Customer Ratings & Reviews
- Model:
- FFSGS6460-30
- SKU:
- 6542678
to a friend
- Pros mentioned:Excellent range, Statement piece
Frono for he win
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are serious about cooking this is the range for you. Not only is it an excellent range but this is a statement piece. I am extremely happy and proud of this purchase.
I would recommend this to a friend - Pros mentioned:Excellent rangeCons mentioned:Installation issue, No customer support, Temperature inconsistency
I really want to love it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a beautiful oven and the range top is fantastic - really professional quality. Unfortunately, like others, I'm finding the oven temperature to be very inconsistent. I'm using an over thermometer to monitor the temp and, when not using the convection fan, the oven temperature runs between 10-30 degrees colder than the set temperature. When using the convection fan, the oven temperature is within 5 degrees of the set temperature. I used the customer contact form on Forno's website for 5 days ago for support, but still no response (and, I have checked my inbox, junk mail box and spam box daily looking for their reply). There is no phone number to call them. I'll try their online chat next and, if I get results, update this post. Also, a word of caution - Best Buy service delivery does NOT include installation of this range. The service department considers this a built-in range, not a slide in range, which is inaccurate. It definitely slides into place. So, we had to pay a contractor to hook-up the range even though we paid Best Buy for delivery and installation.
No, I would not recommend this to a friendBrand response from CTM Group
Posted .Hi Theresa,
Our technical support team reached out to you within 24 hours of your initial request. We're here to help resolve any issues you encounter. To schedule a call or video call, simply email us at info@forno.ca.
- Cons mentioned:Hard to close doors
It is a garbage stove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the stove a couple of months ago. It is a garbage stove, and it is hard to close the two doors of the stove. The flame is too high and, in a very low position, burns all my food. I received the stove with a broken handle You can't contact them by phone you only email them I emailed them a few times about the problem but did not hear from them, Bad company Don't buy this stove
No, I would not recommend this to a friendBrand response from CTM Group
Posted .Hi Dina,
Your satisfaction is our utmost priority. Regarding your flame being to high, our dedicated technical support team at info@forno.ca can assist in resolving this thorough either phone call, video call or scheduling a technician to come at your nearest availability. Regarding your damaged handle, our parts department can send you any part needed free of charge with your proof of purchase with 24-48 hours, please just message them with your request at mypart@forno.ca
Bad service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best gas range we ever had, just don't buy from Best buy
I would recommend this to a friend
What experts are saying
