Customer Ratings & Reviews

We were in the process of remodeling our home. I had built a room in the basement that was to be my home theater, but also had a large family room upstairs that I wanted to have a TV with great sound. I went to the local Best Buy store and requested assistance with this situation. I was advised that they had an In Home Representative that could come to my home and help me put a plan together. Before leaving the store I had an appointment set with Melanie Maryne to come to my home and assess the situation and make recommendations. Ms. Maryne came to my home and evaluated my needs, noted the equipment that I already had and put a proposal together. Several weeks later when my remodeling was complete, I contacted Ms. Maryne by phone and made the purchase. My purchase included equipment and installation for two home theater systems. Ms. Marnye made all the arrangements for installation, assured all equipment needed would be there, and at a time that was convenient for me. Installation day came and the Geek Squad technicians came and did a great job installing all my equipment. Geek Squad technician Brayn Hunt did a fantastic job not only installing the equipment, but making sure I knew how to use it before they left. I can't thank Ms. Marnye enough for her professional advise and guidance through this transition. Ms. Marnye always made me feel like one of her most important clients even though this was all taking place during her most busy time of the year. I highly recommend Melanie Marnye and the Geek Squad technician's!

Elvis consulted with me on upgrading my new TCL 98" TV, receiver, and subwoofer. His expertise and years of experience were spot on. I'm loving the new sound. The Geek Squad (GS) members, DJ and Scott were perfect and precise with the transaction and installation. DJ and Mark also installed my previous 80" Vizio TV, in-wall speakers, and cameras 10 years ago along with giving sound advice and installing numerous other smart devices throughout my home throughout the years. Recommend utilizing the (GS) when in doubt. Their knowledge and expertise will keep you updated on the new technology. Couldnt ask for a better team to assist with all my projects.

I’m 110% BLOWN AWAY!! I’ve always wanted a theater in my joke but until now I never had one. The new house does. I bought the 85” X91J Sony Bravia. I got a Badass new Yamaha amp to go with. I had previously acquired a surround system many years ago made by Cerwin Vega. LS2. Original retail was around 8000$. My new friend Dusty from the Geek Squad and his associates as well as my home consultant Frank are just the top of the Very Best at what they do. They all went above and beyond what I expected. The install was seamless and perfect. No wires. The Heavy Duty Bracket they used is also amazing. Now about how it operates. There’s absolutely nothing for me to compare this to!! The picture quality is off the charts. The sound system will awaken the dead!!! Our first family movie night was AVATAR!! I’ve seen it at least 20 times but watching it in 4K on the Sony I saw so much stuff I’ve never seen before. BTW, I rolled out my old Mitsubishi 73” rear projection tv. I thought it was good. I was wrong. Go spend the 4000$ to get a system like this. It will be the BEST DECISION you will ever make. Finally dealing with BestBuy was a joy. Their team is extremely smart and educated on all things home theater. They were professional and courteous and most of all, RESPECTFUL!! If you don’t go buy this TV then you’re just OFF KEEL!!!

Our experience with Keith and his team was exceptional. We worked with Keith on designing and setting up theater room in our basement. Overall we had great experience working with him.

My experience from the point I bought my appliance, It was a smoth an excellent experience. At the Fresno store, I had help from Javid, which he made sure that the appliance still on sale and Austin coordinating with a subcontractor to make masurements fit the wall oven. Austing visited my home to make sure every thing was moving according to their protocol. Over all from purchasing the appliance to installation it was well coordinated and kept in contact with me all the time with emails, and text messages.

Our older TV was beginning to have issues and needed to be replaced. Adam visited and helped us understand not only our TV options, but also full system capabilities . He checked out our connected technology and helped us formulate an excellent plan for great visual and audio performance. His recommendations were spot on and everything went very smoothly with wonderful results! He also helped me plan changes that were needed before the installation. It was all great and his help was invaluable!

I recently had the pleasure of working with Joshua, a specialist who visited our home to help us choose a TV, measure the fridge area and select the best refrigerator that would fit the space. I must say that my experience with Joshua was incredibly positive, and he provided exceptional service throughout the entire process. From the moment he arrived, Joshua exuded professionalism. He was punctual, arriving exactly at the scheduled time, which is always appreciated. What stood out to me the most was his friendly and respectful demeanor. He took the time to listen to our needs and preferences, and he genuinely cared about finding the right solution for us. Joshua expertly guided us through the process of measuring the space and then helping us choose the most suitable refrigerator based on the dimensions he had gathered. He was patient and answered all of our questions, ensuring that we felt confident in our decision. What impressed me even more was that he went the extra mile by assisting us in placing the order and handling the payment process right there in our home. It was a seamless and convenient experience that made a significant difference in our overall satisfaction. However, the only hiccup in an otherwise outstanding service happened during delivery of the refrigerator and the TV. Unfortunately, after coming in and checking the space and measurement the delivery team informed us that the refrigerator that we had selected with Joshua didn't fit the space as anticipated. This was quite disappointing, as we had relied on Joshua's expertise to avoid such a situation. While I understand that mistakes can happen, it did leave us with a sense of frustration and inconvenience. Despite this setback, I want to emphasize that Joshua's friendliness was truly commendable. We are very happy about the TV, it works great and also fit perfectly with my space; but we sent back the fridge as it wouldn't fit. My advice would be as a customer we should just make sure to double-check the measurements independently to avoid any unexpected surprises during delivery.

My Home Expert, Rendee, was the answer to my prayers. My appliances were 38 years old, but I had no experience choosing kitchen essentials. Rendee was experienced and reassuring and helped me make the decisions. She also was strategic in planning and coordinating the deliveries and follow up to make sure all went well. Rendee was available to answer any question I had or help with the practical tips on using my new appliances. I have had a wonderful experience with my Home Expert and Best Buy. Thank you so much.

We had a difficult replacement refrigerator placement situation. The local Best Buy set up an in home consult visit. James carefully measured and assessed the built in space we wanted to use. At one point he had 2 laptops and his phone open to search for options and to confirm manufacturers installation specs. After finding extremely limited choices, James was able to order during his visit an in stock model which was installed about 10 days later. The install team also did a great job on a difficult removal and setting up the replacement refrigerator.

We wanted an outdoor tv installed on our new covered deck. The in store tech highly recommended just having his guy Scott come out and look at the space before making a final recommendation. So that’s what we did. Had a great consultation and then the install scheduled about two weeks later. Labor Day happened in between and I saved >1k. Scott had told me to watch for sales in case something like this happened. Everything went smoothly. Install guys were top notch too. We had a specific place for it and they managed to get it exactly like we wanted.

Done a fantastic job on our outdoor tv installation. The guys were very professional and helpful in every question asked.

The two gentlemen who delivered and set up my laundry space were fantastic! Our soace is small, but these guys did a suoer job. They were personable, professional and answered any questions / concerns I had. They also communicated with updates of their ETA. They were very respectful and that was refreshing as we have needed new appliances this past year and have used other stores before finally coming to BB. Thank goodness we did!

I never knew I needed an home expert consultation before purchasing a new tv & sound system until I got one. Best decision ever! My consultant, Fazle, was very patient, and provided me with extremely helpful feedback regarding the products I was considering purchasing. He took the time to explain which product best suited the layout and size of my livingroom which helped me to make an informed decision. Having a consultant come to my home helped me to shop with confidence. I am so glad I took advantage of this service, and even more happy about the products I bought!

Wow, what a great experience. My wife and I went to Best Buy to scope out 4K OLED TVs. We lucked when we met Tiffany, a Senior Consultant and product expert extraordinaire! Tiffany offered great advice on our next home theatre system. This was the first time I’ve ever been ready to go with the top of the line products. We ended up deciding on a 77” Sony OLED and a full Sonos sound system. Tiffany scheduled a follow up meeting in our home and was extremely professional and courteous. We were able to close out the sale from the comfort of our own home. It was very simple and low stress! The delivery team was equally as great! They installed the new OLED on our cinder block wall and helped get everything going. I’ve been a Best Buy customer for a long time, but this was the first time I was ever blown away with the team and service. Way to go!

We were doing a major remodel on our old entertainment center to know fit a 75” TV and in a room w all windows& no blinds. He come to house and made excellent recommendation of what kind of TV for our requirements. Also had us come in the store to view the features of the Mat TV which features, no glares from windows.

We bought all Best Buy appliances and we have Total Tech. The sales personnel came out and made sure our appliances would fit. The microwave didn’t fit and the person could tell me about an alternative that would fit.Appliances were delivered and set . I absolutely love the microwave that we bought because it was recommended. We bought it without seeing it. Waterloo Best Buy understands customer service and makes sure we are well taken care of, All the appliances were delivered free of charge because we are Total Tech members. We would not be without Total Tech. My kitchen is my dream!

Rolando assisted my wife and I in the purchase of an entire kitchen appliance package. He was very helpful from beginning to end. There is a lot that goes into buying a new kitchen. I would definitely recommend reaching out to Rolando if you are interested in purchasing any appliances.

Amazing experience with Best Buy home audio and theatre purchase and installation. Jeremy Stettler from the Savannah GA store is incredible. Haven't met many sales and technicians that have this much knowledge on just about anything related to the products, installation, and functionality. To top it off, the Geek Squad installation team was just as amazing. Neal as the primary go-to guy and Tom both were thorough, clean working environment, and expedient. Overall, a wonderful experience for my investment. 4 sonos amps, 1 Dennon receiver, 10 sonance speakers, 2- 65" LED TVs with one outdoor with soundbar. AMAZING SOUND.

I was trying to make the best home theatre possible, and was having trouble deciding on what kind of set up I needed (tv or projector, what receiver) to make the most of my space. Sam came out and helped not only with my decision I was struggling with, but also helped improve the overal experience with somethings I didn't give a lot of thought too. Sam was polite, friendly and professional. He helped me stay around my budget I had set and push to try and sell me more of extras i didn't need. After everything was done, and I still had questions, Sam continues to help me out and makes the whole experience that much better. Sam is a key player that Best Buy should be happy and consider themselves fortunate to have as part of their team. Thanks again!

When I started thinking of a home theater system in my media room, my thinking was pretty small. After I setup a free consultation session, my thinking really broadened, and I started looking for the best home theater setup I can have within a reasonable budget. I eventually setup my dream theater with Bowers and Wilkins 600 Anniversary Edition 5.1 system and entertaining my friends and family. Bestbuy's Magnolia room also helped in this process. My understanding of the speaker / audio technology is much higher thanks to Bestbuy consultant Samir's initial guidance. I strongly recommend - it is free and you will have nothing to lose.