Ember - Temperature Control Travel Mug - Matte Black

Hello All, Like most people here I like to explore new items that are cool that are designed to make life easy or better. In this case the price tag does not meet expectations. I bought both the Travel and Ceramic Mug and found that the Travel mug's battery discharged faster than the ceramic Mug. So I did some tests and sent it off to ember support to see if they can replace or repair my mug. Here are my results. Test 1 - Cold to Hot Both Mugs 100% Battery Liquids - 78 Degrees F Desired Temperature - 132 Degrees F Results: 30 Mins in to the test: Ceramic Mug - 65% Battery Travel Mug (With Lid On) - 0% Battery Test 2 - Maintaining a temperature Both Mugs 100% Battery Liquids - 141 Degrees F Desired Temperature - 141 Degrees F Results: 10 Mins in to the test: Ceramic Mug - 95% Battery Travel Mug (With Lid On) - 78% Battery 45 Mins into Test: Ceramic Mug - 50% Battery Travel Mug (With Lid On) - 0% Battery Working with their support team they claim that's the expected results about 1 hour of usage from the travel mug, and they where amazed how the ceramic mug was over performing… Well if the price of having a drink at the same temperature for less than an hour for $160 USD, then please count me out. I could by a decent travel mug that holds more liquid for under $60 USD. So thanks ember for wasting my hard earn money on a product that is not worth the price

I purchased this $150 mug with the expectations that this will exceed my experience with a standard Thermos or Contigo travel mug. But, all I've discovered is a very expensive solution to a simple problem. Over-enginneering is the catch-phrase that comes to my mind. Mug is the size of a 16oz mug, but only holds 10oz. I poured my keurig brewed (for temp comparison) coffee straight into my mug. Turned my mug on after about 45min to make sure my piping hot coffee doesn't get luke-warm after this time, so I set temp to 134°F (Ember recommended coffee temp) and watched as the coffee went from 91° (went cold faster than most mugs) and to 129° before the battery died. I kid-you-not, the battery was totally drained in about 15min of warming back up to 134°. It actually never reached it before it died on me. Plus, when I rolled my eyes at this failure, I popped the lid and got sprayed with hot coffee due to the building pressure of the rising heat. Now, it's an hour into my work day and I have a $150 coffee mug that doesn't keep my coffee hot. I own Ember's ceramic tempature control coffee cup and that thing is 110% worth the $60ish I paid for it, but I would even pay $30 for this Ember travel mug. I'm going to return this mug back to Best Buy, get my money back and buy a nice Contigo travel mug that's matte black and keeps my coffee warmer for 4-6 hours. Saving me $120 to better spend elsewhere.

So my wife likes hot coffee. REALLY hot coffee. I got this thinking it would keep her coffee hot, rather than having her micro it 3-6 times while she drinks it. First, setting the temperature is hit or miss- sometimes it works, sometimes not. We left it sitting on the charger and not only did it go to 117 (that is BAD!), but it lost charge! It seems to charge on its own schedule. But the biggest defect is the "spilless" top. Yes, it is pretty spilless- I held it upside down full of coffee to get the serial number when contacting tech support regarding ours (no reply yet, but is only 24 hours on Christmas week- cut them some slack!). But when you pop the lid open, it ALWAYS sprays just a bit of coffee. EVERYWHERE. Pop IS the key word- it POPS and sprays. So dont wear white when using this. It also takes 10 minutes to get from 130 (where our coffee maker makes coffee) and 145 (where my wife likes it). She feels it is easier to just micro it and have coffee in 30 seconds. Finally, the price. OH MY GOD! 150 for a coffee mug? REALLY? Once the uniqueness wears off, you will realize this is not that. Honestly, if the mug were 50 and the travel mug 80 it would be overpriced... Our final evaluation- this solution is NOT worth the hassle factor not the price- the solution is more of a hassle than our problem.

Ok... Here's the skinny... POSITIVES: Mug is really state of the art and very tech cool. I love the concept and it is really smart. NEGATIVES: WITHOUT using the battery my coffee only stays hot to warm for about 1hr-1.5hrs. My $15 travel mug will keep my coffee HOT for about 3hrs. Warm 6hrs later. So the thermal side of the mug is not very good. I expected a lot more for a $160 travel mug. Battery only lasts around 3hrs. Coffee stays hot to warm for about for about another hour. So... as indicated, the thermal side of the travel mug is not very good at all. It does not retain it's heat and therefore uses the heater and the battery more than it should. A good thermal travel mug, with a battery to keep it warm, should last all day if the heat does not escape the mug. Period. But.... that's just my opinion. I am sure there are others out there that keep the mug on the charger or get a charger for their car. For the money I shouldn't have to. Neither should you.

I loved the idea, and expected great quality for $150. I received the mug from Best Buy for Christmas and after the second use the lid broke and the mug malfunctioned. It said cup was empty when is was not and would not turn on unless I placed in the charger first. Also, it would not pair with my phone. The app just drained my cell battery and never worked. Also, the mug battery did not last my 30 minute ride to work. I put hot coffee in and did not have heat further, just maintain temperature and it was toast by the time I got to work. Therefore, I figured I got a lemon or it was dropped, and I exchanged for another. The second time around it functioned normally, but again the lid cracked and was useless, fell right through the middle of the mug. This was after only using it twice! The lid is terrible design, the last thing I want to do is touch where I am drinking. Quality is not there, DO NOT BUY!

After stalking this mug for a while I must have given enough hints to my loved ones to have gotten it for Christmas. It does everything it's supposed to....when the battery is not dying. I commute about 20 mins daily from home to work and it's usually dead by the time I get to the office. I wrote Ember they wrote back with this long excuse of how there are so many variables (i.e. temperature outside, the temp of the liquid you pour inside the cup, etc) all the things the company doesn't warn you of before the purchase. After writing them about my dissatisfaction, they asked me to send the mug in for testing. I did, they sent it back saying nothing was wrong with it. I enjoy the mug, but with less than a 30 min battery life, I cannot recommend it.

Originally I wanted to buy a white one but Best Buy only had black. I’m glad that I got the black one. The drink will stay at the temperature you select using the dial at the bottom of the cup or on the Ember app. Once charged it will cool the drink down to desired temp and maintain it there for approx 2 hours. However since I work at a desk I just leave the cup in the charging dock and it keeps it warm all day. I ended up buying two so I can have one at home too. My second one is white and it stains on the outside pretty quickly, wish I would have gotten a black one instead. One only thing is if you are traveling more than 2 hours, the battery will die and no way to charge it as there is no car charger for it. I’d be happy to change it to 5 stars when they come out with the car charger.

This product is simply amazing. What people don't understand is its purpose! This is not a coffee heater or something that just keeps your coffee hot. So long story short, this is not supposed to heat up your coffee. This cup actually lowers the coffee temperature to the desired one, between 130-150 (Where you wouldn't burn your mouth) and then keeps it there for about 1:30 hours. And that's plain amazing, because regular coffee cups, have very hot coffee in the first 10 mins, okay coffee for the next 10 mins and then cold coffee for the rest of the time. With this product you have the same coffee throughout. p.s some people say that it doesn't stay longer than 1 hour, the truth isif you are a true coffee person, you will have finished the coffee a lot before the battery runs out