Customer Ratings & Reviews
- Model:
- CM191005US
- SKU:
- 11255219
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Not worth the price and terrible customer service
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this cup IN November 2023. I received an update notification, after the update my cup has not worked since.. This was on 1/17/24. I have sent three emails to Ember customer service for help . After I sent them a pic of the bottom of my cup (showing serial number) no one has reached out to me. I cup does not heat anymore.
No, I would not recommend this to a friendKeep warm coffee cup
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave this as a gift and it was very well received.
I would recommend this to a friendEmber coffee mug
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Keeps coffee nice and hot. Gets a little warmer towards the bottom. Compatible app is very convenient.
I would recommend this to a friendNot great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great idea in theory, however after a couple of weeks we now have to reset the Bluetooth connection everytime we use it and the return policy ended. 20 days into owning this and it's just a headache.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you for leaving a review and sharing this. We're sorry to hear about the experience you've had with your Ember and appreciate the feedback in regard to the app. We do want to assure you that the mug is functional without connection to the device, but if you're still experiencing issues, please reach out to us at support@ember.com - we'd be happy to help!
You Can't Go Wrong with this Mug!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love that this mug provides me with hot coffee every morning! Every sip is the same temperature, even an hour later!
I would recommend this to a friendUnhappy with this purchase.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mug itself is great but after only a few days, the connection to the mug via the software is non existent. Can be re-paired on another phone but eventually to the same results. Not satisfied.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you for leaving a review! We're happy to hear you've been enjoying your Ember so far and appreciate the feedback in regard to the app/connectivity. We do want to assure you that the mug is functional without connection to the device, but if you're still experiencing issues, please reach out to us at support@ember.com - we'd be happy to help!
Best mug ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this mug! I no longer need to make multiple trips to the microwave to heat up my coffee!
I would recommend this to a friendSolid Mug
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as advertised. Bought for my wife and she loved it, keeps her coffee hot for a long time
I would recommend this to a friendNice mug, but for the price isn't worth it :(
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a nice mug, however short battery. Expensive mug for what it is...
No, I would not recommend this to a friendCoffee Mug
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery didn't last long and it takes too long to charge
No, I would not recommend this to a friendMug
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While it did exactly as advertised the 145 degree temperature was not hot enough for my wife. So if piping hot hot or tea is what you desire then this may not serve your need.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for leaving a review and sharing this! We appreciate your feedback in regard to the temperature range as we continue to improve - if you have any questions or concerns, please let us know!
Expensive
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a high end product but the market is really small
No, I would not recommend this to a friendnot worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it did not hold a charge for very long at all before saying low battery, ended up returning. not worth it
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you so much for writing a review! We appreciate your feedback and will pass this along to our team as we continue to improve!
Don’t buy this!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor quality. The cup stopped charging within 6months. Best Buy does not offer Total tech protection on it. Took it to Best Buy, could not do anything about it. Had to trash it there
No, I would not recommend this to a friendso sleek and good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.really really love it, set it up for my mom quickly! she will use it for tea
I would recommend this to a friendWorth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as a gift for my mom, she loves it and it keeps her coffee warm.
I would recommend this to a friendGreat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for my morning coffee! Keeps it at the perfect temperature!
I would recommend this to a friendPerfect coffee all day long
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps my coffee hot all day. No more running to the microwave
I would recommend this to a friendExcellent Product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this item. Keeps my coffee warm throughout my workday.
I would recommend this to a friendKeep warm
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.According to my wife it does keep her coffee pretty warm
I would recommend this to a friend