Customer Ratings & Reviews
- Model:
- CM191002US
- SKU:
- 10851355
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the Temperature Control Smart Mug² - 10 oz, particularly praising its temperature control, ease of use, and overall quality. The sleek design and available colors also receive positive feedback. However, some customers have expressed concerns about the battery life and the mug's size. Additionally, a few users have reported issues with Bluetooth connectivity and noted the mug's weight.
This summary was generated by AI based on customer reviews.
Expensive
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a high end product but the market is really small
No, I would not recommend this to a friend- Pros mentioned:Temperature control
Worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as a gift for my mom, she loves it and it keeps her coffee warm.
I would recommend this to a friend - Pros mentioned:Temperature control
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for my morning coffee! Keeps it at the perfect temperature!
I would recommend this to a friend - Pros mentioned:Overall performance
Smart buy !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased mug for gift. And sister loves it ! High recommend.
I would recommend this to a friend - Pros mentioned:Temperature control
Perfect coffee all day long
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps my coffee hot all day. No more running to the microwave
I would recommend this to a friend Don’t buy this!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor quality. The cup stopped charging within 6months. Best Buy does not offer Total tech protection on it. Took it to Best Buy, could not do anything about it. Had to trash it there
No, I would not recommend this to a friend- Cons mentioned:Price
Returned
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned becasue I felt I paid too much. I found on Amazon for less. It wasn't worth doing the price match.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Maxine, thanks for taking the time to write a review and providing this feedback. We're always are looking to grow and improve so if you have any other concerns, please email [email protected] so we can learn more!
- Pros mentioned:Temperature control
Excellent Product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this item. Keeps my coffee warm throughout my workday.
I would recommend this to a friend - Pros mentioned:Temperature control
Keep warm
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.According to my wife it does keep her coffee pretty warm
I would recommend this to a friend - Pros mentioned:Temperature control
High Maintenance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This coffee mug is lovely and sync’d easily BUT it is high maintenance. Read care instructions before you buy. And keep the saucer plugged in for charging which is how the coffee or tea stays hot. I don’t need a high maintenance cup. I’m on the go a great deal. Returned it.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Layla, thanks for taking the time to leave a review and share this feedback! We're always are looking to grow and improve so if you have any other concerns, please email [email protected] so we can learn more!
- Pros mentioned:Temperature control
Great product for specific need
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent mug. Keeps beverages at the perfect temperature.
I would recommend this to a friend - Pros mentioned:Temperature control
Great winter gift
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps my coffee at the perfect temperature at all time.
I would recommend this to a friend - Pros mentioned:Overall performance
Dbbd
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.10/10 best mug I have ever seen in my life 10/10 yessss
I would recommend this to a friend - Cons mentioned:Size
Inconvenient
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very small and you must have coffee table space and use your phone with an app
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you so much for writing a review! We appreciate your feedback and will pass this along to our team as we continue to improve!
- Cons mentioned:Battery life
Not Worth It!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within a month of use cup doesn’t hold charge. Tried all steps to reset and nothing works! May have been a bad cup but definitely won’t recommend to anyone specially for this price tag.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Thanks for leaving a review! We're so sorry to see that you're experiencing this with your Ember. Please reach out to us on our Ember Support site or at [email protected] so we can learn more!
- Pros mentioned:Temperature control
Good but not great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for my wife for Christmas, and she loves how it keeps the tea warm. The temperature keeps the tea "too warm" it does it go low enough for her to drink it comfortably, and the 10oz is wayyyy to small. Get the 14 it's a better buy.
I would recommend this to a friend - Cons mentioned:Battery life
No Good!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have bought now 3 of these mugs and they just dont last they either dont charge very well or stay charged for more then a hr or the paint peels off of them.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Chris, thanks for leaving a review and sharing this feedback. We are sorry to hear about the experience you had with your Ember Mugs and can certainly share this with our team! We're always are looking to grow and improve so if you have any other questions or concerns, please email [email protected] so we can learn more!
Probably should have purchased the next size up.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't think it keeps coffee as hot as I expected for very long. Purchased for my wife. She uses it so that's a plus.
I would recommend this to a friendNot what we expected
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointment. We like our coffee reasonably hot. Cup had difficulty holding temperature of coffee when cup was more than half full. As coffee was in cup for reasonable amount of time the cup seemed to heat reasonably well, but the creamer and honey would clump/gather/burn to the inside of the cup. Might not hurt anything but looked rather unappetizing.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for taking the time to leave a review here. We are sorry to hear about the experience you had with your Ember. At your earliest convenience please feel free to reach out to us at [email protected] so we can further troubleshoot the issue and get this fixed. We are happy to help you out!
- Cons mentioned:Battery life
Overpriced
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overpriced it’s worth like $30. Not $100. battery runs out quick..
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Linda, thanks for leaving a review here! We are sorry to hear that you are experiencing this with your Ember! The battery life does depend on a number of factors. If you feel your battery is draining faster than normal, please feel free to email [email protected] so we can learn more and find a solution for you! We would be happy to help!
