The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1 of 1 review
Rated 3 out of 5 stars
Broker, Owner
|
|
Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Product moves under chairs, even with the little protrusions on the bottom !
No, I would not recommend this to a friend
Brand response from Floortex Team
Posted .
Hi James,
Thank you for providing feedback on the Floortex Ecotex Evolutionmat. We are sorry to hear that you are experiencing movement on your chair mat. Unfortunately, we cannot guarantee that the mat will stay in place on all types of carpets. However, there are a couple of tips we could offer to help prevent the mat from moving:
• Re-measuring your carpet to ensure that the padding and the carpet are up to 3/8”. You can measure your carpet thickness using a paperclip and push the pin through the carpet and padding until it hits the subfloor, then measure the distance on the pin from the subfloor to the top of the carpet pile.
• If possible, reposition your chair mat so that the grippers are entering the carpet pile in a slightly different horizontal/vertical orientation. Making slight alterations to the mat position and alignment with the carpet pile may allow them to grip the carpet better for added stability.
If you would like more information on this, or you are still experiencing movement, please get in touch with our customer service team and we would be happy to look into this further for you. You can email us at [email protected] or you can call us on 615-208-9697. Kind regards, Rebecca