Main Content

Customer Ratings & Reviews

Emerald - 5.2L Digital Air Fryer - Black-Angle_Standard

Emerald - 5.2L Digital Air Fryer - Black

Model: SM-AIR-1804SKU: 6247211

Customer rating

Rating 4.6 out of 5 stars with 447 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 447 Reviews
  • Rating: 1 out of 5 stars

    E2 Error code. Melted my extension cord

    Posted
    Jahn34
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I used this air fryer for less than 2 months (5-6 times total) and the air fryer started giving me “E2” codes every few minutes. I would set a separate timer on my phone and come back after 15 minutes only to see that it only cooked for a couple minutes. I had to keep restarting the fryer to finally finish cooking the food. And because of the smell of smoking oil i decided to use an extension cord and use it outside. The plug got so hot it melted the inner part of the extension cord and i had to use pliers to rip it the plug outand still took considerable effort. And heres the worst part. I couldnt find any info about emerald to get a manufacturers warranty so i called best buy and talked to 5 different people over 2 hours to get the manufacturers phone number. I called 6 different phone numbers and they were either some ac repair company, car rental, membership to a club, out of service number and etc. The last supervisor said there is nothing they can do for me since they cannot get the manufacturers number and im left on my own. Bestbuy sells and advertises products with 1 year manufacturer warranty but dont ever count on that warranty for a company like emerald. Bestbuy, you have lost my business forever as well

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    do not trust cooking times

    Posted
    Curious
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The following foods were used in this review: frozen and thawed chicken wings, thin frozen french fries, fresh broccoli, fresh cauliflower and a ribeye steak (fresh). We used the cooking times that were listed in the book, that said and based on our experience with this product, the cooking times listed were inaccurate. Depending on what we cooked, we had to add additional cooking times of between 25% and 75% more than what the book listed. You should not use the fill to line if you want crispy chicken wings or french fries, one or two layers max. I cooked a bone-in ribeye steak, it took approximately 20 minutes, but the steak came out with crispy edges and a perfect medium (pink in color) The basket/ tray could only handle one ribeye steak at a time. With four people in our family, I put the other three on the grill. We made several trial and error attempts with the food we cooked before we got the perfect crispness we wanted to achieve. The clear safety cover on the handle broke after two uses. All the information above occurred within two weeks of owning this product. I will say that the product was delivered to my home within 6 days of ordering the product, using free standard delivery.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Love it but not sure

    Posted
    Toritori
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this item recently on the deal of the day. The price was great the fryer works well. But there are some problems. When there I purchased this item recently on the deal of the day. The price was great the fryer works well. But there are some problems. When there too much food in the fryer it gets an error to code. I’ve tried finding the manufacture but there is not a Customer service number for the company. I find it odd and strange that Best Buy would sell an item and there’s no way to get in touch with the manufacturer at all the only option is to return it during the store grace period. For that reason alone I would say do not purchase

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Fryer with a deep pan

    Posted
    Jago

    We have been using this fryer for a few weeks now and I must say that we are in love with it. My only wish was that is was bigger! The pan to hold the food is about 10 inches across and 5 inches deep. We have been able to cook about 10 chicken wings at a time, but we have only covered the bottom of the pan and have not layered them in there...not sure if it will cook that way or not. But after they are cooked, they are very good. This thing has lots of power and cooks very thoroughly. Clean up is easy and the non-stick trays work pretty well. They seem like they might scratch if you use an abrasive sponge. My only gripe is the cooking tray handle is a bit flimsy and bends pretty easily. Other than that, it's a great way to cut down on the amount of oil in your food.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great alternative to a real fryer

    Posted
    ShaunOrlando
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is our second air fryer and I was able to pick it up on sale for around $80 which was a steal. The size of this one is bigger than our first one and cooks great. We typically use it to make homemade chicken wings which it works great for. These are also great for heating up restaurant left overs that have been fried like fries or chicken tenders. It also does great to cook frozen chicken nuggets, tenders, tater tots, or fries for a quick meal for the kids. Overall we are very happy with how easy it is to use, the larger 5.2L basket, and cleanup is very simple. Highly recommend if you can pick this one up on sale for under $100 but not sure I would pay over that for an air fryer.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome

    Posted
    BradD

    I bought a little convection toaster oven and i liked it but it was getting really dirty and difficult to clean. I bought this on a deal of the day and I am simply amazed. I did some fish and chips and the basket was filled about half full. I likened it to my toaster oven and i figured the bottom fries wouldn't get crispy. I opened it half way and shook it a bit and when it was done everything was crispy but not over cooked and clean up with just a bit of water over the basket. It does say not to use the dishwasher but i don't think it would matter since the non-stick surface cleans with just a bit of paper towel, even for cheese.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Absolutely love this thing

    Posted
    dmc02766

    I was skeptical before we purchased this unit with doubts of how well it would work. First time we used it- any doubts were gone, this thing is amazing! We cooked pork chops in it and they were moist and tasted just like they were actually fried. It doesn't heat up the kitchen like a normal stove would, its quiet, and its extremely easy to use and clean. The next night we cooked flounder, french fries, and shrimp. All turned out wonderful. We highly recommend this unit and will be buying more for family members for gifts. Wish I would have known sooner how great these work and I would have ordered one years ago.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Easy to use Air Fryer

    Posted
    jeffwv304
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Got this on the deal of the day for about $55 with the intention of cooking the usual kids finger foods. Works out very nice without all the preheat time of the oven. Unit heats up quickly and cooks consistently. Fries come out crispy but works best if you flip everything half way through. I have cooked some chops and chicken and they turned out fine. Still prefer my old fashioned fried chicken :). Just a couple of minor complaints that the non-stick surface scratches very easily and be careful about putting anything heavy in the basket as it may not cook evenly or the handle will bend a little. Overall, glad I made the purchase and always looking for more things to try to cook. I found a recipe for quick pretzel bites that I can't wait to try!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    We love it!

    Posted
    IdaKB
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is a nice size 5.2L air fryer! We keep finding new items to cook or to reheat in it and it does not disappoint! My favorite has been chicken that cooked up crispy and fast. My husband has even reheated fish and leftover French fries from several restaurants in it and they taste as good as If they were coming fresh out of their fryer after just a few minutes of heating. I purchased frozen breaded shrimp today to try in it. We purchased our Emerald Air Fryer on a Best Buy Deal of the Day at a great price and it is worth every penny spent. Clean up is easy. I think this air fryer would make excellent gifts for family members too!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Fantastic Air Fryer

    Posted
    OfficeJockey12
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    My wife bought an InstaPot last year. We used it twice and were over it. This air fryer's done such a great job we've considered buying a second so we could make sides at the same time. Bacon, wings, steak, hamburgers, steak and chicken fajitas have all been cooked to perfection. Additionally, we've made chicken nuggets and French fries for the kids that turned out great. Slightly better quality than using the oven in about half the time. Far better quality than the microwave, though about 10 minutes longer. Overall, a great purchase. The basket on this air fryer has been big enough to cook about 5 boneless pork chops at once. We can do up to 12 wings at once. I would highly suggest this.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    works good

    Posted
    wallyphotography
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Was really easy to operate with just a handful of buttons to push, + or - buttons for the temperature and for the time and the main button for starting. Shuts off when the time is done. Just tried it for the first time yesterday, made fish and fries. The fish was quite good, crispy and tender but not as crispy as with a deep fryer. I had gotten tired of oil spattering with frying but the oil does add to the taste with a deep fryer. The fries turned out so dry, the salt wouldn't even stick to them, but was soon remedied with leftover pork fat brushed on them and salted and then were delicious, next time I'll just butter and salt them afterward. Clean up was easy as the nonstick coating worked great.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Nice!

    Posted
    BigDaddyKool
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    It has a large capacity and is easy to program. Food comes out evenly fried and there are only three parts (the unit, basket, basket holder) so it's easy to maintain and clean. Two downsides: because of its large capacity it takes up a lot of room on a counter. Also, it really, REALLY stinks during the first few uses, so you'll need to to run it through four or five test cycles first. The instructions recommend this; but the strength of the odor surprised me. Even after the test cycles there will be an odor; but nothing transfers to the food. I'd definitely recommend it.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Thumbs Down

    Posted
    Lisa
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I Thought This Larger Size Air Fryer Would Be Great But Boy Was I Wrong. I Went To Make Homemade French Fries Recipe Said To Shake Up One Or Two Times During The Cooking Time. I Did Just That & The Fries Never Cooked All The Way Thru Some Were Overcooked Others Raw Inside & On Top Of That The Machine Kept Shutting Off For No Reason I Kept Making Sure In Was Pushed In All The Way And On The Right Settings My Fries Took Like A Hour & Half When It Should Of Took Only Like A Half An Hour. Very Disapointed....

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great alternative to traditinoal oven baking

    Posted
    Darin
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Great for small to medium servings of fries or tots and shrimp. Cooks to a crisp with a little bit of spray on oil. You can manage the temp, time and addition of oils as desired. Great for small batches and just wipe the basket to clean up. I do a couple of cups of fries and then add popcorn shrimp in after 10 minutes for another 8 mins for both at perfection. slightly heavery and bulkier than I expected but I don't store it on the counter when not in use. Bought one for my folks as well. They need a non-traditional fried food diet.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    I would not reccomend

    Posted
    Diane
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This item came with a sticker on top of the box telling you what to do if you got an error code I believe E2. It said if you received this code it was overfilled. The first item I tried was 10 tater tot crowns. This didn't even cover the bottom of the pan. It threw the error code. The item turned on and worked but shouldn't throw any error codes with so little in it. This is my third airfryer. I wanted another one so I could make several things at once. I had to return this one and go with a different brand.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great air fryer & deal!

    Posted
    Wrench
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This Emerald 5.2 L air fryer has exceeded our expectations! It has a very large pan so you can cook just about anything in this. It also has a great look & design , we are still experimenting with different foods such as biscuits, small cakes, toasted ravioli & I love making large dry rubbed chicken dummies they come out so juicy & tasty with no added fat or oils.It was delivered in 4 days at no cost & bought at 50% off list price! We never use our deep fryer anymore & have cut out all fried foods! This is great!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Does a great job

    Posted
    JoeN
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We have had our air fryer for about a month now and we have used it a couple times a week. It really is a game changer when making dinner. Fries are crispy, but not oily. Same with tater tots. We have tried a few other things as well, and everything has come out great. It does take a little bit of experimenting to the get right cooking time. This unit had plenty of space for our family of 3 with room to spare. Keep in mind that this takes up quite a bit of counter space, so consider a smaller unit if space is tight.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent

    Posted
    mousepatrol
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this on a whim because there was a great daily deal on it. I had thought of getting one for Christmas but now I am glad I waited. We use it practically every day and I love experimenting to find what I can cook in it. I have found some really good recipes online plus I bought a kit with several items to use with it. It cooks everything well and you can get most foods crispy on the outside while tender on the inside. This has been an excellent investment and already paid for itself.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    E2 Error

    Posted
    IanK
    • My Best Buy® MemberMember

    I wanted to love this air fryer but sadly I can't. 6 minutes into frying an error pops on the screen that says "E2". I unplugged it and tried again but it kept happening about every 6 minutes. I contacted Best Buy and they sent a replacement but it's happening with the replacement as well. No, the fryer wasn't overfilled in case you're wondering. Hopefully I can find a brand of air fryer that works.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    our new way to cook

    Posted
    Krazycold
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We were a little apprehensive when I brought home the Air Fryer. But, it was such a great price and I had read great reviews on it, I thought "Why Not". Boy, this is a fantastic way to cook and tons more healthy! We love it! We have done fried chicken, sweet potato fries, bacon, and many other things. They all have come out better than doing them the "conventional" way. And, I might add, a LOT more healthy way to cook. Thanks to Best Buy for such a great price on an excellent appliance.

    I would recommend this to a friend