“Is this product repairable? When service life of battery is complete can it be replaced by the user, or is this a disposable product once it fails? (like airpods, unservicable)”

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• Unfortunately, this product seems fragile. My lid broke only after a second use. I asked Ember about it and never heard back so, I'm afraid this product is "AS IS"

  Answered by ARDC 5 years ago

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• I have had my Ember coffee mug for two years. Recently the prongs became depressed, when I contacted Ember, they immediately reached back to me. They offered to ship a new coaster for free. They have always promptly answered my questions and be courteous. I highly recommend their products and service.

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  Answered by Starr9003 4 years ago

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