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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.4 out of 5 stars with 275 reviews

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Rating by feature

  • Service

    Rating 4.3 out of 5 stars

  • Professionalism

    Rating 4.4 out of 5 stars

  • Expertise

    Rating 4.4 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance of the Extended Delivery Area (Zone 3), with many mentioning positive experiences with installation. Customers also appreciate the on-time delivery and careful handling of appliances. The portability and installation speed have also been noted as positive aspects of the service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 275 reviews
  • Rated 5 out of 5 stars

    Great installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery guys came at the appointed time and were pleasant, respectful and were great at the installation of the wall mounts and televisions

    I would recommend this to a friend
  • Pros mentioned:
    Delivery

    Rated 5 out of 5 stars

    I am so happy I paid for an extended warrenty

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Sony TV went out. I made two phone calls and the next thing I know I receive a call from a tech person letting me know my set would be replaced free of charge. I made a quick trip to Best Buy to pick out a new set. Within a couple of days the delivery men delivered my new set and took away my old set. It was all very painless. .

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Service

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good option for all people who lives in long distance to get good service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Delivery

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery guys were professional and helpful! Fridge came with a few imperfections and Best Buy is making it right!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the anti glare feature is worth it and the picture quality is unblieveable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delayed delivery. They kept me well informed. The installers were so professional. Quick, professional and careful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service ! Received item when promised.Staff brought in TV and was very respectful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A new refrigerator and a new look to my kitchen.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with my new refrigerator. It looks great in my kitchen and it is exactly what I was looking for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    When I returned my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the fact they didn't charge me for this service and they came and got my lg c1 tv that did not work with my home theater system and put it in the Box and bought me the Sony xr55a80j tv when I returned my lg c1 oled

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No delivery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item was not delivered on specified date as stated in BB email

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very excellent delivery service no damage done to my product and helped get it inside

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Refrigerator Delivery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They made it easy! Showed up on time. Installed it to a T right where we wanted it. They were in and out in 30 minutes!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Friendly and did the job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a little trouble getting the stove in, very popular stove, the delivery people came when they said they would, on time , very nice people and did a good job. Installed , cleaned up all the rappers and took away my aunts old one. Very pleased

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    TV stand

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic job great performance and workmanship from both sides

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Delivery!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew did a great job delivering and setting up our new TV. They were prompt, polite, and professional. They did a great job setting up the new unit to maximize the overall picture quality. We were very happy and they were well worth the money paid.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery

    Rated 5 out of 5 stars

    Great job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was kind of surprised that Best Buy would deliver where we live. It's not like we are real close to any of their stores. But two guys showed up with our order, hooked everything us and were gone in record time. We couldn't ask for better service. Thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Cheaper than gas to pick it up myself.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We decided to try this as Best Buy is a long drive away for us and this option was cheaper than driving the truck that far. I'm glad we did as this option also had the benefit of arriving directly on our back porch with others loading and unloading it for us.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team did a great job delivering and even trying to install it as there was an error without having the install included.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Extended Delivery Area

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The extended delivery area saved us a lot of trouble in taking our TV home!

    I would recommend this to a friend
  • Pros mentioned:
    Handling

    Rated 5 out of 5 stars

    Delivery is a must on large screen TVs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery service is worth it for an 85" screen TV. They did a great job and were very careful getting this large box in the house. Great job.

    I would recommend this to a friend