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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 176 reviews

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84%
would recommend
to a friend

Customers are saying

Customers are positive about the design, ease of use, price, notifications, and looks of the Q Marshal Gen 2 Smartwatch 45mm Stainless Steel. They appreciate its fast navigation, great appearance, and decent battery life. Customers are negative about the battery life, screen quality, size, and compatibility. Some find the battery life to be weak, the screen to be over-saturated, the watch face to be too big, and compatibility issues despite advertised claims.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 176 reviews
  • Cons mentioned:
    Battery life, Screen quality

    Rated 4 out of 5 stars

    As good as could be expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i really wanted this watch but Best Buy really ruined the experience of getting it for me. The watch is really great and looks amazing but I'm finding the 2 things I'm not big on are A. No Android Pay option on this watch B. Android Wear is rather lacking in the amount of apps it has. The battery life is decent, but not amazing. Could definitely be improved there. The screen is another fail point in that it is so easy to scratch. I scratched mine the first day. All in all, if I was to review my choices, I would've ended up going with the Samsung Gear 3 instead.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great smart phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a Christmas gift for my 25 year old son. He loves it!

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Screen quality

    Rated 4 out of 5 stars

    Good Smartwatch. Not Excellent.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my very first smartwatch I have ever owned. The look of the Marshal is amazing and the fit is perfect. Also works well with my Android phone. The wristband is easily adjustable and the initial set up was very clear and fast. The reason why I took off a star is because the response time is a bit slow. Also, the screen is clear and big but it does not extend all the way to the edge. Overall, not an excellent watch but it is good enough for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Compatibility

    Rated 4 out of 5 stars

    Great Watch for Adnroid Users

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I personally felt to take the watch based on Design aspects of Fossil. But using the watch will limit functionality for Apple Users. But Quality and Design was perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Screen quality

    Rated 4 out of 5 stars

    Nice Smart Watch, esp. for the Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was needing to switch from my 1st gen Moto 360 and missed out on the 2nd gen 360. The first thing I look for in a smart watch is the look. It has to have that nice watch look (something apples watch is missing, it isn't really a great looking watch). I wanted something sharp and "business" looking. I've gotten several compliments on how nice the watch looks. I went with the stainless steel, so it really does look nice. The glass got a little scratch rather easily, so that does bother me. I have a screen protector on it now, but the scratch is still there obviously. I don't even recall really hitting it on anything to get it. The metal itself of the band and watch are holding up great with just the marks for wear. Fossil can make solid watches, so that's showing on this. The screen brightness is just ok, it does look duller than the Moto360 that I had. The tilt to wake does seem to be delayed some or doesn't work great, but all other wrist gestures seem to be fine. Overall, a solid smart watch, especially when you factor in the savings over the Gear S3 or another top of the line watch. As for me, it was a no brainier as the Samsung or LG watches don't look like great time pieces. I really liked my Moto 360 and would have loved to seen a 3rd gen offering, but wasn't going with the 2nd gen due to the time it was out and not being able to find a decent priced stainless steel version.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Screen quality

    Rated 3 out of 5 stars

    Its OK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had bought this for my girlfriend. She had begged me to buy her a smartwatch and this is the on she chose. Compared to the Samsung S3 this is still left in the days of the beginning of these smartwatches. The Screen is over saturated most of the time and battery life is not good. maybe a day if that. With my s3 i get between 2-4 days depending on what i do with the watch.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Nice watch, best suited for Android

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received as a gift for Christmas. The watch itself looks great. I’ve never been a fan of square faced watches or those with leather bands. I wanted a more professional looking watch and this fits the requirement. As far as functionality, I was a bit disappointed, but it isn’t the fault of the waych. I have an iPhone and apples restrictions limit the function of the watch somewhat. My biggest complaint is that it did not display my company mail messages. The only accounts visible were gmail accounts out of the box. I installed the MS Outlook app and set it up for work email and was able to work around this limitation. Bottom line: It’s a great looking watch, suited for pairing with an Android phone. I personally don’t know that I would respond to messages on my watch, so ultimately it’s not a show stopper for me.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Great smartwatch!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This watch has a great look. It is very compatible with my Note 8. It is very lightweight, and can be dressy or casual. I mostly love all of the different watch faces. It's like wearing a different watch everyday.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Very happy so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had a pebble time2, an asus zen watch 2 and now this one. I really liked the zen and will still wear it. I have found the fossil stays connected better to my iPhone. I like the classic round looks. Down side is slow charging compared to my zen.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Beautiful Smartwatch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a beautiful smart watch. The stainless steel band has a nice weight to it, and looks classy. It has many different styles of faces to choose from, and you can customize the colors of the dials and font. Has good battery life, has yet to die on me in less than 12 hours of use. The only con of the watch is the screen isn’t a full circle, instead the bottom is made flat which cuts off the very bottom of the display when using traditional watch faces. I would recommend this product to those looking for a classy smartwatch wihout breaking the bank.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great smartwatch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the style of the Fossil watch and all the cool androidwear features and it works well with my Android phone.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good watch but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an OK Android Wear watch. The size is fine for most people but might be a little big on people with smaller wrists. The display is fairly bright and mostly readable in sunlight. The watch is also very responsive to touch and voice commands. All that being said, I would not recommend this watch anymore. While the screen is round, there is a flat section at the bottom. This is the so called "flat tire". At first I was OK with it but then it was just too distracting. I returned the watch because of this.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great little watch!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband made the comment to me that he would like to try a smart watch but did not want a samsung or apple watch. Fossil is about the only brand that makes one that looks like an actual watch. This watch is missing some features that others may want but for my husband, it does everything he wants it to. Very attractive piece!!

    I would recommend this to a friend
  • Pros mentioned:
    Notifications

    Rated 5 out of 5 stars

    I love this watch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have an apple watch and an iphone but this watch has awesome faces and the notifications work on iphone just can’t reply text or answer phone calls on watch

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    good smartwatch.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great looks for a smart watch.... very functional. great for the price

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Ok smart watch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is mediocre. Looks better that applewatch

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price I bought this for on cyber Monday 2017 I couldn't go wrong. Fossil makes a great product and the smart watch is no exception. I wish the battery lasted a bit longer but I get about 14 hours out of it using it regularly. Definitely worth every penny and the speaker is pretty good for such a small device as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Smart Watch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd purchase of this product. I bought my husband one for Father's Day about 6 months ago and he absolutely loved it. So, I bought this one as a Christmas gift for my brother. It has a talk to text feature, a fitness/step tracker, alarm, and calendar. He is able to make and receive calls and text from this watch. He is also able to listen to music. You can also change the type of face displayed. The battery thus far has mainted a charge throughout the entire day. Like a phone there are different features that will also contribute to how quickly/slowly the battery will lose its charge.

    I would recommend this to a friend
  • Pros mentioned:
    Gift

    Rated 4 out of 5 stars

    Price was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gift for my son for his birthday in Dec. I played with it seems to work good

    I would recommend this to a friend
  • Cons mentioned:
    Basic

    Rated 4 out of 5 stars

    Good watch for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The watch is very basic smartwatch, nothing like a samsung or iwatch.

    No, I would not recommend this to a friend
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