Customer Ratings & Reviews

The fitbit Ace LTE finally gives you an alternative to the apple watch for your kids. Fitbit products still give you the great activity tracking that they have been known for but now we have the added convenience of communicating with our kids. Setup of the device was very simple Once you unpacked the Ace the strap and the charger you simply just turn on the Ace by pressing the side button, Once this has been done you must download and install the fitbit Ace app on your phone and follow the on screen directions. One issue I did run into was that the update was taking forever because the battery life was too low to complete. Once I figured this out and charged the Ace setup and LTE activation happened without any issues. Everything on the ACE is managed via the app. Even though the watch is LTE connected it does not have it's own phone number, which in my opinion is great because you have complete control on who can communicate with your child. The app allows you to designate up to 20 people that can call or text with your child via the app. Battery life Is rated to last at least 16 hrs and I can sat that my son easily gets that on his device. The charger magnetically attaches to the watch and has been very easy for my son to do on his own. The ACE also has games on it that are used to help motivate your child to move, There are also interchangeable bands that unlock new features on the ACE. There is also a school time mode that allows you to limit game play during school so that your child can focus at school while retaining the ability to communicate with you, The fitbit ACE allows you to have the capabilities of a smartphone on their wrist without actually having a smartphone. The Fitbit ACE also allows you to ensure all communications are secure with the trusted people that you have chosen, My child loves that he has the ability to get in touch with us at anytime and I love that I can locate him via my app and call or text him if needed.

What a fun watch! The Google Fitbit Ace is an exciting watch for kids that incorporates parental control, and a fun way to get kids moving and exersizing. Setting up the watch is pretty easy, and fun for my kid. The parent needs to download the Fitbit Ace app. The watch did need to be charged out of the box. After turning the Fitbit on, the app will connect with the watch. Your child will need a google email in order to sign up and use the app. During sign up, your child will get to create their own special character to help guide them along. Using the watch is simple. The child puts it on using the velcro wrist strap and uses one of the two buttons on the side to turn on and off or navigate. It will tell the time when you rotate your wrist just like a regular smart watch and show you tracking of your current goals. You can send messages to the watch, or hold a phone call on the watch. The watch can also be tracked, so you can keep an eye on where they are. The watch mainly uses wifi and bluetooth to connect to your phone and I believe uses open wifi to connect and send messages and get location updates. The watch incorporates little games to keep the kids active, like walking a certain number of steps, or staying active for certain periods of time. It is really a great watch. My daughter loves using it and playing the little games and is always walking around or exersizing trying to reach new goals. You can also see everything on the app so its fun to keep track with them. The watch is part of a subscription service so in order to use it, you have to be subscribed. The monthly fees are not bad in order to help your kids stay active and also communicate and keep an eye on them when they are not around. I definitely recommend this watch for families and think it's a great way to interact with your children.

My daughter love this watch and it’s a great way for us to communicate while still being able to monitor

The concept and package of this kids watch is wonderfully executed. The design and games focussed on activities make a kiddo want to have fun with it. They can txt and call family and parents can check their location.....when it works.... A couple things I hope they'll fix: 1. If the battery dies, you can't see any location info. There's no history of where the device last was. So if you're thinking of piece of mind, be aware of this. 2. The watch gets real warm when playing games. My kid takes it off frequently because they say it's getting too hot. If yours has any sensory issues, consider this. 3. The software stalls frequently. Children can be patient but some od the stalls would be unacceptable to adults. We've had to force restart the watch a few times in the couple weeks we've had it. 4. Calling is hit or miss. Sometimes calls never xonnect or there's one way audio. Like i said, it's a wonderful start to being a great kids device. It just needs improvement.

This message is to formally express my deep dissatisfaction with the handling of my son’s Fitbit Ace Kids subscription and the response I received from customer service. I purchased a 1-year prepaid subscription for $129.99, which has only been minimally used—barely a month. Due to an error in my son’s Gmail account birth year, his email was flagged and terminated as per Google’s age policy. Unbeknownst to me, this account was directly tied to his Fitbit Ace Kids subscription. Once the Gmail account was deactivated, the Fitbit subscription was also lost. Upon contacting customer service to update his email and reactivate the subscription, I was told accounts are non-transferable, and no refund would be issued—despite the fact that the service was largely unused and the cancellation was clearly unintentional and caused by a policy-based Gmail deletion. I escalated the issue to a “supervisor” named Jonathan, whose customer service was, frankly, disinterested and unhelpful. At no point was I offered a solution, a credit, or even the opportunity to reinstate the service under a new Gmail account. The call left me stunned—not just by the rigid policy, but by the complete lack of customer care. At present, I’m left with: A $129.99 lost subscription A $318.18 investment in a Fitbit Ace Kids device that now serves no purpose And the option presented to me is: pay again or walk away. This experience reflects a broader issue in Fitbit’s customer experience strategy—rigid policies overriding reasonable solutions, and an apparent disregard for customer loyalty or long-term brand reputation. It’s disappointing, especially considering Google’s partnership with Fitbit. I now face a choice: invest another $129.99 into a system that has already failed me—or walk away and invest in an alternative like the Apple Watch, which offers both premium service and customer-first support. I urge Fitbit to reconsider this position—not just for my situation, but to protect your brand from what can rapidly become a growing trend of negative customer sentiment. A resolution or refund here would not just solve one issue, it would restore credibility in your system.

Awesome watch my kids love it he always communicates with us