Customer Ratings & Reviews

This is the first time I have used Best Buy's Geek Squad appliance repair services. It was excellent. Mike was timely, professional, and incredibly helpful. Not having a dryer during the holidays might be one of the more difficult household challenges I've experienced, but thanks to Mike our dryer is working. Plus, being a Best Buy Total member saved me a lot of money. I didn't know that I got a 20% discount on this type of service, and it is a welcome discount, especially at this time of year. The repairs were affordable. (I don't think I've ever said that before!)

These gentlemen were on time when the said they'd be at my home. They were very friendly and professional and HONEST. They explained what was broken and helped me to learn why the part broke so i could avoid the same thing happening again in the future. To me, their honesty was priceless!

Great service got my appliances in and setup quickly and professionally.

The repair crew was incredible. Very helpful and knowledgeable. I was very pleased with their service and the repair!

Had an issue with our dryer; so they came out and were fair and honest!

excellent service for 12+year LG washer. Decided to purchase new one rather than spend $500 for repair

The agent was early. He called first. Professional. The diagnostic was quick. Had to pay $50 with the Total Protection Plan. Determined the cost of the parts and labor wouldn't justify getting it repaired.

The dryer purchased from Best Buy stopped working for the third time in seven years. Our usual Geek Squad agent arrived and quickly diagnosed the problem and came up with an inexpensive solution. Also, the agent suggested that we have the dryer vent hose cleaned; it turns out that's been the culprit for all three problems. Only Best Buy/Geek Squad provides thorough service for appliances.

Joey the technician was very nice and took the time to explain what was wrong with our Whirlpool washing machine. This is the second time in 5 years that this machine has broke down. The first time it was under warranty but this time it wasn’t not sure I’d buy this name brand washer again.

This is the second time I have had to take off work to be home, only to have the appointments cancelled. This is unacceptable. Could have bought a new washer with the money I'm loosing not working.

We purchased a GE 1.4 Cu. Ft. Mid-Size Microwave for our company break room and we are very happy with its performance. We felt this mid-size microwave fit our shelf perfectly and gave us all the features we were seeking at a great value since it was on sale at Best Buy when we purchased it.

Best Buy sent a member of the Geek Squad to see about the knocking sounds my new washer was making. He added water hammers which really helped. He was on time, professional and knowledgeable. Harbison Best Buy is wonderful!

The dryer was having drying issues and they figured out where the problem was. There were very thorough with testing and it was in fact my vent in the wall.

The representative that came to the house to repair my item was very knowledgeable and professional. I will definitely ask for him again if needed.

Had a flood in my house, needed Geek Squad to make sure that appliances that got wet were still ok to use.

Very pleasant and knowledgeable service tech. He knew what was wrong in a very short period of time.

The unit is extremely easy to use with a wide range of load capability.

Great appliance for a new home.Easy to operate.Looks great on the counter.

The geek fixed the original problem but caused a different problem. The maintenance guys in my building did me a favor and resolved my issue. The geek guy removed a hose and could not replace it properly. I am glad the maintenance guys helped. No more water on the floor from the washer!!

Too new to tell. Still in the find the best setting mode.