Customers commend the Temperature Control Travel Mug for its excellent temperature control capabilities, keeping beverages hot for extended periods, and its ease of use and appealing design. However, some customers express concerns regarding the battery life, price point, and the durability of the lid. A few also mention the mug's size as a potential drawback. Overall, the product receives positive feedback for its core functionality but faces criticism in several areas needing improvement.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 437 reviews
Cons mentioned:
Battery life
Rated 3 out of 5 stars
Battery life is short
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have both the travel mug and the home mug. The home mug works out better because I usually finish my coffee earlier and can keep it on the charger. I take the travel mug to work and takes sips throughout the morning. Coffee really only stays warm for the first hour. I will need to bring the charger for longer usage. I think the new version may have longer battery life.
No, I would not recommend this to a friend
Brand response from Ember, Inc.
Posted .
Hi Ben, thanks for leaving a review here! We are sorry to hear that you are experiencing this with your Ember! The battery life does depend on a number of factors. If you feel your battery is draining faster than normal, please feel free to email [email protected] so we can learn more and find a solution for you! We would be happy to help!
Pros mentioned:
Temperature control
Cons mentioned:
Battery life
Rated 4 out of 5 stars
Battery
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I wish the battery lasted longer. The cup is amazing. Options are still somewhat limited.
I would recommend this to a friend
Pros mentioned:
Temperature control
Cons mentioned:
Battery life
Rated 1 out of 5 stars
Great concept, very very poor execution
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
So I got this mug as a gift in October as a birthday gift, didn't get time to open it up until now. I was very very excited on the first day as it just seemed to solve my problem of a scalded tongue (temperature control) or hot coffee getting cold. It worked great on the first day so my wife got excited and got hers from best buy. Luckily I returned hers but could not return mine as return window is passed.
Now the real issue of me giving it one-star battery drains within 30-40 minutes of usage, making it useless, It's like it should be always on the charger.
I was very excited on getting this, but it's useless for me now.
No, I would not recommend this to a friend
Pros mentioned:
Ease of use, Temperature control
Rated 5 out of 5 stars
A life changer for coffee lovers!
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
My Wife absolutely loves this mug.. As a coffee aficionado, she won't drink out of any other container now.. Her coffee is always at the perfect temperature for her.. Easy to charge almost anywhere..
I would recommend this to a friend
Pros mentioned:
Temperature control
Cons mentioned:
Battery life
Rated 4 out of 5 stars
Great product
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great product, keeps drinks very hot! Only issue is the battery life
I would recommend this to a friend
Pros mentioned:
Ease of use
Cons mentioned:
Battery life
Rated 5 out of 5 stars
Hot coffee!
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Received this as a gift, and I love it! Would have purchased one for myself if not having been gifted one. Easy to use and the app is easy to navigate. Connects to my phone with zero issues. Only complaint would have to be the battery doesn’t last as long as I would like it too.
I would recommend this to a friend
Cons mentioned:
Battery life
Rated 3 out of 5 stars
Nice mug but needs improvement
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I enjoy drinking my coffee with the travel mug but the technology needs improvement. The bluetooth on the travel mug seems to be off when trying to connect with my phone most of the time, also travel mug highest temperature is 62.5 degrees celsius. If you leave your coffee for a couple of hours and it’s cold the travel mug would say it’s empty while it’s full half way, I would like the travel mug 3 to have more on high temperature and better battery life.
No, I would not recommend this to a friend
Cons mentioned:
Battery life, Size
Rated 2 out of 5 stars
Neat product but no battery life
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It worked great the first two times I used it, but since then the battery has about 10 minutes of life, if that. Will work if you keep it on the charger, which I suppose is fine for the home office. Also the volume is really small; you’ll find yourself sizing down on anything you drink to make it fit. Overall, very expensive for what you get.
No, I would not recommend this to a friend
Pros mentioned:
Ease of use
Cons mentioned:
Price
Rated 5 out of 5 stars
Great cup for hot drinker users!
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Heats up pretty quick, taste is delicious. Extremely easy to use. This is really made for those who ONLY like to drink hot drinks on a daily. It’s pretty expensive and it will definitely show it if you‘re not a constant hot drinker user.
I would recommend this to a friend
Pros mentioned:
Temperature control
Cons mentioned:
Battery life
Rated 2 out of 5 stars
Didn’t work even when charged
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love the idea of a heated coffee mug! As soon as I got home I plugged it up and wanted to test it right away but it didn’t work. The battery would say charged when on the charger but as soon as I went to turn it on it showed the battery was empty. Sadly I had to return it because the price is way to expensive for a cup that doesn’t work.
No, I would not recommend this to a friend
Cons mentioned:
Battery life
Rated 2 out of 5 stars
Love the concept but it needs improvements
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Posted . Owned for 7 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I received this as a Christmas gift from my husband last year because I typically warm up my coffee 2-3 times. I so badly wanted to love it, I do love the concept but I just couldn’t justify paying $170 with tax when the battery only lasted an hour. The battery life needs to be longer especially for that price tag. I keep checking for a new & improved product because I would definitely invest in one, once they’re able to extend the life of the battery.
No, I would not recommend this to a friend
Brand response from Ember, Inc.
Posted .
Hello Mimi, thanks for taking the time to leave a review. Battery life depends on a number of factors, but we can typically expect 2 hours at a target temperature of about 130°F. If you are feeling like the battery is draining faster than normal, please email [email protected] so we can learn more!
Cons mentioned:
Battery life, Size
Rated 3 out of 5 stars
not bad
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Posted . Owned for 6 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
battery dont last for long time and size is small. overall isn't perfect
No, I would not recommend this to a friend
Cons mentioned:
Battery life
Rated 2 out of 5 stars
Overpriced, below mediocre travel mug
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
the only reason why i got this was because it was on Deal of the Day Sale. Even so, I feel like its wayyyyyy over priced at $79.99 on that day (usually $150 on reg price before taxes).
The battery dies really, really fast, and it relies a lot on the battery to keep the drink warm. In my opinion, even the cheapest thermal tumbler does a better job at keeping the drink warm.
There have also been multiple times already when ive just taken it off my keurig brewer and the led lights, as well as the app would tell me that the cup is empty, and what i found to be the only way around it is to turn it off then back on for no less than 3 times before it actually works. The only cool thing i can possibly point out are the LED lights thats pretty much the only thing that makes it customizeable.
No, I would not recommend this to a friend
Brand response from Ember, Inc.
Posted .
Hi there, thank for taking the time to leave a review here. We are sorry to hear about the experience youve had thus far! At your earliest convenience please feel free to reach out to us at [email protected] so we can further troubleshoot the issue and get this fixed. We are happy to help you out!
Pros mentioned:
Temperature control
Cons mentioned:
Battery life
Rated 5 out of 5 stars
Good mug for keeping drinks hot
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great mug. Keeps drinks hot for quite a while, but don't use it to heat up a drink, it will drain the whole battery very quickly and not get the drink very hot.
I would recommend this to a friend
Pros mentioned:
Ease of use, Temperature control
Rated 5 out of 5 stars
Great thermal mug
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It works exactly as advertised and keeps coffee hot for a long time. It's easy to use and easy to clean. The companion app even alerts you when the battery is low.
I would recommend this to a friend
Pros mentioned:
Ease of use, Temperature control
Rated 5 out of 5 stars
Excellent travel companion
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Keeps my coffee hot for two hours. Overall build quality is great. The app makes it easy to control temperature and updates. Overall I would absolutely recommend.
I would recommend this to a friend
Cons mentioned:
Lid quality
Rated 4 out of 5 stars
Cool Mug.
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Posted . Owned for 7 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great Mug! Wish it didn't glitch for only owning for less than a year and the lid collapsed and broke. Luckily I reached out to the company and they happily, and quickly, sent me a replacement.
I would recommend this to a friend
Brand response from Ember, Inc.
Posted .
Hi Luis, thanks for taking the time to leave a review here! We're glad to hear you've been enjoying your Ember and our CX team could help! We appreciate your feedback as we continue to improve - if you have any questions or concerns, please let us know.
Pros mentioned:
Temperature control
Rated 5 out of 5 stars
Great product enjoy it so much
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this mug for my husband November 5th 2019. During the covid-19 crisis we went for groceries, and it was taken out of our cart. Broke my heart my husband enjoyed the mug so much. It kept his Coffee hot at the perfect temperature. He showed it off at his office. I decided to buy him another one instead of getting me the smaller one and it was worth it for him to have that coffee just the way he likes it. I can't say enough good things about this product
I would recommend this to a friend
Pros mentioned:
Temperature control
Rated 4 out of 5 stars
Works great
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Keeps your drinks at the temperature you prefer to drink it at does exactly what it says great if you keep it on the coaster still has a good amount of time off the coaster
I would recommend this to a friend
Brand response from Ember, Inc.
Posted .
Hi Ambie, thanks so much for sharing! We're happy to hear you've been enjoying your Ember!
Pros mentioned:
Ease of use
Cons mentioned:
Battery life
Rated 5 out of 5 stars
Practical mug
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Doesn't take too long to charge. Wish it lasted longer. Must integrate a cooling option to keeps things cold. Easy to open and close top.