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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 323 reviews

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Rating by feature

  • Video Quality

    Rating 4.5 out of 5 stars

  • Mobile App

    Rating 4.2 out of 5 stars

  • Sound Quality

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers praise the Smart Wi-Fi Video Doorbell 2K Pro Wired for its excellent video quality, ease of use, and straightforward installation. Positive feedback also highlights the convenient storage options and effective night vision capabilities. However, some users experienced issues with the motion detection's accuracy and notification response times. Concerns were also raised regarding the AI's performance in identifying humans and occasional delays in notifications.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 323 reviews
  • Pros mentioned:
    Video quality
    Cons mentioned:
    Notifications

    Rated 5 out of 5 stars

    Clear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job with great clearity. Alot less false notification compared to ring.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 4 out of 5 stars

    Best picture and sound.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would give it a 5 star picture quality and sound is the best can’t compare to any others eufy got the best. One thing they have to work on, 2 time I have to shutoff the power for it to reboot, didn’t want to restart through the app. That’s something that eufy has to work on, other than that. Perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid door bell

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad install went well. The sensitivty settings take time to adjust. But overall, everything works well now.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Video quality

    Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works with no subscription fee, easy to install and good quality camera

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Eufy security wired video doorbell 2c

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this DB to replace a previous unit that i bought that didn't quite pan out. The old unit was constantly dropping the mini storage card that i had installed and just was not user friendly. At this point i am satisfied with the new Eufy unit and will continue to fine tune its operation but i believe that it will work out just fine for me. The included free chime was a nice addition as is the built-in local storage with no monthly fees.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Video quality

    Rated 5 out of 5 stars

    Good quality product with no monthly subscription

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No monthly subscription fee, good quality camera, easy to set up, easy to install, works great, I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 4 out of 5 stars

    Great video doorbell

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fact there is no monthly fee. Camera quality is totally solid and so far it has preformed well in cold weather(below freezing). Don't love the ring tone options and make sure it can sit flush with any wall or siding you have or the camera could be pointed at a strange angel. Would buy it again.

    I would recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      Thank you for telling the world about how this product works for you! You sharing your story helps other know what to expect from this device, which is more valuable than the few pictures and words we ourselves can say about it. Knowing how it performs in real-life situations is what really matters, so thanks again. We promise to keep producing products you can depend on!

      Remember your device comes with a 12-month warranty, and anytime you need help just reach out to us via [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you.​ eufy

  • Rated 4 out of 5 stars

    Customer Service is Good Too

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a full 5 stars because the original unit wouldn't lock into place on the mounting plate. Googled around and learned that the plate has to be completely flat. Tried that, still didn't lock into place. Then contacted Eufy support and they were awesome. Super responsive and fast. They sent me a new unit. I swapped out the mounting plate (still with the original doorbell) and it locks in place correctly now. I also have some of their cameras. My main wish is that I could tweak the "security" settings more, so a doorbell ring was different from all of the cameras and the doorbell image detection. I would prefer to be notified whenever the doorbell rings regardless of whether or not I'm home, but have the cameras set to geofence mode, and have the doorbell image detection set to away mode for notifications. I also wish there was a dedicated android tv app so I could see a little PIP screen on the TV when the doorbell rings. All of the software wishlist items might come in future updates.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Needs 5GHZ network

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The doorbell itself is great. The ONE issue I have is that it does not allow 5GHZ WiFI networks. With everything going WiFi and automatins, the 2.4 bands get congested QUICKLY. This means when the actual doorbell is pressed the live view is completely unviewable. I have gigabit internet and it makes no difference because of all the electronics that are WiFi. I also have a WiFi 6 mesh network. Did an INSANE amount of testing with a network engineer and again... Came down to my 2.4 network being too congested. So again. This would be PERFECT if it allowed 5GHZ network access. The smart replays on this are amazing and the extra memory in the pro variant is great. If you have very little items at any given time on your network then this is great. If that's not the case then stay away until Eufy can comply with either a WiFi6 device and/or a device that works with 5GHz networks.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Video quality

    Rated 5 out of 5 stars

    Very good video doorbell

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, hi resolution, no batteries to keep charged and no subscription required. Outstanding so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2204

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product. Easy to instal and download info on phone. Customer service was very good when I called to ask question.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Video quality

    Rated 5 out of 5 stars

    Eufy rocks!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sharp picture... No batteries... Easy to set up and install

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Video quality

    Rated 5 out of 5 stars

    Neat doorbell

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture quality is awesome and sound quality is good. Easy to install. Very happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Video quality

    Rated 3 out of 5 stars

    Video could be better for plate reading

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the continuous recording option. License plates unclear from house with standard front yard. Easily integrated with App, easy to setup and use.

    I would recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      Thanks so much for your sharing. We are super excited to provide something that betters your life.

      May I know the distance between the doorbell and your license plates? We will keep striving to improve our products to ensure you are 100% satisfied, so please keep letting us know what you love and what you need. 

      Remember your device comes with a 12-month warranty, and anytime you need help just reach out to us via [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you. eufy

  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Great Doorbell and Security Camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to install and works great. Love the local storage of videos so no subscription. Good quality videos and live feed is awesome and handy on the app. The answer the doorbell feature allowing you to speak to the person is very good quality having used it from the app and at the doorbell with my family. The pre-script answers are also nice. All around a great doorbell and security camera.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Perfect for video and ringing bell

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is perfect. Took 30 minutes to get everything completed and working. The best part is no subscription to view video, from anywhere.. i am done with subscription model that i need to view videos. This little thing stores video on device itself and you can download it or view it anywhere.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Good Doorcam

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great doorcam. This is the only one I've ever had so I can't really compare it to anything else but I installed it to prexisting wiring for a regular doorbell and it worked fine. I don't notice any issues with it. Video quality isn't like you're watching a movie or anything but good enough.

    I would recommend this to a friend
  • Cons mentioned:
    Motion detection

    Rated 3 out of 5 stars

    Motion detection is quite bad

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Motion detection is pretty bad. Half of the time it was wrong, either missing or false alert. I tried different tuning. It does not help. At the end, I settle with very restricted activity zone and high sensitivity. Notification is hit and miss, often arrive many minutes late. Other than that I am happy with it so far. If money is not an issue, buy from a better brand. You get what you pay for.

    I would recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!

      In regards to the issue of motion detection, provide the following information to find the root cause.
      1. A picture to show the position where you want to trigger the doorbell.
      2. The exact time point when the doorbell missed to capture the movement or falsely was triggered. Such as September-18 at 14:00.
      3. Please download any video from the app and send it to us.

      As for the issue of notification, please try the following steps to see if it the issue persists:
      1.Have you set "schedule" or choose the mode, such as "Home" or "Away"? If you have set it, please make sure you have enabled "Push notification" in the different modes. Steps: Security(on the bottom of the page on the app)>Doorbell-E8202>Home/Away>Enable “Push notification”.
      2.If possible, try in a different network environment and try on a different phone.
      3.Have you shared the devices with your family members and give them the "admin"? If so, please make sure if they have mended the setting for the doorbell on the app.

      If it doesn’t help, please reach out to us via [email protected] or call us at +1 (800) 988 7973 and provide the following information below. We are more than happy to assist you further.
      1. Your eufy account in the format of the email address.
      2. The SN# of the doorbell.
      3. Your phone model and operating system.

      We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you! eufy

  • Pros mentioned:
    Ease of use, Video quality

    Rated 5 out of 5 stars

    Door bell

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This door bell is exceptional. It very clear and easy to work.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Video quality

    Rated 5 out of 5 stars

    Good camera

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality on video and sound easy to install and works great

    I would recommend this to a friend
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