Third party installers are the worst
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.took two reschedules & two visits to install. They did not want to carry up two stories of stairs. Just do your job!
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was not installed, I should be getting a refund!
No, I would not recommend this to a friendRated 1 out of 5 stars
Incomplete installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Steam installation was not completed for the dryer
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 5 out of 5 stars
Great job!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great job! Efficient, professional, and neat. And a very reasonable installation fee!
I would recommend this to a friend