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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 2729 reviews

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87%
would recommend
to a friend

Customers are saying

Customers praise the Surge Fitness Watch (Large) for its accurate heart rate monitor, GPS, and sleep tracking capabilities, as well as its ease of use. Many appreciate the watch's numerous features and the accuracy of the data collected. However, some users express concerns regarding battery life and the watch's size. Issues with the band and water resistance have also been reported by a few customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 72 Showing 1,421-1,440 of 2,729 reviews
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Defective product(battery)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave the Fitbit Surge as a Christmas gift, took it out of the box began to charge the watch and register it. Would not complete registration because battery was too low. After charging for eight hours at three different outlet sources still did not have enough battery to continue. Called Fitbit Christmas day and they are sending replacement Fitbit Surge. Hopefully will have more success with next one. Thank you Fitbit for immediate replacement.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome GPS watch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the Fitbit Flex but I love the Fitbit Surge. It's just what you need to keep track of everything including exercise and sleep.

    I would recommend this to a friend
  • Cons mentioned:
    Band

    Rated 4 out of 5 stars

    Nice watch & tracker combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoy having a watch with this tracker. So far so good with the band, hoping it holds up better than other reviews I have read. The Fitbit app is really nice for tracking calories.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a little big but need this size due to wrist size. Not a huge fan of the weird angle of the watch face but it works as designed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fitness watch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm extremely satisfied with this purchase . It encourages me to get moving. It is very comfortable and holds a charge very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Motivator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Find the Fitbit watch has been an excellent motivator, it allows me to enter into challenges with many people across the country.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE LOVE LOVE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absoultely love this product. Haven't had 1 complaint about it yet and 2 months into it!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does its job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the features like the incoming text alert. Sleep monitor works well (too honest) ability to set multiple alarms. Great tool!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great Fit it if you don't want a chest strap

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband didn't want a chest strap to keep track of his heart rate. This Fitbit definitely works great and my husband loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for the still kinda lazy...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great for me, as it keeps me moving. I'm pretty lazy, but by having a goal, and seeing where I am every day, this helps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid for this with my points at Best Buy. Great investment. Gets me on my feet excising

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nice product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband really wanted this. It was a choice between this and an Apple Watch. I decided on this bc it has GPS for his hiking.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems with anything. It works just like everything should. I would highly recommend this to anyone looking for a fitness watch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charging cable is not stable, after plugging, it is very easy for it to disconnect itself. The connector has a very sloppy fit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Combines two products into one.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it for time, alarms, health watch and friendly competition with family and friends.

    I would recommend this to a friend
  • Pros mentioned:
    Heart rate monitor, Step tracking

    Rated 5 out of 5 stars

    Great beginner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does a great job reading my steps and heart rate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this model of FitBit because of the larger style and the call and text notifications. No issues with this watch at all!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Question the accuracy of the information

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't think the information (heart rate was accurate) and did not find the band comfortable to wear. I did end up returning it - very good idea but execution in my opinion was lacking.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very useful! works perfectly! very light easy to sleep with and the silent alarm is nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Manly looking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was please the industry came out with a manly sized heart rate watch like this one. This one does everything and is very stylish

    I would recommend this to a friend