Ember - Temperature Control Travel Mug - Matte Black
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Description
Features
12 fl. oz. capacity
Holds plenty of your favorite beverage.
Simple set-up
Just rotate the dial at the bottom of the mug.
Temperature and time control
For enjoying your favorite hot beverage at your perfect temperature, on your own time.
Built-in battery
Maintain your perfect drinking temperature in Ember Travel Mug for approx. 2-hours on a single charge, or all day on the included charging coaster.
Quick cleanup
Dishwasher safe lid and hand wash body for easy maintenance.
Customization with smartphone app
Allows you to remotely change your temperature, "name" your mug, create presets, and choose notification preferences*.
* Requires: BTLE v4.0 or later; iOS 8 or later; Android "X" or later.
Apple, the Apple logo is trademark of Apple,Inc., registered in the U.S. and other countries. App Store is a service mark of Apple, Inc.
Android, the Google logo is trademark of Google, Inc., registered in the U.S. and other countries. Google Play is a service mark of Google, Inc.
What's Included
- Ember Temperature Control Travel Mug
- Quick Start Guide
Manuals & Guides
- Quick Start Guide (PDF)
Key Specs
- MaterialOther
General
- Product NameTemperature Control Travel Mug
- BrandEmber
- Model NumberTM15
- ColorMatte Black
- Color CategoryBlack
Dimension
- Product Height8 inches
- Product Width3.1 inches
- Product Length3.1 inches
- Product Weight16 ounces
Design
- Care And Cleaning InstructionsDishwasher-safe parts, Hand wash
Material
- MaterialOther
Warranty
- Manufacturer's Warranty - Parts1 year
- Manufacturer's Warranty - Labor1 year
Other
- Capacity12.5 ounces
- Number Of Pieces Included1
- UPC852920007047
Customer reviews
Rating 3.7 out of 5 stars with 436 reviews
(436 customer reviews)Rating by feature
- Value3.4
Rating 3.4 out of 5 stars
- Quality4.0
Rating 4.0 out of 5 stars
- Ease of Use4.0
Rating 4.0 out of 5 stars
to a friend
Features
Value1 out of 5Quality5 out of 5Ease of Use2 out of 5Rated 3 out of 5 stars
Heats up - short battery life -Not worth the money
||Posted .Owned for 2 weeks when reviewed.I wanted to like this product. The more I use it the less I like it. The good: it does heat up the coffee, it is sturdy, does not leak, looks nice. The bad: heats up slowly. For instance, with creamer takes a while to get up to temperature si ve the cold creamer bring the coffee temperature down after it brews. It also thinks it’s empty when the coffee is there. Once it heats up and you open to drink the coffee splatters everywhere because of the pressure built up. Makes a mess. Your clothes will be splotched. I put my hand over it and of course all over my hand then need to wash off. If you’re driving this is bad. See what I mean. The battery will last enough to only heat the one time then Luke warm coffee if you don’t recharge. The charger works as expected with reasonable recharge time. A great concept but too expensive for so many drawbacks and I bought it on sale! I’ll keep a look out Ember. Ball is on your court. You can do it.
Features
Value1 out of 5Quality5 out of 5Ease of Use2 out of 5No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you so much for taking the time to leave a review here. We are sorry to hear about the experience you had. At your earliest convenience please feel free to reach out to us at support@ember.com so we can further troubleshoot the issue and get this fixed. We are happy to help you out!
Rated 1 out of 5 stars
Battery doesn't last long
Posted .Hello All, Like most people here I like to explore new items that are cool that are designed to make life easy or better. In this case the price tag does not meet expectations. I bought both the Travel and Ceramic Mug and found that the Travel mug's battery discharged faster than the ceramic Mug. So I did some tests and sent it off to ember support to see if they can replace or repair my mug. Here are my results. Test 1 - Cold to Hot Both Mugs 100% Battery Liquids - 78 Degrees F Desired Temperature - 132 Degrees F Results: 30 Mins in to the test: Ceramic Mug - 65% Battery Travel Mug (With Lid On) - 0% Battery Test 2 - Maintaining a temperature Both Mugs 100% Battery Liquids - 141 Degrees F Desired Temperature - 141 Degrees F Results: 10 Mins in to the test: Ceramic Mug - 95% Battery Travel Mug (With Lid On) - 78% Battery 45 Mins into Test: Ceramic Mug - 50% Battery Travel Mug (With Lid On) - 0% Battery Working with their support team they claim that's the expected results about 1 hour of usage from the travel mug, and they where amazed how the ceramic mug was over performing… Well if the price of having a drink at the same temperature for less than an hour for $160 USD, then please count me out. I could by a decent travel mug that holds more liquid for under $60 USD. So thanks ember for wasting my hard earn money on a product that is not worth the price
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .The Ember Travel mug was made to create the best drinking experience by allowing you to choose your ideal drinking temperature. The Ember works by pouring in hot liquid, then through temperature regulation keeping it at a specific degree between 120°F and 145°F.
Battery life depends on a number of factors, such as pouring temp, adding creamer, etc. We typically expect about 2 hours with a target temperature of about 130°F, which is a popular preferred temperature. On the coaster, the mug will keep the perfect temperature all day!
Rated 1 out of 5 stars
Horrible battery life
||Posted .The mug battery would die on my second cup of coffee. I suggest buying a thermal mug. Do not waste your money!
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hello Dmullins, thanks for taking the time to leave a review. Battery life depends on a number of factors, but we can typically expect 2 hours at a target temperature of about 130°F. If you are feeling like the battery is draining faster than normal, please email support@ember.com so we can learn more!
Features
Value1 out of 5Quality1 out of 5Ease of Use1 out of 5Rated 1 out of 5 stars
Ember Error Message
||Posted .I bought it for my husband for Christmas. It worked for about two weeks and then it started displaying the ERROR message and has not worked since. We tried resetting it and everything. I've contacted Ember and I'm waiting to hear from them.
Features
Value1 out of 5Quality1 out of 5Ease of Use1 out of 5No, I would not recommend this to a friendRated 4 out of 5 stars
Great if you work at a desk
||Posted .Originally I wanted to buy a white one but Best Buy only had black. I’m glad that I got the black one. The drink will stay at the temperature you select using the dial at the bottom of the cup or on the Ember app. Once charged it will cool the drink down to desired temp and maintain it there for approx 2 hours. However since I work at a desk I just leave the cup in the charging dock and it keeps it warm all day. I ended up buying two so I can have one at home too. My second one is white and it stains on the outside pretty quickly, wish I would have gotten a black one instead. One only thing is if you are traveling more than 2 hours, the battery will die and no way to charge it as there is no car charger for it. I’d be happy to change it to 5 stars when they come out with the car charger.
I would recommend this to a friendFeatures
Value2 out of 5Quality3 out of 5Ease of Use4 out of 5Rated 3 out of 5 stars
Nothing does what it does, but its overpriced
||Posted .Owned for 4 months when reviewed.Has worked so far but the lid eventually stopped working (it wont stay open) and occasionally it just doesn't turn on even though it is at full charge. I have heard other people encounter this as well. Would not really be an issue if the replacement lids were in stock; but they arent... But I have to say. It works. I always used to have to throw away coffees because I would forget about them for 30 minutes and find them too cold. This solves that issue. Additionally this solves the issue of burning your mouth since it tells you the exact temp and will even send a notification to your phone when that happens. No more scared taste tests where you inevitably burn your tongue trying to see if its safe to drink. Don't get confused though, this is not something to heat up cold coffees. You can sometimes do that but it will tank the battery. I see a lot of people not look into this before buying it just to complain it doesn't do what it never said it did. I really hate the price, its really just a $20 peltier plate from Alibaba and (maybe) a $15 battery within a $10 aluminum mug. But because they somehow convinced the US patent office this was some original invention, no one but companies in Asia who are not subject to US law can make a competitor. Thus if you want the features I outlined above, you need to pay the egregious price.
Features
Value2 out of 5Quality3 out of 5Ease of Use4 out of 5I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hello, thank you so much for taking the time to leave a response here! We're so sorry to hear about the experience you've had with your Ember and would love the chance to assist in resolving this for you! Please reach out to us directly at support@ember.com so we can assist you further!
Rated 4 out of 5 stars
Great
||Posted .This mug is shortlisted as one of my Favorite Things, right after my dog. It's so nice to make a cup of coffee and then get busy doing something else, and when I come back to it my coffee's still a perfect 140°, right where I left it. Also of great importance, I was an early backer on their crowdfunding campaign, and when one of their early prototypes failed, they couldn't have been quicker to replace it. Great people!
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Matt, thanks for leaving a review here! We're glad to hear you've been enjoying your Ember - if you have any questions or concerns, please reach out to us directly at support@ember.com so we can assist you further!
Features
Value2 out of 5Quality4 out of 5Ease of Use5 out of 5Rated 3 out of 5 stars
Keeps coffee hot........ with the charger.
||Posted .Owned for 3 weeks when reviewed.So I really wanted to love this, the idea of it is amazing but in practice it falls short. I bought two of these on sale, one as a gift and the other for myself that I eventually returned. The ember mug does an excellent job of either getting your coffee hot or keeping it hot but the one major downside it has, that eventually caused it’s return, was the battery life. With freshly brewed coffee at a temperature of 135F the mug would last around 1hr before the battery would called it quits. If connected to the proprietary charging base this was no problem but if on the go (or work in my case) this does become a bit of a pain. The battery issue would be less of a problem if the mug was better insulated. After about 20 or 30 minutes of the battery dying (with the included lid on and closed) my drink would already be noticeably cooler. If they improved the battery life, tweaked the insulation, and changed the charging base to be more universally compatible (QI) this would be a 5 star item. As is, I would recommend to wait for an updated version.
Features
Value2 out of 5Quality4 out of 5Ease of Use5 out of 5No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Sam, thanks for taking the time to write a review and providing this feedback. We're so sorry to hear about the experience you've had with your Ember. We're always looking to grow and improve so if you have any other concerns, please reach out to us on our Ember Support site so we can learn more!
Q: QuestionCan it heat up room temperature water?
Asked by Mm.
- A:Answer Hi Mm, Although Ember Mugs can heat up water, this will rapidly drain the battery. Instead, Ember Mugs are designed for you to set and maintain the preferred temperature of your hot beverage. Best, The Ember Team
Answered by Ember, Inc.
Q: QuestionIs this product repairable? When service life of battery is complete can it be replaced by the user, or is this a disposable product once it fails? (like airpods, unservicable)
Asked by Diamonstar.
- A:Answer Unfortunately, this product seems fragile. My lid broke only after a second use. I asked Ember about it and never heard back so, I'm afraid this product is "AS IS"
Answered by ARDC
Q: QuestionDoes the travel mug with the adjusting ring at the base operate without the need for the App? I have an old phone, and the App might not work on it, do I HAVE to use the App?
Asked by DJDrew.
- A:Answer Yes! You can use the Ember Travel Mug without a mobile device. You can change your temperature by simply rotating the temperature dial on the base of the mug.
Answered by TetsuoShima
Q: QuestionWhat does it made from?
Asked by Victoria.
- A:Answer The material used for this travel mug is stainless steel and plastic.
Answered by CommunityAnswer
Q: QuestionWill this charge on the small ember mug's charge pad? bc if so it's saving me 80$ and I can just buy the travel one alone
Asked by SavageEagle001.
- A:Answer Yes it does!!!
Answered by Kat103d
Q: QuestionWhat is the difference between mug 1 and 2?
Asked by mark.
- A:Answer Honestly, just the amount of time it is able to keep the drink hot/warm. The 1 gen can keep the drink warm for 2 hours, the 2 gen can for 4 hours.
Answered by Paul
Q: QuestionWhat is the halo lid used for with the travel mug? Is the charger plate extra in terms of cost when ordering the the travel mug?
Asked by Mary.
- A:Answer Hi, The Travel Mug comes with a closable lid while the halo lid is open, allowing you to better enjoy the aroma of your favorite hot beverage. A charging coaster is included with every Ember Mug purchase. Best, The Ember Team
Answered by Ember, Inc.
Q: QuestionWhat's the highest temperature this can go? I've got a friend who likes her coffee REALLY hot.
Asked by Maxine.
- A:Answer The highest temperature the Ember travel mug can go is 62.5 degrees celsius. Which isn’t that hot, If you are looking for a travel mug they can Heat to higher temperate then it would be the cauldryn coffee smart mug. Hope that helps God bless
Answered by Joeyardie