Customer Ratings & Reviews
- Model:
- 3941R2
- SKU:
- 10892531
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers appreciate the Express 4K+'s ease of use, overall performance, and convenient remote control. Many find the device reasonably priced and enjoy its streaming capabilities and simple setup. While some users have reported issues with heat, compatibility, battery life, and connectivity, the majority are satisfied with the product.
This summary was generated by AI based on customer reviews.
Began malfunctioning after 6 weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Began malfunctioning after 6 weeks. Constantly loses video and audio output. Has to be rebooted every time the TV is turned on and every time the device wakes from sleep. I have to reboot the device several times a day. Really sorry I bought this.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Boris, thanks for taking a moment to share with us. We'd like to offer a few suggestions to offer that may help!
First, check for the latest update under your Settings menu to ensure that you are on the newest software version. Once updated, be sure to restart your device.
You may want to double-check your signal strength as well as network connectivity can cause some of the issues you described. On your Roku, go to Settings > Network > Check connection. This will test the quality of the signal and also measure the speed of that connection, to be sure that your signal is strong enough. If you're looking to increase your connectivity, we have a helpful FAQ article: https://support.roku.com/article/213122277.
We hope this helps!
Roku Customer Advocate
Remote wireless will not Pair on initial setup
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After numerous attempts including resets on the main unit, batteries removed and reinserted, pushing the button for 5 seconds, blinking green light on the remote, the initial setup will NOT pair the remote with the main unit. Garbage waste of time.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi John, thanks for sharing and we're here to help!
It sounds like you've tried a few troubleshooting resolutions and we'd recommend visiting our online FAQ article for any additional tips: https://support.roku.com/article/208755708.
If you're still unable to pair the remote, please reach out to us so that we can assist you directly! Get started chatting with the team at support.roku.com/contactus.
Roku Customer Advocate
died on me
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worked just fine until it locked up on me. tried every reboot, reset, trick to get it to work again. nothing loading but the bouncing roku logo. no longer returnable to best buy. stuck having to buy another one
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Emilee, we're sorry to hear about your troubles and we're here to help!
It's possible that the software update was not completed and therefore, the player is getting locked up. We have a few tips that might help get you back to streaming!
Hi there, thanks for taking a few moments to share these details with us. It sounds like you've tried multiple troubleshooting options and the outcome does not sound like typical behavior.
When trying to perform a factory reset on the Roku device, please make sure that you hold down the reset button for at least 30 seconds regardless of what is happening on the screen. In addition, we highly recommend making sure that the device is plugged into a wall outlet and not powered by the TV USB port. You may also want to try utilizing a different HDMI port to see if that makes a difference.
We always suggest using the included power cord, power adapter, and premium high speed HDMI cable from Roku for the best end experience.
We hope this helps to get you back up and streaming!
Roku Customer Advocate
Miffed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase was fine BUT the delivery/install part was a nightmare. Maybe not the fault of Best Buy but you contract with the service provider so you should be aware of their issues and make the appropriate corrections.
I would recommend this to a friendBrand response from Roku Team
Posted .Hi there, we're sorry to hear about your experience with the BestBuy team.
We hope that they were able to get you up and streaming! If not, please don't hesitate to connect with our support team at support.roku.com/contactus sot hat we can assist you directly.
Roku Customer Advocate
Remote did not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote does not work. I tried the batteries that came with it and I tried a second set of batteries, still would not work. I normally would recommend roku, but not on this purchase.
No, I would not recommend this to a friendDoes not play all content on Hulu
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not play all content on Hulu that the Roku Ultra will play. Choose a better device.
No, I would not recommend this to a friendRoku power cord? Duh!?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SUCKS! not enough power from extension cord told to use wall outlet. Gimme a break! Make a power cord on the Roku that is effective!!!!! I have a TCL-Roku TV so it is not biased criticism.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, this is certainly not the kind of experience we'd hope for you to have and we're here to help!
First, always be sure to use the HDMI cable and power cord cable that came included with your player as not all cables are created equally.
The Roku Express 4K+ is designed to work work with any television with an HDMI connection. If you haven't already tried multiple HDMI ports on the TV, we'd also recommend trying a different TV in an attempt to isolate the issue.
We hope that this gets you up and streaming soon!
Roku Customer Advocate
Roku Reeking
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Packing smell like mold not sure why and device keeps going black screen
No, I would not recommend this to a friendbroken
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some buttons became in operatable. Surprised because our other one is 10 years old and no trouble.
No, I would not recommend this to a friendHorrible remote
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote stop working after a month. I had to download an app on my smartphone.
No, I would not recommend this to a friendTitleofwhat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Technician installed. Was going to return on Wednesday to explain how to use it. Have not heard from him since. No choice but return to store for refund. I have your Electronic Support insurance.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, we're sorry to hear about your experience with the BestBuy technician. It's important to us to create products that are user-friendly and we offer a suite of helpful online resources. In the future, please don't hesitate to visit us online at support.roku.com so that we can assist you with any of your support needs.
Roku Customer Advocate
Junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought another Roku because our old one kept shutting off and rebooting. As soon as this was out of its return period, the same thing started happening. I’m tired of the junk they out out.
No, I would not recommend this to a friendSmall window and orange tint
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything seemed fine, then I kept getting a weird small window for EVERY app. Then there was a weird orange outline on faces and light image areas. changed HDMI w/ no luck.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, this does not sound like expected behavior and we are here to help.
We'd recommend trying a different TV to see if the behavior continues. Additionally, the device can be plugged into your TV's USB port for power or a wall outlet. If you're currently using the TV as your power source, try plugging the device into a wall outlet instead.
Lastly, please check for the latest update under your Settings menu to ensure that you are on the newest software version. Once updated, be sure to restart your device.
We hope this helps!
Roku Customer Advocate
Roku disappointment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this so I could stream YouTube Live TV only to find that this service was unavailable on Roku, apparently because of a dispute between the parties. I returned it.
No, I would not recommend this to a friendI wouldn’t
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yeah, no. Used to be a Roku fan but they’ve gone downhill on quality. Switched to Apple TV and haven’t been happier
No, I would not recommend this to a friendNever worked
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never worked. Probably won’t buy another. Waste of cash.
No, I would not recommend this to a friendRemote malfunction
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote does not work. Bought in Dec 2021. stated to use July 2022. The remote does not work on day 1.
No, I would not recommend this to a friendspectrum streaming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was unable to access my spectrum online account to stream on my television
No, I would not recommend this to a friendRoku
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a waste of money. It started to disconnect from the internet and makes it completely useless.
No, I would not recommend this to a friendsound issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the device does not work properly and there are major issues with the sound.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Alexia, we appreciate you sharing your experience. If you haven't reached out to our support team yet, we're here and ready to dive into this with you. Drop by support.roku.com/contactus and an agent will be with you shortly. We're committed to ensuring you have a seamless experience. -Roku Customer Advocate.