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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 1557 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers are satisfied with the Temperature Control Smart Mug² - 10 oz, particularly praising its temperature control, ease of use, and overall quality. The sleek design and available colors also receive positive feedback. However, some customers have expressed concerns about the battery life and the mug's size. Additionally, a few users have reported issues with Bluetooth connectivity and noted the mug's weight.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 1,557 reviews
  • Rated 5 out of 5 stars

    Total Member Pick Deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always wanted one. Got for a great deal as a Total Member! $100 off original price as the pick of the month for being a Total member. Paid $50. Like how it keeps my drinks at the exact temperature I want. Great battery when away from plate. If on the plate it has pretty much unlimited energy. Wish that on the Total pick you get to choose what color you want.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hot coffee!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a perfect gift for my dad and he loves Joe it keeps his coffee hot

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed this in my life...

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a slow coffee drinker and this is a life saver. I have one at home and at my office. No more sipping on room temperature coffee.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Too small, short battery life

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received this mug as a gift. The mug is 10oz which is too small for me and makes me choose a smaller size on my keurig if i want to add creamer. The mug dies very quickly unless you leave it on the charger. It doesn't usually even last for 1 cup of coffee for me. The heating causes my coffee (with cream) to build up a gross film on the sides of the mug

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best Mug Ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second ember one for home and one for work. stays hot for hours, sturdy, great looking.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice cup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. This is my favorite cup and I use it everyday. It keeps my drinks hot for most of the day. I would recommend it to everyone that likes hot drinks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ember mug

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife loves it. Keeps her coffee at just the right temp! Where she used to have to microwave just to finish a cup of coffee, now thats a thing of the past!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A really beautiful and innovative mug!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never thought a coffee mug would be something that I'd review, but this one left me with (almost) all good things to say. The design is super sleek and the ceramic is a nice feel. The bottom conductors matches with the design perfectly and the mug stays charged for A full day, if not more. My only concern is that after making your 10oz sized coffee in a Keurig, then adding creamer and sugar, the coffee rises right to the lid.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surprisingly Good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay, much better than expected. If you're looking at this you know what it does. It keeps you liquid refreshments at the temperature you want for much longer. It works very well. What was striking to me at first was the weight and seeming quality of the mug itself. Fantastic. Battery life feels a little short, the best use seems to be using the charger as a coaster next to your favorite place to imbibe. You will get more than an hour of life off the charger, but it's really nice to just put it down and keep it hot. Highly recommended.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Coffee Mug

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great coffee cup. Wish I would have gotten the 12oz because there’s no room got creamer. Keep coffee hot, must stay on charger for charge to last

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek and premium! Coffee stays warm for long! Worth it and perfect for a gift.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ember mug review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ember Electric Mug is a remarkable innovation for those who take their hot beverages seriously. This smart mug allows you to set and maintain your preferred drinking temperature, ensuring that your coffee, tea, or other hot drink is perfect from the first sip to the last. The build quality is excellent, with a sleek, modern design that fits well in both home and office environments. One of the standout features is the Ember's battery life, which is sufficient for a morning's worth of hot beverages. The charging coaster is a smart addition, keeping the mug powered throughout the day. The accompanying mobile app enhances the experience by allowing remote temperature control and customization. However, the price point might be a bit steep for some, and the mug requires regular cleaning to maintain its functionality. Also, its reliance on technology means it might not be as straightforward to use for those who prefer a simpler mug. Despite these minor drawbacks, the Ember Electric Mug is a luxurious, high-tech solution for anyone looking to keep their drinks at the perfect temperature.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good cup

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fpr keeping your coffee warm throughout the day

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Keeps your beverages hot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mug, keeps your beverage hot. I got the 10oz size, but the 14oz might have been a better choice for me. Only thought would be to have a more ergonomic handle. The thin profile of the handle is a bit tough to hold, and it’s a bit small for even my fingers to fit through.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommended for a hot coffee/ tea drinker!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used it everyday all day at work and I never run out of hot coffee/tea. Everyone thinks it is really cool.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    actually works

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought of this as rather frivolous - it was just a way to give myself something fun in the midst of the pandemic. However, it really does work and I use it almost every time I make coffee. I tend to get distracted and often end up throwing out coffee. With this, it's there, warm and waiting for me, when I get back to it. I do leave it on its charging coaster all the time if there is coffee in it. It has to have special handling - no dishwasher for it - and I wish it held a little more coffee. It only holds about 2 official coffee cups worth, not a big mug's worth

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Viola, thanks for taking the time to leave a review here! We're glad to hear you've been enjoying your Ember Mug and appreciate your feedback as we continue to improve - if you have any questions or concerns, please let us know! Ember

  • Rated 3 out of 5 stars

    Which one doesn’t belong!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty mug. Liking how it keeps coffee and tea warm. My issue is the length of time it takes to charge and the amount of time it holds the liquid warm at temp. It would be nice if there was a notification alert to when the cup is about to stop keeping my coffee warm due to battery dying. I’d also like the cup to have a brighter light to indicate when it’s charging or when it’s dying. Currently to see the light, the current kitchen lights need to be turned off. The indicator light is so far at the bottom, I need to bend down to see it in the day or turn off the lights. Also, the cup is not dishwasher safe. I’m a lazy man and when a cup like this is mixed with regular dishes, I want to grab all dirty dishes and put it in the dishwasher. Now I have to take my sweet time and identify which one of these don’t belong. It’s a fun game. You should try it!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Yes, it's worth the money if you like hot drinks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bought several of these the last 6 years. All are still working, But, the interior paint(?) in the inside is coming off from the only white one I have. The black one seems to be fine of the same age. You should also know the chargers start to fail after a few years, but can be fixed with a soldering iron if you are up for it. I recommend these to every person who asks about it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works very well!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this mug because my office is chilly and my desk is right next to a cold air vent, which always makes my hot drinks cold really fast. This mug keeps every last drop at the perfect temperature! I knocked off one star because setup was a bit if a hassle, the mug wouldn't stay connected to my phone (bluetooth). I had to reset the mug and reinstall the app several times. But once you set the temperature you want you don't need the app anymore.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Fred, thanks for taking the time to leave a review here! We're glad to hear you've been enjoying your Ember and appreciate your feedback as we continue to improve - if you have any questions or concerns, please let us know! Ember

  • Rated 5 out of 5 stars

    This is my second device

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a second Ember device for home because I liked the first one I got for the office so much. It’s simple to use and I look forward to slowly sipping my coffee. The only downside is that I should’ve splurged on the larger size. I tend to drink my coffee black but I do like to add milk to my tea. I don’t think the smaller size is adequate for drink and add-ins.

    I would recommend this to a friend
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