Customer Ratings & Reviews
- Model:
- 3941R2
- SKU:
- 10892531
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers appreciate the Express 4K+'s ease of use, overall performance, and convenient remote control. Many find the device reasonably priced and enjoy its streaming capabilities and simple setup. While some users have reported issues with heat, compatibility, battery life, and connectivity, the majority are satisfied with the product.
This summary was generated by AI based on customer reviews.
Keeps dropping Wireless Network Connection
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since the day i installed this in my Man-Room 2 weeks ago, it keeps randomly losing connection to my wireless network. When i go into the menu to and scan for networks, it fails to connect to my Network or shows No Internet even though my Network and Internet are working fine and my Modem, Laptop, Cell Phone, Tivo, & PC all in the same room are all connected. We also have an older Roku Premiere + in the Wife-Den a few rooms away and it always has a rock-solid connection to my Network even through 3 walls. It's just this new Roku Express 4K that is having a problem staying connected. I do have the Bandwidth Saver setting turned Off. When i go into the settings and try to get it to connect it almost always fails then i have to Restart the Device whereupon it will finally connect. Sometimes it will stay connected for several days then the next day it is not. The wife would never be able to figure out how to get this one to connect to the Network so i won't be moving it into her den which was my original plan.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Randy, thanks for taking a moment to share your feedback with us.
Signal strength can vary due to factors and we're here to help! We recommend visiting our FAQ article to walk through some our more helpful connection tips and resolutions: https://support.roku.com/article/213122277.
If your router and Roku device both support 5GHz, you could also try connecting to the 5GHz wireless network for improved network strength. Alternatively, it may also help to manually change the wireless channel. You can find more details about how to executive this linked in the FAQ article above.
If you're still having trouble after trying some of the troubleshooting options, please reach out to us directly so we can assist. Email [email protected] and be sure to mention this review along with your device ID number.
Thanks!
Roku Customer Advocate
Eh, it’s ok.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the first device like this I’ve tried. My biggest issue is that it no longer tuns on with the remote unless I unplug the device and plug it back in.
I would recommend this to a friendIt’s okay.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can only use remote for the box itself not for the whole tv. Little box is awkward seating even with velcro
No, I would not recommend this to a friendEasy to use & great online content consolidator
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first buy of a Roku production and This is definitely worth the money. Very easy install in less than 5 mins. Best feature is the search feature which searches across all your subscriptions and beyond so it is very easy to see where your favorite movie of TV show is streaming.
I would recommend this to a friend- Pros mentioned:Ease of use
Great product but terrible service. Use Amazom
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I asked my wife to pick o Up a Roku stick. Minot store was out so she purchased Roku express This was a gift for our grandson and when i discovered the error I tried to return and was told I could not unless I purchased a $50 membership I have purchased my last item a Best Buy
No, I would not recommend this to a friend Great Roku device
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a roku device for my office. Honestly I picked this one because it was the only one in stock in my store, but turns out I like it. It's very responsive and even comes with command strips to affix it to the back of the tv if desired. I chose not to do that but it's a nice option.
I would recommend this to a friendNice but Limited
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave it a "2" not because it doesn't work well, but because it only gives you the opportunity to only buy and use their own apps. I cannot access apps that I already paid for. I can only pay again if I want to use that app.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there! Thanks for sharing; we're here to help. What app are you paying for? Please be advised that the Roku mobile app is free to download on Android or iOS devices.
Also, if you are pertaining to the streaming app, the Roku channel is free to access unless the content/movie or channel requires a subscription. For example, you may not be able to access the Paramount app if you don't have a subscription. You can get a subscription through the channel provider or Roku. If you have questions or issues with your Roku, visit us online at support.roku.com/contactus to connect with an agent who can assist. Happy Streaming! Roku Customer Advocate
Didn;t perform well.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for the first few days, but then began cutting out and malfunctioning. Device was defective, and had to returned it.
No, I would not recommend this to a friendRandyFish
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not able to work phone activate inside the xfinty system
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Randy, thanks for sharing your feedback. It sounds like there may have been some difficulties activating your Roku Express 4K+. If you have Xfinity internet, ensure that your phone and Roku player are both connected to the same WiFi network. If you're still having troubles, we're always here to help. Reach out to our team at support.roku.com/contactus to chat with an agent. Thank you!
Roku Customer Advocate
Blink
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a dificult time following instructions to replace previous defective control.
I would recommend this to a friendRoku express 4k
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works fine love it i would recommend to someone that wants the luxury of an roku without having to buy an expensive one
I would recommend this to a friendBrand response from Roku Team
Posted .Hello, Jasmin. Thanks for being a fan of Roku. We see that you have given us a 2 out of 5 stars. If there is anything that you need assistance with, we are here to help. Contact us directly at support.roku.com/contactus to connect with an agent who can assist. Your feedback is very important to us, and we’re eager to help. Thank you! Bernie, Roku Customer Advocate
bad unit.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This particular unit did not perform well. kept looking for wi-fi. would have to restart, often
I would recommend this to a friendSosoitem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to purchase to use spectrum on my 800 dollar lg tv. Using the Roku took a lot of control away from my tv and made it harder to use.
I would recommend this to a friend- Cons mentioned:Heat
Why Can't Roku Fix The Issue already?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this item so that I got tired of having to unplug my old Roku stick after use because of overheating issues. Now I have to reset this Roku device because of an error that pops up regarding HDCP Error. I've gone through all the steps to fix the error but it doesn't work. I've researched it and it appears to be an issue that Roku is aware of but has failed to fix with an update. I would not recommend buying this product.
No, I would not recommend this to a friend Somewhat comparable to Firestick
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not much different than Firestick; it seems Firestick is easier to use, but that may be because I have used it for a longer time.
No, I would not recommend this to a friendRoKu with voice assist
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Roku voice remote sometimes doesn't respond to well when in use. Sometimes it will do what it wants and change a channel but not the one you asked for.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Good Product at a low price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great being able to use apps to watch tv without having to hook my iPad up to the tv (not a smart tv).
I would recommend this to a friend Streaming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Need more detailed connection instructions and a dedicated 800 customer service telephone number.
No, I would not recommend this to a friendNot as good as better model
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This does not seem to work as well as more expensive ones. It keeps dropping the signal
No, I would not recommend this to a friendROKU
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ROKU DOSEN'T PROVIDE REAL DOLBY SOUND AND VOICE REMOTE DOSENT ALLWAYS WORK PROPERLY IT DOES SUPORT USING SPECTRUM CABLE APP AND ESPN APP AND ESPN + APP ACESS
I would recommend this to a friend