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Customer Ratings & Reviews

Customer reviews

Rating 3.7 out of 5 stars with 201 reviews

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75%
would recommend
to a friend

Customers are saying

Customers have good things to say about the camera's quality, ease of use, and night vision capabilities, frequently praising the crisp picture quality and simple setup process. However, some users experienced issues with battery life, motion detection sensitivity, and maintaining a consistent internet connection. The rapid recap feature also received positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 201 reviews
  • Rated 5 out of 5 stars

    Great Camera for all uses

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This camera has a great angle view. It also has sound. I can view from my computer, smartphone and tablet. I have 2 set up. Works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What I needed for outdoors

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 3 FlirFX cameras and needed to put one outside. This is exactly what is provided to use the Flir FX outdoors.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's seem good but the resolution of the picture not that good and if you don't Haf strong wifi don't get it .

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Outdoor shield

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This camera said it was for outdoor use. Once I opened it up, I found out you have to purchase a shield if you want to mount outdoors, which was another 60 something dollars. Returned, not what I was looking for.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to set up. Good clarity.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Good clarity. Have it set to phone so I can review easily and from anywhere.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product lets us know what is happening in our house while we are gone

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not your latest & greatest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely loud, scratchy, white noise during recordings. Recordings are 1 minute. Deleting recordings is tedious. No way to delete rapidrecap recordings.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need high speed internet for best results. Works as promised.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with this camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love flir works very well and tech support always help full!!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Field of view

    Rated 5 out of 5 stars

    Great Camera

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this camera from Bestbuy.com and have been extremely pleased with it so far. Great features for the price. I have an android tablet and it works seemlessly. It was so simple to attach the camera to my account once i downloaded the app. The qr code scanning is a great feature. I was pleasantly surprised by the very wide angle view of the camera. I like the two-way audio which seems to becoming standard but I also like the ability to mute the microphone. The video motion detection filtering is excellent and the quality of the night vision was impressive. One of the best features that I will see myself using regularly is the RapidRecap. You can take up to 8 hours of video and encapsulate it down to a 2 minute video. What a great feature and amesome tool to quicky look for intruders on my property. I can't be happier with this camera, escpecially for the price. I am looking forward to buying additional cameras for around my house and will be buying some of the outdoor camera housing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great value for this camera.. would def recommend it

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Works but doesn't

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera viewing works great if you are on the same network, but if you are checking it on mobile data, it's slow.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible Wi-Fi connection.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This camera has the worst Wi-Fi connectivity I have ever experienced. Extremely hard to connect via remote. Drops connection for no apparent reason, even if you have the system right next to the router! I returned it and went with the Nest system and have never looked back.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Could not power uo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much if a review. Could not power it up. Wanted to exchange, but it was out of stock.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overheats, can't playback over net, only at direct connection. Returned

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    tried multiple times to activate camera with app and it always fails. I need to contact company to see whats wrong so frustrating and not user friendly I hope I get it to work or it's just useless to me

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    A LEMON

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    6 hours of my time wasted trying to keep the camera working. On hold with the company that made it, even they could not get it to work properly! Overall very unsatisfied with BEST BUY as a whole. I believe them to be highly overpriced and unprofessional.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never worked correctly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't work correctly then it healed itself then went on the blink again and this happened several times till it stopped working. Contacted support. They promised a replacement. Still waiting for it.

    No, I would not recommend this to a friend
    • Brand response from Manufacturer
      Posted .

      Hi Hesus, I hear they are backed up a bit with Black Friday orders still but they normally ship within a couple days. Please call me if you need any help or an update. I have asked the team to automate an update email if there will be delays.

      Call me if you want me to check on this for you.
      Allen 503 498 3345 flirsystems

  • Rated 1 out of 5 stars

    Did not work- Returned product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this product online through the store. I returned it to the store and purchased a different brand because this one did not work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Camera malfunction

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased two of the cameras. We followed the instructions for initial use, but the camera's didn't work. Ended up taking them back.

    No, I would not recommend this to a friend
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