Customer Ratings & Reviews

The delivery guys brought the appliances in the house and hooked up the electric . they did not hookup the tilt mechannism as required, don't have kids so no big deal. just an FYI

I wasn't happy with the installation since they were in rush to just deliver and install the range and leave without making sure it is installed correctly. I had to make my own adjustment.

The guys got the oven in place. Unfortunately it was scratched (though they recommended calling it in right away). Finally they didn’t install the non tip feature and the one we already had prevented the oven from being put flush to the wall.

The range installers seemed to be in a hurry and were not able to deal with the cord on the back of the range. They thought we would have to install a recessed electrical box in order for the range to fit. We called our handyman (who had cut the opening for the range) and he was able to manipulate the cord and slide the range all the way in.

Installers did a fair job putting the new range in but did not install a stabilization plate to prevent tipping and they said I should tell Best Buy that I didn't want it installed. Must have been too much work for them. The worst part is they removed the old stove and were supposed to haul it away but instead LEFT IT IN THE ROAD! Drove off without explaining anything. When I called, Best Buy said it must have been due to mouse droppings in the oven, which there WAS NOT. Always a problem with Best Buy - and no apologies or compensation! Will be my last purchase from Best Buy. They just don't seem to care after making a sale.

The installers, who did a wonderful job with installing the microwave, didn’t even attempt to install the oven, assuming it wouldn’t fit through the opening to the kitchen. In fact it was unbelievably simple. My husband and I installed it. All it required to fit through the opening was to take the oven door off. Yep That Easy. I would recommend the range though. Love it!

I am pretty disappointed in this installation. It took Best Buy 4 trips over a span of a month and a half to install the appliances I ordered. Even then, two of the appliances have large scratches on the stainless steel as if they were floor models. I am not sure I can use Best Buy again for my appliance purchase

Delivery was great.Delivery guys were very nice & respectful.Samsung range has issues with door being misaligned.

Back splash plate was not installed. It is been rescheduled to be installed on 24 November at 12 noon. The technicians were very professional.

This was the worst installation that I’ve ever seen. The technician installed my unit, and left the covering on. I have no idea what the unit look like. He was rude, came way past my installation time. I had to call him to see did he cancel. When he finally arrived on my street. He told me that he couldn’t find my home. When I asked him what street he was on he said Mimosa Dr. I told him that’s my street. I went to the door & he was sitting in my culdesac. I said sir I’m starting right here looking at you. I asked him did he see my Yukon Truck sitting in my front yard? He told me that he had never heard of a Yukon Truck. Then he left his bag here. I went to let him know he was pulling out of my yard so fast, until I literally flagged him down. That was the first time he was not rude when he realized that he left his equipment. I want Best Buy to send someone to take this covering off, because I have yet to see what the range hood looks like. Very dissatisfied ‼️‼️

This is the 5th Frigedaire induction range delivered. I am hoping this one works. The delivery guys Seth and Skylar are exceptional people and I would recommend them to anyone.

They delivered promptly. Had the old range removed for them and they hauled it away for the regular charge. Did not install because the counter had to be modified before the slide in would fit.

If I could give a this review a negative 5 stars, it would be more appropriate, mainly because I have not received the Samsung range as of yet, even though it was purchased 5 weeks ago! This is been the worst appliance fiasco that I’ve ever dealt with in my entire life, and I’ve ordered a few appliances before. I won’t go into the details, I hope eventually I will get a straight answer from Best Buy and the geek squad, which is a horrible, inept installation company, in my opinion from my experience with run arounds and we can’t do anything about that attitude, and get my range in my kitchen so it’s finally functional.

The equipment was not installed and the delivery guy told me that my installation would be refunded but I am still waiting for the refund.

I ended up re-adjusting the stove after the installers left. It wasn't level an looked awkward in the space.

Only installed the cord... didn't realize they couldn't install and level the stove because I was still waiting on my countertops to be installed but I guess worth it getting the cord installed so I don't have to figure that one out.

the install was just plugging in the range did not install tip guard or give to me to install left in truck.

They did install they just didn’t do all the stuff the sales person said they would. They didn’t check to see if it worked. I tested everything the sales person said they would do.

The back a has metal projections that keep it from reaching the wall so it's about 1/2 inch out. iF you want to stay flush forget it...

The installers didn’t seem to have good knowledge about the product. They didn’t even go over the basic functions of the range with the customer as they’re supposed to.