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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.4 out of 5 stars with 72 reviews

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Rating by feature

  • Service

    Rating 4.0 out of 5 stars

  • Professionalism

    Rating 4.2 out of 5 stars

  • Expertise

    Rating 3.9 out of 5 stars

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85%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 72 reviews
  • Rated 5 out of 5 stars

    Pedestals

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took a miracle to have these items and finally after a waiting period of time. These pedastals or risers may help some customers. The advantage is not having to force the body to bend down. The risers almost to a level decent to grab the garments with eased.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Outstanding service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was impressed by the expertise of the Geek Squad installers. They were efficient and coped with my rather complicated situation. They found 6-7 unnecessary cables that were left from internet providers and outdated equipment I had. For an old lady who is not tech savvy, it was well worth the price.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional on time and took good care of the product also made sure everything works as supposed to

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent installation experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was on time. The personnel were very pleasant and capable. Installation had to be in a small space, and the work was done competently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So convenient!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live in Ruhle, Montana, which is quite a distance from major cities, but Best Buy’s Extended Delivery Service went above and beyond to get my appliances to me. Despite the extra two-hour drive from the nearest distribution center, the delivery team arrived right on schedule and handled everything professionally. They carefully brought my appliances inside, set them up where I wanted, and even took the time to answer my questions. I really appreciated their willingness to travel the extra distance without any hassle or added delay. If you live in a remote or rural area, I highly recommend Best Buy’s extended delivery option. It’s convenient, reliable, and worth the investment to avoid the stress of transporting heavy appliances yourself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered on time and were very friendly!! They were very careful with our television...very satisfied!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery service

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only used the deliver one time, they replaced and delivered a tv. On time and yook care of package.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceptional Experience At The Columbia MO Store

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greetings Fellow Shoppers, I collected my new refrigerator on 2/23/24, much to my amazement. A girl with with six years of employment, was the team leader of the loading crew. She pushed the men aside, in order to show her leadership skills: Very impressive to say the least: To conclude I'm not a Best Buy employee, or related to the young girl in question. Fight On USC!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The nice service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    he best service. Super friendly staff. They explained everything and left the area clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and they were very friendly. I’m happy they took care of my TV and didn’t damage it on their way here. It was a long drive for them.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy in Best Buy!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst experience, deliver date was for the day before Thanksgiving and they didn’t call or say that it was not possible. I called at the beginning of the week and they said that everything was on target for the Wednesday. On the same delivery date I called at 10 AM and said that it was on its way. I didn't received a call and at 3:00 PM I decide to call to know the status, they said to me that the delivery was rescheduled to December 17 without calling, consulting. It was a gift to my mom and her old stove was not working. Practically they left us without the equipment the day before Thanksgiving and didn't care. Was a best buy client for years after this we will not purchase one single thing from here. The worst of everything is that they didn't care and managers doesn't show up. Ended this day buying in another store.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice to have delivery available.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We live in the country, so it is very helpful to have an extended delivery zone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ready

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that they are delivering this to us. I don’t like that the television was not in stock at the time of purchase, but it is what it is.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Appreciate it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We live 60 miles from the nearest BestBuy and with all the things we’ve bought for our new build they’ve always done a great job communicating and always call before they leave so I have a heads up!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job. Both of them were nice and fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Will

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We live in a rural area over 50 miles from where we purchase the unit. They delivered the unit on the designated date within the time frame promised with no issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helped with delivery issue and solved a potential

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extended Delivery Area made it possible to have 65 inch TV delivered as I had no way to get it home. Also hauled away a very heavy old 26 inch tube TV whch solved problem of how to dispose of it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service, very friendly and helpful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery for mountain folks!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live in the Appalachian Mountains in a town of 680 people. The nearest Best Buy is nearly two hours away going over mountains of over 6500 feet. We have nothing near us. We are very thankful that Best Buy will deliver to us, and send Geek Squad here too. The trade off for no traffic, clean air and water is that we have no stores or medical near us. Only Best Buy takes care of rural customers. Most other retail stores don’t deliver here with out huge delivery fees. Thank you Best Buy for your service!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery went smooth. The guys took off all the packing material and had me look over the item and then installed it. I am very pleased. they were respectful and careful.

    I would recommend this to a friend
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