Customer Ratings & Reviews

Consultation itself was great but when the notices started coming (4 total) to reschedule the install I expected the consultant to respond to messages to clarify why the delays. Your website makes it difficult to contact the store for answers.

I choose Best Buy because of their team support. Been working with them for many years. However Hernando is my go to person for all my orders for both myself and my clients. His service is excellent. He goes out of his way to make sure that everything is better than expected. I would recommend him anytime!!

Had an 85 inch Sony tv mounted on our Master bedroom wall and a 55inch Samsung tv mounted on our upstairs guest bedroom wall. We also had our 65 inch Samsung in the family room remounted. It took two teams from the Geek squad to do the work. We have always been impressed with their service. We have purchased computers, refrigerators and TVs from Best Buy and we only buy from them because of the products and services.

I don’t know much about TV’s but my tv broke and I know what I wanted and I went into nest buy told Diego what I needed and he went directly to the tv that was perfect for me. Funny thing is he picked a Samsung TV which is what I had before and loved. He also told me about adding the tech insurance which is worth doing to have piece of mind.

Megan listened to our needs and helped us choose what system would work best for us to accomplish what we needed. We are very happy with our products and the service we received!

Our consultation was fantastic. Our consultant provided a better, more creative solution and at petter pricing than a different service we were considering. Responsiveness to our questions was fantastic and helpful. We are happy with the end result.

We needed help to set up our home theater in one room and to mount another TV in the basement. The team in the store asked the right questions to buy the right equipment. The team that came to do the installation was courteous and professional. Overall this was great experience from beginning to end!

I can’t say enough good things about the installation from the Geek Squad, Best Buy guys. Not only did they know exactly what they were doing from a technical point of view, but they were consummate professionals and had great customer skills and respect for everything that I wanted and needed for my installation. I am exceptionally happy with the installation and the purchase! I would recommend them to anybody!

We were hesitant to make the decision on the correct TV for our new home. Shawn was straight forward with his recommendation but not aggressive, giving us the time to research his proposal. The result is a TV and sound bar that works and sounds great in our house.

My 27 yr old fridge was gasping so I had an in home advisor come out and measure the area. Then we picked out one that would fit and I was thrilled to find one on sale with bigger capacity for less than the smaller capacity. I got free delivery and haul away. When it was delivered the installers did an exceptional job with getting both handled. They also found I had a water valve so added a line so I have ice and water, something I thought impossible. Plus a zero down too.

Jason was an amazing expert helper to get us set up with the best system for us. His knowledge of product and ability to coordinate the best features for our home situation is working perfectly. Friendly, knowledge, Best Buy has a very valuable employee in Jason.

Your team did a superb job of establishing a discussion with us so that they knew exactly what we wanted and were expecting from the install and they nailed it. I am sitting in front of an 85” tv with perfect sound. Your team overcame several obstacles in the house but when they were finished speakers that were preexisting and odd wiring that was preexisting were all fixed and looked great.

The install techs were very courteous and professional. They measured and moved our current TV mount to better accommodate the much larger new TV. They utilized our current hidden wiring system and programmed our Comcast remote to the new TV.

We were moving from a TV in an entertainment center to one that would be mounted on the wall. We were concerned about the size and sound bar options. Mitchel helped us get clarity on what we should purchase and stay within our budget. We moved from a 55 inch to a 75 inch TV and added an outstanding surround sounder.

In home consulting helped us to find the right size and brand of the appliances as we have a limited space for the fridge and also he explained how to do the routine care for those appliances.

My home advisor was very informative and knew his products, very convincing knowing he knew what he was talking about, made my experience and choices of product a Grade A experience. Highly recommend this service that Best Buy has to offer, best $200 I spent. Purchase: New Microwave and Trim Kit Arlo 1080 4 Cameras EERO - Wifi Internet High Speed All installed with the service agreement, saved on both warranty and installation

Jason Araujo really helped me get the perfect appliances for the limited space. He helped me keep the appliances in my budget. The installers were able to get everything installed with a few modifications.

Michael has been excellent in helping us replace our kitchen appliances. Very attentive to our needs and willing to assure we are happy with our purchase. Thank you Best Buy for providing a home expert.

We needed a new built in microwave that would work with our existing trim kit. Our home expert knew exactly which models would work, saving me time and making the shopping experience very easy! I have recommended her to several friend!

Remodeling two kitchens is a huge headache! Best Buy has been the perfect place to do that from. But Nathaniel Pugh has been the "Real Deal". He is the "Glue" that keeps this project together. And his "Calm" has been the thing that kept everyone focused. Thanks Nathan, WeThe could not have done it without you!