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Customer Ratings & Reviews

Customer reviews

Rating 3.7 out of 5 stars with 201 reviews

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75%
would recommend
to a friend

Customers are saying

Customers have good things to say about the camera's quality, ease of use, and night vision capabilities, frequently praising the crisp picture quality and simple setup process. However, some users experienced issues with battery life, motion detection sensitivity, and maintaining a consistent internet connection. The rapid recap feature also received positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 201 reviews
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    4 out of 5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality picture, wide angle is good, but can't have it looking through a window with the infrared on at night. It reflects off the glass, making the video useless. Online, and cell connection works.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    nice camera when it stays connected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read reviews on this and thought it would be perfect to install on our shed. The clarity was terrific. However, it loses its signal...all the time. I have a router practically on top of it, but I can't get it to stay connected. I ws told its because of the other houses and their routers around me, but I wouldn't think that would be an issue.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Works Well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical of the performance at purchase, but found it to work better than I thought. Easy set up. Picture is clear. Auto alert function works well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rapid Recap is a great option

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Flir FX camera. The Rapid Recap system (developed for military and police) is a great review system. It takes hours of video and reduces it to just a minute of review so you do not have to spend hours reviewing what happened. Superb option.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    When it works it's great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had nothing but problems with this product. It works for a while and then stops working. I've exchanged this a few times.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Night vision

    Rated 4 out of 5 stars

    Not bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has the two way communication and good night vision. It can tell you the temp and humidity which is nice if your keeping track of your dog outside. Live view is nice too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good wireless camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for those that don't want a subscription and can use SD storage instead of a cloud service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Time saver!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the software that it comes with the camera is awesome, you can see everything that is happening at the same time and select when the event occur... love it...

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Very good image

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera works very good. The image is excellent, the device is portable, no wiring needed, only power. All in all a very good purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Good Camera for My Needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera has a great picture and I like all the features. My only minor complaint would be the intercom capabilities. Sound is somewhat static-y. And no option to adjust volume. However, I use this simply to monitor my dog when I'm away and so for that purpose, this camera works great.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this camera. I can watch it live on my phone and it catches every movement. I like how you can use the grid to chose where you want it to record any movement. I love it so much i recently bought another one. I tried a different camera, before i got this one, and i returned it the same day and never looked back. I recommend this camera to everyone. My sister and my parenta plan on buying it thanks to me ;)

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Function

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good video quality for the price. Has a chargeable battery. Would be nice if description stated outdoor housing sold separately.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this camera great picture even at night. easy set up and like the alerts on phone.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had some break-in's in our neighborhood so I picked up a few of these to put in my windows. they are great in low light or day light or at night. The interface is easy to use and you can either use the free cloud storage which is 2 days or pay for a monthly or yearly package that gives you longer like 30 days of cloud storage. Easy to setup and within a few minutes from the box to live your in business.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 3 out of 5 stars

    It was ok but now almost useless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice picture and features but too many false alarms and now it does not even connect to the cloud, suddenly stopped working and support is not good, cannot figure out what is going on.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality, Field of view

    Rated 5 out of 5 stars

    Great video with wider Angle View

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome wide angle view eliminate the use of multi-camera. Great quality and easy use.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Quality Control Issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This my second Flir FX camera purchase. I have had this same model for one year and it worked fine. I bought an additional camera for my Dad. I had to return it because it would kick you off the cloud and go straight to direct mode. I tried contacting Flir/Lorex customer service. That was a joke!! You have to submit a repair ticket online and wait for a call back. I did that and haven't heard back from them. It's been over a week. Luckily, the customer service rep at Best Buy allowed me to exchange the camera. It works like it should now. The new Flir FX camera comes updated with automatic IR light for night-time viewing. The first camera that I had in 2015 did not. You had download an app to an iOS or Android device and change the settings there. You can't change those settings using a computer that time.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    love this camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these two cameras!!! easy to set up and use. great pictures/video via my phone

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Its ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up night vision could be better. It's ok with outside lighting

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and get the job done. I just wish the battery life lasted a bit longer when not plugged in.

    I would recommend this to a friend
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